{ "name": "Citizen Service (Complaint Management) Automation System (Government)", "nodes": [ { "parameters": { "model": { "__rl": true, "value": "gpt-4o-mini", "mode": "list", "cachedResultName": "gpt-4o-mini" }, "builtInTools": {}, "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "typeVersion": 1.3, "position": [ 352, 256 ], "id": "e54efb12-a9cd-4cad-b5fc-7a7972d9ee83", "name": "OpenAI Chat Model", "credentials": { "openAiApi": { "id": "zHTJ5AI7kBmTnuvv", "name": "InfyOm" } } }, { "parameters": { "sessionIdType": "customKey", "sessionKey": "={{ $('Citizen Request Webhook').item.json.body.From }}" }, "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow", "typeVersion": 1.3, "position": [ 512, 256 ], "id": "b24ba70f-9dd3-46d4-af4f-0b6ac727e634", "name": "Simple Memory" }, { "parameters": { "httpMethod": "POST", "path": "citizen-request", "options": {} }, "type": "n8n-nodes-base.webhook", "typeVersion": 2.1, "position": [ 0, 0 ], "id": "9614c12a-bb91-4735-9fc6-e405aac4398d", "name": "Citizen Request Webhook", "webhookId": "fa67272f-23fc-4a14-8823-a03826239c2a" }, { "parameters": { "assignments": { "assignments": [ { "id": "53c9bc94-0be1-4502-9596-3bff8fd5059f", "name": "Body", "value": "={{ $json.body.Body }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 208, 0 ], "id": "e2f52d72-d10f-4efd-8e15-800ec16d6167", "name": "Extract WhatsApp Message" }, { "parameters": { "promptType": "define", "text": "={{ $json.Body }}", "options": { "systemMessage": "Classify this complaint into:\n1. Category (water / electricity / road / garbage)\n2. Priority (low / medium / high)\n\nComplaint:\n{{ $json.description }}\n\nReturn JSON:\n{\n \"category\": \"\",\n \"priority\": \"\"\n}" } }, "type": "@n8n/n8n-nodes-langchain.agent", "typeVersion": 3.1, "position": [ 416, 0 ], "id": "b6f8fa79-f308-4c7d-91c4-6c2356d1b290", "name": "AI Complaint Classifier" }, { "parameters": { "rules": { "values": [ { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "leftValue": "={{ JSON.parse($json.output).category }}", "rightValue": "false", "operator": { "type": "string", "operation": "equals" }, "id": "70932fbc-1a18-4c27-bf99-8ddeb92b0043" } ], "combinator": "and" }, "renameOutput": true, "outputKey": "Water Dept" }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "id": "867f6c41-d976-4158-98fa-83c6335123bd", "leftValue": "={{ JSON.parse($json.output).category }}", "rightValue": "electricity", "operator": { "type": "string", "operation": "equals", "name": "filter.operator.equals" } } ], "combinator": "and" }, "renameOutput": true, "outputKey": "Electricity Dept" }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "id": "9ade3cac-5393-498b-b6c5-5d5dc5fbcdf7", "leftValue": "={{ JSON.parse($json.output).category }}", "rightValue": "garbage", "operator": { "type": "string", "operation": "equals", "name": "filter.operator.equals" } } ], "combinator": "and" }, "renameOutput": true, "outputKey": "Sanitation Dept" } ] }, "options": {} }, "type": "n8n-nodes-base.switch", "typeVersion": 3.4, "position": [ 768, -16 ], "id": "f73fb947-f46f-40c2-ab72-d253d2c75ee3", "name": "Route to Department", "alwaysOutputData": false }, { "parameters": { "assignments": { "assignments": [ { "id": "3087101d-5e63-4418-8849-446ec7b5ba61", "name": "=department", "value": "Water Department", "type": "string" }, { "id": "31f8e36c-0cdc-465e-95d2-5b27190abace", "name": "assigned_to", "value": "Water Officer A", "type": "string" }, { "id": "68120776-0a73-4309-bcf1-fad0e0bb5f97", "name": "status", "value": "assigned", "type": "string" }, { "id": "a25ae993-4f88-42d4-a5b3-550a69e21659", "name": "complaint_id", "value": "={{$now}}-{{ JSON.parse($json.output).category }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1120, -176 ], "id": "fa917e8e-c1ca-4f26-af88-4b6eb84892f9", "name": "Assign Water Department" }, { "parameters": { "assignments": { "assignments": [ { "id": "3087101d-5e63-4418-8849-446ec7b5ba61", "name": "=department", "value": "Electricity Department", "type": "string" }, { "id": "31f8e36c-0cdc-465e-95d2-5b27190abace", "name": "assigned_to", "value": "Electricity Officer A", "type": "string" }, { "id": "68120776-0a73-4309-bcf1-fad0e0bb5f97", "name": "status", "value": "assigned", "type": "string" }, { "id": "e819fc0b-3a30-412b-b0f6-58773252cba3", "name": "complaint_id", "value": "={{$now}}-{{ JSON.parse($json.output).category }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1120, 0 ], "id": "c952a3e5-a278-4b77-8a7f-1badeb5ef4d3", "name": "Assign Electricity Department" }, { "parameters": { "assignments": { "assignments": [ { "id": "3087101d-5e63-4418-8849-446ec7b5ba61", "name": "=department", "value": "Sanitation Department", "type": "string" }, { "id": "31f8e36c-0cdc-465e-95d2-5b27190abace", "name": "assigned_to", "value": "Sanitation Officer A", "type": "string" }, { "id": "68120776-0a73-4309-bcf1-fad0e0bb5f97", "name": "status", "value": "assigned", "type": "string" }, { "id": "ce93af1b-a7fb-4a71-8ede-b0e97f22bdf0", "name": "complaint_id", "value": "={{$now}}-{{ JSON.parse($json.output).category }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1120, 176 ], "id": "2ad59d72-aa00-4960-80d2-1225d4e5775d", "name": "Assign Sanitation Department" }, { "parameters": { "schema": { "__rl": true, "mode": "list", "value": "public" }, "table": { "__rl": true, "value": "complaints", "mode": "list", "cachedResultName": "complaints" }, "columns": { "mappingMode": "defineBelow", "value": { "complaint_id": "={{ $json.complaint_id }}", "department": "={{ $json.department }}", "category": "={{ JSON.parse($('AI Complaint Classifier').item.json.output).category }}", "priority": "={{ JSON.parse($('AI Complaint Classifier').item.json.output).priority }}", "status": "={{ $json.status }}", "description": "={{ $('Citizen Request Webhook').item.json.body.Body }}" }, "matchingColumns": [ "id" ], "schema": [ { "id": "id", "displayName": "id", "required": false, "defaultMatch": true, "display": true, "type": "number", "canBeUsedToMatch": true, "removed": true }, { "id": "complaint_id", "displayName": "complaint_id", "required": true, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "category", "displayName": "category", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "department", "displayName": "department", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "status", "displayName": "status", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "priority", "displayName": "priority", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "description", "displayName": "description", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "created_at", "displayName": "created_at", "required": false, "defaultMatch": false, "display": true, "type": "dateTime", "canBeUsedToMatch": true, "removed": true }, { "id": "phone", "displayName": "phone", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.postgres", "typeVersion": 2.6, "position": [ 1520, 0 ], "id": "e36d4c82-3930-41bf-a1b9-a0bfd32262df", "name": "Save Complaint to Database", "credentials": { "postgres": { "id": "itggcZOWl9tlVFAe", "name": "heet - Postgres account" } } }, { "parameters": { "jsCode": "const message = `Hello 👋\n\nYour complaint has been registered.\n\nComplaint ID: ${$input.first().json.complaint_id}\nCategory: ${$input.first().json.category}\nDepartment: ${$input.first().json.department}\n\nWe will update you soon.`;\n\nreturn {\n output: {\n payload: {\n message\n }\n }\n};" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1728, 0 ], "id": "90735f07-aaa2-4b3d-a50b-c08cdd8658f2", "name": "Generate Confirmation Message" }, { "parameters": { "from": "={{ $('Citizen Request Webhook').item.json.body.To }}", "to": "={{ $('Citizen Request Webhook').item.json.body.From }}", "message": "={{ $json.output.payload.message }}", "options": {} }, "type": "n8n-nodes-base.twilio", "typeVersion": 1, "position": [ 1936, 0 ], "id": "119ed22a-f252-4dc6-8317-aa7b549fee93", "name": "Send WhatsApp Notification", "credentials": { "twilioApi": { "id": "R6dWWTJFACSwxUGe", "name": "tarec16401 - twilio account" } } }, { "parameters": { "rule": { "interval": [ { "field": "minutes" } ] } }, "type": "n8n-nodes-base.scheduleTrigger", "typeVersion": 1.3, "position": [ 0, 640 ], "id": "2b741bd8-cf34-445e-8803-d827fe6054ec", "name": "SLA Scheduler (Every 5 Minutes)" }, { "parameters": { "operation": "executeQuery", "query": "SELECT *\nFROM complaints\nWHERE status != 'resolved'", "options": {} }, "type": "n8n-nodes-base.postgres", "typeVersion": 2.6, "position": [ 208, 640 ], "id": "ed671e23-4c5f-4dfe-8c0f-4a4f9ef77d22", "name": "Fetch Pending Complaints", "credentials": { "postgres": { "id": "itggcZOWl9tlVFAe", "name": "heet - Postgres account" } } }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "id": "0585c5ce-7dec-4447-9ce7-c60431fcdd4c", "leftValue": "={{ new Date() - new Date($json.created_at) }}", "rightValue": 3600000, "operator": { "type": "number", "operation": "gt" } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.3, "position": [ 416, 640 ], "id": "7540dd07-ab38-4a09-a1da-0405df3df799", "name": "Check SLA Breach" }, { "parameters": { "operation": "executeQuery", "query": "UPDATE complaints\nSET status = 'escalated'\nWHERE complaint_id = '{{ $json.complaint_id }}'", "options": {} }, "type": "n8n-nodes-base.postgres", "typeVersion": 2.6, "position": [ 720, 496 ], "id": "2fae6f1a-4fed-4d57-90b8-f85e1c89a914", "name": "Mark Complaint as Escalated", "credentials": { "postgres": { "id": "itggcZOWl9tlVFAe", "name": "heet - Postgres account" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "c51c54e3-2e5c-4eb2-bbb4-ea3eff860530", "name": "assigned_to", "value": "Senior Officer", "type": "string" }, { "id": "6879f56f-21d2-4a01-ae72-c2acd1c8ddad", "name": "status", "value": "escalated", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 928, 496 ], "id": "b4390a0e-ae47-42fd-a646-bc15202f6cf8", "name": "Assign Senior Officer" }, { "parameters": { "jsCode": "const message = `⚠️ Alert!\n\nYour complaint ${$('Fetch Pending Complaints').first().json.complaint_id} has been escalated due to delay.\n\nWe are prioritizing it now.`;\n\nreturn {\n output: {\n payload: {\n message\n }\n }\n};" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1136, 496 ], "id": "60689fc2-8481-425d-bb43-014d30cee20f", "name": "Generate Escalation Alert Message" }, { "parameters": { "from": "=whatsapp:+14155238886", "to": "=whatsapp:+{{ $('Fetch Pending Complaints').first().json.phone }}", "message": "={{ $json.output.payload.message }}", "options": {} }, "type": "n8n-nodes-base.twilio", "typeVersion": 1, "position": [ 1344, 496 ], "id": "963beaf4-565f-4c40-8064-5a95529f1e28", "name": "Send Escalation WhatsApp Alert", "credentials": { "twilioApi": { "id": "R6dWWTJFACSwxUGe", "name": "tarec16401 - twilio account" } } }, { "parameters": {}, "type": "n8n-nodes-base.noOp", "typeVersion": 1, "position": [ 720, 784 ], "id": "4fa8eaf4-6e3d-4afb-b97c-ebd19d414fe5", "name": "No SLA Breach (Skip)" }, { "parameters": { "content": "## Automated SLA Monitoring, Escalation & Notification System", "width": 304 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ -352, 624 ], "id": "9d6484e5-c44a-47d0-a98b-3cc8d85d0bca", "name": "Sticky Note1" }, { "parameters": { "content": "## Citizen Complaint Intake, Classification & Department Routing System", "width": 320 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ -352, -16 ], "id": "ede7bf8d-a3b5-4313-accc-e0a2aef31c41", "name": "Sticky Note" } ], "pinData": {}, "connections": { "OpenAI Chat Model": { "ai_languageModel": [ [ { "node": "AI Complaint Classifier", "type": "ai_languageModel", "index": 0 } ] ] }, "Simple Memory": { "ai_memory": [ [ { "node": "AI Complaint Classifier", "type": "ai_memory", "index": 0 } ] ] }, "Citizen Request Webhook": { "main": [ [ { "node": "Extract WhatsApp Message", "type": "main", "index": 0 } ] ] }, "Extract WhatsApp Message": { "main": [ [ { "node": "AI Complaint Classifier", "type": "main", "index": 0 } ] ] }, "AI Complaint Classifier": { "main": [ [ { "node": "Route to Department", "type": "main", "index": 0 } ] ] }, "Route to Department": { "main": [ [ { "node": "Assign Water Department", "type": "main", "index": 0 } ], [ { "node": "Assign Electricity Department", "type": "main", "index": 0 } ], [ { "node": "Assign Sanitation Department", "type": "main", "index": 0 } ] ] }, "Assign Water Department": { "main": [ [ { "node": "Save Complaint to Database", "type": "main", "index": 0 } ] ] }, "Assign Electricity Department": { "main": [ [ { "node": "Save Complaint to Database", "type": "main", "index": 0 } ] ] }, "Assign Sanitation Department": { "main": [ [ { "node": "Save Complaint to Database", "type": "main", "index": 0 } ] ] }, "Save Complaint to Database": { "main": [ [ { "node": "Generate Confirmation Message", "type": "main", "index": 0 } ] ] }, "Generate Confirmation Message": { "main": [ [ { "node": "Send WhatsApp Notification", "type": "main", "index": 0 } ] ] }, "SLA Scheduler (Every 5 Minutes)": { "main": [ [ { "node": "Fetch Pending Complaints", "type": "main", "index": 0 } ] ] }, "Fetch Pending Complaints": { "main": [ [ { "node": "Check SLA Breach", "type": "main", "index": 0 } ] ] }, "Check SLA Breach": { "main": [ [ { "node": "Mark Complaint as Escalated", "type": "main", "index": 0 } ], [ { "node": "No SLA Breach (Skip)", "type": "main", "index": 0 } ] ] }, "Mark Complaint as Escalated": { "main": [ [ { "node": "Assign Senior Officer", "type": "main", "index": 0 } ] ] }, "Assign Senior Officer": { "main": [ [ { "node": "Generate Escalation Alert Message", "type": "main", "index": 0 } ] ] }, "Generate Escalation Alert Message": { "main": [ [ { "node": "Send Escalation WhatsApp Alert", "type": "main", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1", "binaryMode": "separate", "availableInMCP": false }, "versionId": "39bf05b1-deee-4616-a913-46eb7610c52a", "meta": { "templateCredsSetupCompleted": true, "instanceId": "9272721148ea09184b6bbb7ce6219dab088562dd450e2df8280d57c2e34c7d84" }, "id": "jUVZdwdlY8vNbQRQ", "tags": [] }