Acknowledgment Email to Customer for New Ticket on Hubspot
Send an instant acknowledgment email to customers when a new support ticket is created in HubSpot, Zoho, or Freshdesk—confirming receipt and sharing the Ticket ID automatically.
Main use cases:
- Instantly confirm ticket submission with a professional acknowledgment.
- Improve customer experience by sharing ticket details right away.
- Reduce uncertainty and support queries about ticket status.
How it Works:
This workflow ensures customers are promptly acknowledged when they submit a support request.
1. Ticket Creation Trigger
- The workflow is triggered when a new ticket is created in HubSpot.
2. Extract Ticket Details
- Ticket information such as ticket ID, subject, and customer email is captured.
3. Send Acknowledgment Email
- An automatic email is sent to the customer with a thank-you message and the ticket ID.
- The message can include support hours, next steps, or estimated response time.
