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In this digital era, the expectations of customers have changed significantly. The days are gone when they try to contact customer support and wait until their answers. Nowadays, Consumers need rapid satisfaction, and companies have to change to satisfy them. Today I am talking about AI chatbots, the revolutionary Artificial Intelligence that is transforming customer support through the use of AI chatbots.

What are AI ChatBots?

Chatbots are basically computer programs that use text or voice interactions to mimic human communication with the user, using artificial intelligence (AI) techniques to understand user input and generate relevant responses or actions.

Advantages of ChatBots in Customer Support

Chatbots can help customers to quickly engage with website content, and they can help customers to solve problems on demand. A chatbot for customer service can handle multiple customer queries simultaneously, ensuring that no customer is left waiting. AI chatbots for customer service, productivity tools, and customer support automation reduce the load on the organization’s service team so they can focus on other more complex issues.

Chatbots answer customers' questions any time in the day or night, providing real-time responses, but human agents are available only during business hours.

Availability

Anytime Available: Chatbots can answer rapidly and reduce the wait time for customers who face delays when talking with human agents, providing real-time responses at any time, day or night. Human agents, however, are only available during business hours.

Client Comfort: When your customer support is available 24/7, it builds trust and reliability for your business.3

Instant Answers in Real Time

Reduce wait times: Chatbots can provide standardized and accurate information, ensuring the quality of the service remains constant. This reduces the wait time of the customers who are facing delays when talking with human agents. A chatbot is a reliable tool that can efficiently manage customer interactions, taking customer service to the next level.

Handle Multiple Customers: Chatbots can easily handle multiple requests at the same time without losing speed. They can also handle customers during peak hours.

Reliable Response

Accurate Information: Chatbots provide standardized and accurate information, ensuring constant service quality. In the process, you can enhance customer satisfaction by using chatbots to provide rapid, accurate, and personalized responses. This eliminates the differences that occasionally happen between different human agents.

Less Human Error: Businesses can produce fewer human errors and provide more reliable and dependable customer support by implementing chatbots.

Cost Effective

Operational savings: Chatbots can automate routine customer service jobs, such as handling inquiries and providing support, freeing up human agents so they can concentrate on more difficult problems. You can use chatbots to handle a wide range of customer queries, provide visual assistance, and offer technical support. Chatbots boost client satisfaction by personalizing conversations based on customer data, making each one unique and customized for the individual needs of the customer.

Scalability: Chatbots are able to meet increased consumer demands without extra cost, making them perfect for growing business

Better Customer Experience

Personalization: Chatbots boost client satisfaction by providing personalizing conversations based on customer data, making each one unique and customized for the individual.

Customer Experience Improvement: Chatbots increase customer satisfaction by providing rapid, accurate, and personalized responses, leading to repeat customers. Overall, an AI chatbot is changing the world of customer support. They provide accurate information, and also help to boost companies’ sales because of their personalized answers to each customer and helps to solve customers’ queries. Chatbots are the future of customer support. Learn more about how the best chatbots can transform your business.

Discover Our Solutions

If you are looking for AI chatbots for your business, we just made a product for you, InfyGPT, which provides a complete user-friendly solution. InfyGPT offers advanced features such as Customer service automation and easy connection on current systems. Whether you want to increase customer engagement, improve techniques, or improve help desk support, InfyGPT has the solutions you need. Our product is already SaaS ready if you want to launch your own platform.

Explore More on AI Chatbots

How ChatBots are Transforming the HR Industry

How AI Chatbot Works?

Which AI Chatbot Should You Choose for Your Website?

Why You Need Chatbot for Your Business

Maintaining awareness and using modern AI technologies, such as InfyGPT, may put your company at the height of innovation and client pleasure.

July 20, 20244 minutesuserAnkit Kalathiya

Posts

How to add Shadow and Text on ImageView in Android

Basically, it works like a stack where each view is stacked on top of the other.

Create a drawable file for shadow view and assign the name image_shadow and add the below code in this file.

<?xml version="1.0" encoding="utf-8"?>
<shape xmlns:android="http://schemas.android.com/apk/res/android"
    android:shape="rectangle">
    <corners android:radius="10dp" />
    <gradient
    android:angle="270"
    android:centerX="300%"
    android:endColor="#99000000"
    android:startColor="#00000000"
    android:type="linear" />
    <size
    android:width="270dp"
    android:height="60dp" />
    <stroke
    android:width="1dp"
    android:color="#878787" />
</shape>

Now, open the XML file and add the below code into it, and set this drawable file as view background.

<androidx.appcompat.widget.LinearLayoutCompat
xmlns:android="http://schemas.android.com/apk/res/android"
xmlns:tools="http://schemas.android.com/tools"
android:layout_width="match_parent"
android:layout_height="match_parent"
xmlns:app="http://schemas.android.com/apk/res-auto"
tools:context=".MainActivity">
<androidx.constraintlayout.widget.ConstraintLayout
    android:layout_width="match_parent"
    android:layout_height="match_parent">
    <androidx.appcompat.widget.AppCompatImageView
        android:id="@+id/imageView"
        android:layout_width="250dp"
        android:layout_height="250dp"
        android:scaleType="centerCrop"
        android:src="@drawable/shopping_image"
        app:layout_constraintTop_toTopOf="parent"
        app:layout_constraintEnd_toEndOf="parent"
        app:layout_constraintStart_toStartOf="parent"
        app:layout_constraintBottom_toBottomOf="parent"/>
    <View android:id="@+id/view"
        android:layout_width="250dp"
        android:layout_height="250dp"
        android:background="@drawable/image_shadow"
        app:layout_constraintTop_toTopOf="parent"
        app:layout_constraintEnd_toEndOf="parent"
        app:layout_constraintStart_toStartOf="parent"
        app:layout_constraintBottom_toBottomOf="parent"/>
    <androidx.appcompat.widget.AppCompatTextView
        android:layout_width="wrap_content"
        android:layout_height="wrap_content"
        android:layout_margin="10dp"
        android:textColor="@android:color/white"
        android:text="Write your text here"
        android:textSize="25sp"
        app:layout_constraintStart_toStartOf="parent"
        app:layout_constraintEnd_toEndOf="parent"
        app:layout_constraintBottom_toBottomOf="@+id/view"/>
</androidx.constraintlayout.widget.ConstraintLayout>
</androidx.appcompat.widget.LinearLayoutCompat>

That's it. You should be ready to go.

December 31, 20201 minuteauthorVivek Beladiya
Show saved annotations from database in document using PDFTron

Here we will learn how to import annotations saved in the database using PDFTron.

In my last blog, we have learned how to save annotations in the database.

Events for import annotation

At the time of document load, we will get all annotations saved in the database using AJAX call and then we'll import that annotation. Now the question is if we import annotation then that will be drawn and again annotation changed event will fire and again annotation will be saved (as I say in my last blog), so this will become an infinite flow, but we can overcome this problem by checking if an annotation is imported or not. If an annotation is not imported then only we'll save annotation in the database process otherwise we'll ignore it.

When we draw any annotation, the "annotationChanged" event will be fired, and check if it is an imported annotation, then we can ignore it(eg, save annotation process).

Here is an example of how to import annotations from the database.

Example

WebViewer({
    path: 'path_to_the_PDFTron_'lib'_folder_on_your_server',
    css: 'webviewer_css',
    licenseKey: 'YOUR_PDF_TRON_LICENSE_KEY',
    initialDoc: 'YOUR_FILE URL' //url of a file to load
}, document.getElementById('viewer'))
    .then(function (instance) {
        let docViewer = instance.docViewer;
        let annotManager = instance.annotManager;

        annotManager.on('annotationChanged', (annots, action, e) => {
            //if annotation is imported we'll return
            if (e.imported) return;
            //when document will loaded we'll get annotations fro db
            docViewer.on('documentLoaded', function () {
                $.ajax({
                    url: `URL_TO_SAVE_ANNOTATION`,
                    type: 'GET',
                    success: function (result) {
                        if (result.success) {
                            result.data.forEach(annotationObj => {

      annotManager.importAnnotations(annotationObj.annotation);
                            });
                        }
                    },
                    error: function (result) {
                        console.log(result);
                    }
                });
            });
        });
    });
December 28, 20201 minuteauthorMonika Vaghasiya
How to increase 10 X sales

Simply put, the rule of 10 X is taking any target you set for your company or sales team, and multiplying it by 10.

So if the goal is to increase revenue by 5% using the 10X rule, you will increase that goal to 50%.

What the 10X rule does is force you and your sales team to think in terms of LEVERAGE. Because all of a sudden, instead of focusing on the “real” goal, the goal is achieved through the roof.

Contact customer acquisition with a solid plan. Build a foundation by developing relationships with your target audience.

Achieve customers differently as you progress toward strategic goals. Here are four lessons to guide your team:

1. Create an engagement

It is highly unlikely that a first time visitor will stumble upon your website and automatically purchase your products. Potential customers should be fully engaged with your brand before making a purchase.

2. Be present on social media

If you are not present on social media, you are lost in a huge market that your competitors are already taking advantage of.

Having a social media presence should also not be expensive. Creating a business account on Facebook, Twitter, Instagram, and LinkedIn is free. Just join discussions and groups related to your industry. Provide helpful answers to questions and insights on various posts to make yourself known.

3. Keep your sales simple

Everyone is on sale, even if your job or business has no impact, Cardo told those in attendance. And many entrepreneurs and professionals overreact to it.

Sales is a game of touch. It’s about finding someone who can buy, who has the power to make decisions, and who is interested. Then you contact them with offer fur, talk price, and ask. It's not always easy, though it's really easy. The most successful salespeople focus on simplifying their sales process.

4. Put your problem customers

We have it all - the customers that we meet today or in the future take up more of our time for business.

5. All your customers are committed to staying in touch after purchasing from you

Keep an eye out for ways you can sell them extra items. Don’t keep your customers engaged to monopolize your time, but you can help them gain an understanding of strategy opportunities.

6. Host an event

Hosting an event is a great way to do this because it gives potential customers the opportunity to meet your brand on a more personal level. Depending on your product or service, you can either host a personal event where customers can meet you or host an online webinar where it still feels personal - just like you are in front of your audience.

December 26, 20202 minutesauthorAnkit Kalathiya
Which Logo File Format to Use Part-1

Multiple logo file formats

Digital logo applications such as websites and anything seen on the screen use the RGB color spectrum. This color spectrum is more varied than standard printed material so digitally used logo files are designed a little differently. They usually do not require high-resolution art and are not limited to one color.

The printed logo application like printed brochures, business cards, T-shirts, decals, folders, and ink on paper is 99% of the time prepared with CMYK and Pantone color spectrum. This spectrum is handled differently than a digital application and requires high resolution so that it looks crisp when printed on paper.

Logo File Formats

Logo file formats can come in many shapes and sizes. The format is driven by how it will be used, now and in the future, as well as what the logo looks like. When your logo designer provides the digital file formats to you, place them somewhere secure so you do not misplace them and can consistently reference the files. Below are common logo file formats that cover 99% of all logo marketing applications.

  • JPG
  • PNG
  • GIF
  • EPS
  • AI
  • PDF
  • SVG

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Which logo file formats are most common?

It is very common to have JPG or PNG logo file formats. This is most common because of many programs such as Word and PowerPoint import/drop. When you use these file formats on the screen, it is mostly acceptable. But have you ever tried to enlarge one of these file formats and the logo starts to get blurred or pixelated? This is because these formats are pixel-based and limited in how much they can be expanded before image quality deteriorates.

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Breakdown of logo file formats and their best uses

The use of JPG (or JPEG) does not require digital and print, as it is the RGB and CMYK color space. If you don't have software like Photoshop, it creates colorful spots. One way to determine which large size JPG logo file can be used is to drag and drop the logo into your web browser window; You can use a digital app and some small print apps when viewing four or five-inch spots or more logos. JPG files are pixel-based and can be quite large. They also do not support PNG (listed below) as a demonstration background.

PNG Logo files are good for placing your logo on a photo above a photo or on a colored background in a digital app as it supports transparency. PNG logo file formats are widely supported on websites. PNG for any printed projects. Do not use files. PNG files are pixel-based and do not expand well.

November 24, 20202 minutesauthorKishan Savaliya
How can I run my app on my phone without USB connection with my pc

We will learn to run the app without connecting a USB cable in this blog. The main purpose of this blog is to let users run apps without any restriction. Sometimes if the cable is connected with the device and if the device cable gets disturbed then the app does not run properly.

Let's see how we can run the app without cable.

Step 1: Click File Menu => Settings

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Step 2: Click Plugins

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Step 3: Install ADB Wi-Fi Plugin

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Notes:

  • In the third image, I already installed the plugin in my android studio. But in your case, you may need to install it.
  • Then your android studio restarts.

After the restart, your android studio will show the "ADB Wifi" option showing as per the following image

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Click ADB Wifi and the below screen will be displayed.

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  • Click to connect
  • Make sure your device and pc are connected to the same wifi. Otherwise, it will not get connected.
  • You will need to connect one time when the android studio is opened for the first time.
November 21, 20201 minuteauthorPankaj Valani
Balanced Scorecard : Strategic Management System-2

In the last Blog we have discussed the basics of BSC, let's start a discussion about four perspectives of BSC.

A Balanced Scorecard looks at an organization from four different perspectives to measure its health, each of these perspectives focuses on various sides of the company and creates a balanced view of the organization.

And yes all four areas of BSC are interrelated; we cannot ignore any out of four to the success of the organization.

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Financial Perspective:

This perspective views organizational financial performance and the uses of financial resources.

We need to focus on two points:

  • Is the company achieving its financial goals?
  • How well do the strategies and operations contribute to improving financial health?

Well, now the question is how we can measure the output from a financial perspective?

These data are always past-focused, we need to gather two types of data.

  1. Historical Data: How did we do last month, last week, last year, and so on.
  2. Current Data: How are we doing right now, Today?

For instance,

  1. Our net profit for the year versus last year
  2. Our sales revenue this year versus last year

These measures of corporate performance are based on history and also vary from organization to organization.

As the BSC is a holistic approach, any key objectives that are related to the company's financial health and performance may include in this perspective as given below:

  1. Cost Saving and Efficiencies: Specified Goals: Reduced production cost 10% by 2021
  2. Profit Margins: increase operational profit Margins
  3. Revenue Sources: adding new revenue channels/department/products

In the end,

  • Are you making money?
  • Are your investors happy?

If yes then be happy...

The financial health of your organization may be an indicator of your past decisions but still incredibly important.

Money keeps the company alive and the financial perspective focuses solely on this.

Internal Process Perspective:

This perspective views various organizational processes and the efficiency of the particular process.

  1. From this view, the question should be asked what internal processes have added values within the organization and what activities need to carry in the organization (In all three perspectives).
  2. The internal Process perspective looks at how smoothly your business is running (Here, Efficiency is important )
  3. It's all about,
    • Reducing waste,
    • Speeding process/ production
    • Doing more with less

We need to focus on three points:

  • Is the company improving the critical process?
  • Are there any obstacles standing between ideas and execution?
  • How quickly can you adapt to changing business conditions?

This perspective answer the question :

"what process we must excel at to satisfy our shareholders/financial Backers and customers?"

To know more about BSC please read my weekly Blog.

November 18, 20203 minutesauthorMariyam Bemat
How to Test Android Applications - part 2

In the previous article, we learned 4 cases for how to  test  Android Applications.

In this article, we will learn more cases for how to  test  Android Applications.

5. Compatibility testing test cases

Compatibility testing is performed to protect against mobile application failures as devices have different operating systems, sizes, resolutions, and so on.  Determines that an app works consistently across various platforms and environments. 

Six compatibility test case scenarios questions:

  1. Have you tested on the best test devices and operating systems for mobile apps?
  2. How does the app work with different parameters such as bandwidth, operating speed, capacity, etc.?
  3. Will the app work properly with different mobile browsers such as Chrome, Safari, Firefox, Microsoft Edge, etc.
  4. Does the app's user interface remain consistent, visible and accessible across different screen sizes?
  5. Is the text readable for all users?
  6. Does the app work seamlessly in different configurations? 

6. Security testing test cases

Security testing ensures that the application data and network security requirements are met per the guidelines.  It focuses on identifying possible risks and security vulnerabilities so that the application is not exploited and the data is protected. 

Twenty-four security testing scenarios for mobile applications:

  1. Can the mobile app resist any brute force attack to guess a person's username, password, or credit card number?
  2. Does the app allow an attacker to access sensitive content or functionality without proper authentication?
  3. This includes making sure communications with the backend are properly secured.  Is there an effective password protection system within the mobile app?
  4. Verify dynamic dependencies.
  5. Measures taken to prevent attackers from accessing these vulnerabilities.
  6. What steps have been taken to prevent SQL injection-related attacks?
  7. Identify and repair any unmanaged code scenarios
  8. Make sure certificates are validated and whether the app implements certificate pinning
  9. Protect your application and network from denial of service attacks
  10. Analyze data storage and validation requirements
  11. Create  session management to prevent unauthorized users from accessing unsolicited information
  12. Check if the encryption code is damaged and repair what was found.
  13. Are the business logic implementations secure and not vulnerable to any external attack?
  14. Analyze file system interactions, determine any vulnerabilities and correct these problems.
  15. What protocols are in place should hackers attempt to reconfigure the default landing page?
  16. Protect from client-side harmful injections.
  17. Protect yourself from but vicious runtime injections.
  18. Investigate and prevent any malicious possibilities from file caching.
  19. Protect from insecure data storage in app keyboard cache.
  20. Investigate and prevent malicious actions by cookies.
  21. To provide regular checks for the  data protection analysis
  22. Investigate and prevent malicious actions from custom-made files
  23. Preventing memory corruption cases
  24. Analyze and prevent vulnerabilities from different data streams 

7. Localization testing test cases

Localization testing ensures that the mobile app provides a flawless user experience in a specific locale based on the target language and country.  It aims to ensure that the functionality and content of the application is fully tailored to meet the needs of users in a particular location.  Since fully localized apps and websites outperform their competition, this is a test case that shouldn't be overlooked.  Partnering with a respected third party with global reach alleviates some stresses and unknown variables when using localization.  For example, Testis covers over 100 countries and over 140 languages. 

Eleven localization testing scenarios for mobile applications:

  1. The translated content must be checked for accuracy.  This should also include all verification or error messages that may appear. 
  2. The language should be formatted correctly.(e.g. Arabic format from right to left, Japanese writing style of Last Name, First Name, etc.) 
  3. The terminology is consistent across the user interface. 
  4. The time and date are correctly formatted. 
  5. The currency is the local equivalent. 
  6. The colors are appropriate and convey the right message. 
  7. Ensure the license and rules that comply with the laws and regulations of the destination region.
  8. The layout of the text content is error free. 
  9. Hyperlinks and hotkey functions work as expected. 
  10. Entry fields support special characters and are validated as necessary (ie. postal codes)
  11. Ensure that the localized UI has the same type of elements and numbers as the source product. 

8. Recoverability testing test cases

The recovery test is a non-functional testing technique that determines how quickly a mobile application can recover after a system crash or hardware failure. 

Five recoverability testing scenarios questions:

  1. Will the app continue on the last operation in the event of a hard restart or system crash?
  2. What, if any, causes crash recovery and transaction interruptions?
  3. How effective is it at restoring the application after an unexpected interruption or crash?
  4. How does the application handle a transaction during a power outage?
  5. What is the expected process when the app needs to recover data directly affected by a failed connection? 

9. Regression testing test cases

QA and mobile app testing doesn't end once an app is launched.  When an application is updated, even small changes can create unexpected problems.  This is why regression testing is key.  The purpose of regression testing is to ensure that new code changes in the software do not cause errors or interruptions. 

Four regression testing scenarios for mobile applications:

  1. Check the changes to existing features
  2. Check the new changes implemented
  3. Check the new features added 
  4. Check for potential side effects after changes start 

That's it. If you want a good application, take these tips and follow cases for Android Application test. It will help to make quality & standardize your Applications.

November 15, 20203 minutesauthorBhumi Khimani
How to load dynamic blog in Gatsby Site

We have recently developed a site into the gatsby.

We have a blog site and hosted it on a different domain but now we want to move to one place at our main site. now, we have challenges for displaying dynamic blogs on the gatsby site.

Finally, I found that gatsby provides support to render dynamic blogs as static pages. when build is created that time fetches the blogs from the server and creates a static page for all the blogs.

Gatsby is a very good platform and manages such a kind of thing easily.

So, I will show you how to create static pages from the API response into the Gatsby site.

Here are the steps you need to follow correctly.

Steps 1

Create a one blog file where you want to load a blog in your design.

For an ex. I created a file blog/index.js inside the component directory and the code looks like this,

Steps 2

Open a file gatsby-node.js

Declare the const for the API URL at the beginning of the file.

const blogURL = 'http://blog-api.com/api/posts';

We need to create an instance of the node-fetch for fetching data from the API server.

const fetch = require(`node-fetch`);

Import the path for resolving the page while creating a static page.

const path = require('path');

See the example how to create a static page from APIs. code look's like,

exports.createPages = (async ({graphql, actions}) => {
    const blogs = await fetch(blogURL);
    blogs.data.forEach((blog) => {
        createPage({
            path: 'blog/' + blog.slug,
            component: path.resolve(`./src/components/blog/index.js`),
            context: {
                // Data passed to context is available
                // in page queries as GraphQL variables.
                slug: blog.slug,
                blog: blog,
            },
        })
    })

Now we are done, and you can access the blog page via slug.

November 12, 20202 minutesauthorShailesh Ladumor