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Businesses are always looking for new ways to improve efficiency and promote smoother customer service. A relatively new trend that has become popular over the past several years is using ChatGPT, a next-level chatbot based on OpenAI's language models. ChatGPT humanizes responses with a chorus of text. Text responses are human-made personas. This often quickly revolutionizes how businesses interact with their customers.

Understanding the Role of ChatGPT in Business

So, let us start with the basics of ChatGPT before discussing how to customise it and what it can do for you. ChatGPT is a question answering language model that leverages the power of deep learning algorithms to craft human-like responses for addressing user queries. These models utilise a huge dataset of text from the internet to produce coherent and contextually related answers.

One of the most important strengths of ChatGPT is its ability to perform a diverse range of functions, such as responding to FAQs or giving suggestions. Businesses spanning a broader array of industries could utilise it in different ways thanks to its flexibility.

The Basics of ChatGPT

How does ChatGPT work with input and output? Users will type in their questions or ask the chatbot, and ChatGPT then replies with a suitable answer based on its understanding of all text. Usually facilitated by a chat interface built into a website or app.

ChatGPT's amazing ability to mimic human conversation often convinces users that they are talking to a real person. Human-like behaviour is made possible by a combination of pre-training on a wide range of text data and fine-tuning on specific custom datasets.

The Importance of Customization in Chatbots

Even though ChatGPT provides a powerful out-of-the-box solution, customization is an essential part of leveraging its full potential for business use. Adjusting the chatbot to your brand’s tone and specific needs is effective for improving customer satisfaction and making the human-computer interaction more personalised.

First, customization helps businesses in creating a chatbot that fits their brand needs. Over time, a chatbot is likely to communicate with hundreds or thousands of customers, and for a business, it is important to retain a high level of customer recognising the brand. A well-customised chatbot will speak with a customer using a language, tone, and style specific to a brand, and this will positively affect the customer recognition of a brand.

Second, customization is also highly useful for training ChatGPT to be a more competent assistant in a specific industry. For example, it can be trained on specific medical terms and how to respond to patients’ queries in the medical field. The same can be said about an e-commerce field: after customisation, an e-commerce chatbot will have a chance to provide a customer with more specific information, such as tailored product recommendations, based on their product-viewing history and preferences.

In conclusion, while customization is a time-consuming process, it can help to create a chatbot that is not a generic assistant, but a truly unique one. The benefits attached to this will be heard in the level of customer satisfaction, the level of efficiency, and business profitability.

The Process of Customizing ChatGPT

Customizing ChatGPT requires a systematic approach to prevent the situation where existing functionality is upset by new features before customisation is complete. We need to take a look at the various steps involved in configuring ChatGPT so that it can serve your specific needs:

Identifying Your Business Needs

Before embarking on the customization journey, it's crucial to identify your business objectives and how ChatGPT can help achieve them. Whether you aim to automate repetitive tasks, provide instant responses to customer queries, or foster engagement, having a clear understanding of your business needs sets the foundation for successful customization.

Moreover, conducting market research and analysing customer feedback can provide valuable insights into the type of interactions your audience expects. By understanding your target demographic and their preferences, you can tailor ChatGPT to deliver personalised and relevant responses, enhancing the overall user experience.

Tailoring ChatGPT to Your Business

The first step after defining your objectives is to customise ChatGPT to be relevant to your company and cater to its unique needs. To do so, you will need to provide the chatbot with training data appropriate to your sector and domain.

Utilising a custom dataset consisting of examples of contextually relevant questions and answers derived from your faculty and fine-tuning properties will aid in generating responses that are accurate and contextually relevant. Finally, the model’s capabilities should always be tested, and its performance should be refined over time.

You can also facilitate the flow of data and improve the chatbot’s functionality by connecting ChatGPT to your CRM system or other platforms. The AI model relies on data from a variety of sources to provide users with more personalised solutions and suggestions, which boosts customer satisfaction and results in repeat business.

Benefits of Using Custom ChatGPT

Custom ChatGPT has tons of benefits that can make it go a long way in improving your business operations and customer experience. Let’s discuss,

Enhancing Customer Service

Businesses that want to be successful have quality customer service or personalised functionality gates. ChatGPT can be tailor-made to understand what your customers are asking and answer them accordingly, thus optimising the support process and helping resolve issues faster.

Additionally, ChatGPTs capacity to handle a high number of concurrent conversations enables businesses to serve multiple customers at the same time, leading to an even faster response and, therefore, helping maintain greater customer satisfaction! Say a customer has an intricate situation that needs minute-by-minute support. Not only does Custom ChatGPT know how to read the problem precisely, but it can also look for solutions piece by piece gratifying an enhanced customer service experience.

Streamlining Business Operations

With a Custom ChatGPT, internal operations can also turnaround as automating repetitive tasks and helping employees in their day-to-day jobs are some of the ways it can make an impact. By scheduling the appointment to give reports, these boring and tedious tasks can be done with ease from Chatbots freeing hours of workforce time so that your team can spend more energy on real work.

In addition to this, integrating ChatGPT with your CRM system means the chatbot can update you in real-time as customers interact and offer preferences or feedback. This kind of smooth integration helps various departments within an organization to manage data more efficiently and make better-informed decisions, ultimately leading to increased operational efficiency.

Potential Challenges and Solutions with Custom ChatGPT

The ability to customise ChatGPT is full of promise, however, there are limitations and hurdles that businesses should be mindful of as they start using it. Here, I will explain about two key issues along with their solutions,

Addressing Common Concerns

A typical fear with AI chatbots is that it can produce inaccurate outcomes which might lead to incorrect and misleading information. In order to offset this, businesses should establish sufficient testing coverage so as to approve the replies provided by ChatGPT. Monitoring, feedback loops and the escalation process are designed so that anything there is out of spec can be identified in near real time.

Reliability and accuracy of the answers that are given by AI chatbots is an essential thing to consider both for maintaining trust with customers keeping their satisfaction level high. This directly improves the responses ability which in turn making it more relevant to the new situation being discussed, for a business that employs chatbot developers and having them actively manage by continually updating training data gets better performance out of their chatbots. Also, a human-in-the-loop mechanism that allows the interference of manpower is also an additional layer for ensuring data quality.

Overcoming Implementation Hurdles

Although challenging, it is possible to roll out a custom version of ChatGPT by businesses that have little or no experience in AI implementations. That said, it becomes far easier to implement when working alongside established AI solution providers. These specialists can walk you through implementation and customization, provide the necessary training to your team to utilize it effectively, and constant support for managing change.

In addition, doing the proper research and analysis of your unique business needs prior to jumping into customization ensures as smooth a process as possible and avoids unnecessary roadblocks along way. When you work hand in glove with the AI-solution provider to set specific goals, develop KPIs and lay out a clear path it makes sure that whatever customization effort has been done is perfectly aligned with your business objectives.

Future Trends in Chatbot Technology

The evolution of chatbot technology continues to shape the future of customer interactions. Here are two trends that are expected to drive the development of custom ChatGPT:

AI and Machine Learning in Chatbots

The utilisation of AI and machine learning in chatbots renders them with the ability to learn from user interactions and become personalised over time. This journey of learning from transactions helps in enhancing the accuracy and responsiveness of your chatbot, thereby turning into a more dependable tool for businesses.

The Future of Custom ChatGPT in Business

With the development of technology, every successful business may profit significantly from using custom ChatGPT. No matter if it is used for creating unique marketing campaigns or more efficient support systems, it is apparent that the tool will help businesses interact with their customers better and, in some cases, be the defining factor of success.

Over the next several years, demand for chatbots such as with ChatGPT are expected to soar even higher, given an increasing portion of shopping and socialisation now occurs online. The world is coming to think of chatbots with AI and machine learning that can provide real-time personalised responses to customers on the GO from businesses.

Custom ChatGPT is far more than just the future of customer service. Modern healthcare, education, and plenty of other industries are now actively using chatbots to improve the efficiency of services, organise information in more digestible ways, and simply create exciting user experiences. This tool’s flexibility and adaptability will allow it to take the leading positions in numerous fields and adapt to the new requirements demanded by these industries.

Would you like to be among the first to try this innovation? Then try InfyGPT today!

September 07, 20249 minutesuserAnkit Kalathiya

Posts

Multi Column Search box in Datatables with InfyOm Laravel Generator

UX and UI designs are similar and are often used interchangeably. In fact, these two words have completely different meanings and relay different activities. These two businesses have essentially been around for years, but only recently have been involved in the technology industry, which has been renamed to encourage UI and UX designers.

These two components are essential when it comes to digital products, but the roles are very different. They refer to various aspects of both product development as well as the actual design process. Although UX means "user experience" and UI means "user interface", both jobs cover much more than they seem, which makes learning UX and UI more important at the same time.

User Experience Design (UX)

Originally defined by a cognitive scientist named Don Norman, the term "user experience" was defined before the 21st century. He described UX as "all aspects of the end-user interaction with the company, its services, and its products".

UX can be applied to anything in life that creates an experience. Whether it's a website, a mobile app, a theme park, or a tea party. UX doesn't have to be related to anything in the world of graphic design. User experience is the user's interactions and user "experience" with a product or service.

When it comes to digital products or services, UX is concerned with how a web page, mobile application, or software perceives the user. This may include simplifying the website checkout process or simplifying the application for general use.

uxdesign

You could say that a UX design job requires marketing, design, and project management skills. It is a complex role. Regardless of whether it is being applied to a car, shoe, or website, UX Designer's main goal is to create a simple and pleasant user experience. The product needs to communicate the owner’s goals, while also meeting the needs of the user.

User Interface Design (UI)

UX and user interface (UI) are often compared or grouped in the same job description. These two modes are very different, leaving the UI to be misinterpreted.

Often when looking at job descriptions for UI offerings, you will see a closer description of graphic design. Although UI positions sometimes deal with parts of branding or even frontend development, they do not indicate the original position.

User interface design is a digital term. This is mainly where it differs from UX. A UI is simply an interaction between a user and a digital product or service. This may include a touchpad that allows you to select your coffee from an automatic coffee machine or from your computer screen. It also deals with applications and websites that look and feel how the user interacts with the product.

uidesign

The main purpose of the UI is that the designer will use design tools that enable better communication between the designer and the developer. This in turn will facilitate implementation with developers.

The user interface is an incredibly important element that allows the user to trust the brand. The UI designer is also responsible for relaying the message of the product as well as its research and content into a compelling display or experience.

UX vs. UI

The comparison of UX and UI is almost like apple and orange. If you take the human brain with the right hand representing creativity (usually left-handed individuals), this would be the UI design. If the left side of the brain represents the analysis (usually right-handed individuals), then the left side UX.

ui_ux

UI design is creative, fuzzy, beautiful, and presentable. UX design is, alternatively, the optimization, organization, and structure of the data to be implemented. Without one or the other, the project cannot be completed. To complete the product, you may not lack UX or UI. Despite this, they have completely different roles with different functions.

In general, a UX designer will need to fully map the entire user's journey to solve a specific problem in a product. Much of the UX Designer's job is to understand the user's problems and how to solve them. UX designers work by researching to understand the users they are targeting and what their needs will be.

Alternatively, UI designers consider all aspects of the visual elements. Everything from the first screen to the last screen. The UI designer will make sure the colors are readable. This may include ensuring that a partially blind 65-year-old feels comfortable using the same screen as a normal 13-year-old.

March 04, 20172 minutesauthorMitul Golakiya
24th Sep 2016 InfyOm Laravel Generator Release

Another minor update release for InfyOm Laravel Generator with some enhancement for datatables and few bug fixes.

This release contains datatable duplication script & CSS fixes with partial files support for datatables js and CSS files.

Also, it contains a few bug fixes about save JSON model schema, text area field generation and few more.

You can find full release notes here.

September 30, 20161 minuteauthorMitul Golakiya
How to Display Image in DataTable with yajra laravel-datatables with laravel generator

In this tutorial, we are going to learn how to display image in datatable or add image column to datatable while using yajra/laravel-datatables with infyom laravel generator.

post

We are continuously getting some questions like how we can achieve something with laravel generator. Recently, we got a question like, how we can display Image in DataTable while using yajra/laravel-datatables with infyom laravel generator. so I thought maybe it can be a requirement for lots of other developers as well and tried myself to find a solution. And then I decided to write a tutorial on that, so other developers can get an idea on that.

so here is the use case, suppose we have a Post model which contains three fields,

  1. Title
  2. Image
  3. Body

Image field contains a full or relative URL of the image which we need to show in a datatable (same as above image).

When you are using InfyOm Laravel Generator it generates PostDataTable.php file for the definition of DataTable. That file contains a function named, getColumns() for the definition of columns of DataTable. Something like following,

 return [     
   'title' => ['name' => 'title', 'data' => 'title'],     
   'image' => ['name' => 'image', 'data' => 'image'],     
   'body'  => ['name' => 'body', 'data' => 'body'] 
]; 

This is a very simple implementation of a DataTable Column definition.

To Display images in DataTable, we need to use the `render` function on the column to display images. You can define your own render function which will return the data that should be rendered in the column. In our case, we want to render an image, so our render function will be something like following,

 return [     
   'title' => ['name' => 'title', 'data' => 'title'],     
   'image' => ['name' => 'image', 'data' => 'image'],     
   'body'  => ['name' => 'body', 'data' => 'body'] 
]; 

If you will look carefully, we are returning, from render function. Where data will be the data from the model. In our case, It will be a URL.
Render function gets the data parameter as a first argument. You can find more information about render function over here.

Above code will generate output something like following,

"name": "image",    
   "data": "image",    
   "render": function (data, type, full, meta) {        
        return;     
},     
   "title": "Image",    
   "orderable": true,   
   "searchable": true 
}

So, this is how we can display an image in a datatable.

September 30, 20162 minutesauthorMitul Golakiya
Fix datatables_css or datatables_js not found or failed to open stream

Recently, we introduced some breaking updates by which many developers are getting something from the following errors:

  • datatables_css.stub failed to open stream
  • datatables_js.stub failed to open stream
  • View [datatables_css] not found
  • View [datatables_js] not found

Problem:

so, the purpose of this breaking update was, till now when we generate CRUD with datatables we were including datatable scripts into table.blade.php something like the following:

{!! $dataTable->table(['width' => '100%']) !!}
@section('scripts')
    <link rel="stylesheet" href="https://cdn.datatables.net/buttons/1.0.3/css/buttons.dataTables.min.css">
    <script src="https://cdn.datatables.net/buttons/1.0.3/js/dataTables.buttons.min.js"></script>
    <script src="vendor/datatables/buttons.server-side.js"></script>
    {!! $dataTable->scripts() !!}
@endsection

And the main CSS files for datatables were included in the layout file layout/app.blade.php, also some js files were also included in the same folder. Like following,

<!-- Datatables -->
<script src="https://cdn.datatables.net/1.10.11/js/jquery.dataTables.min.js"></script>
<script src="https://cdn.datatables.net/1.10.11/js/dataTables.bootstrap.min.js"></script>
<script src="https://cdn.datatables.net/buttons/1.2.1/js/dataTables.buttons.min.js"></script>
<script src="https://cdn.datatables.net/buttons/1.2.1/js/buttons.colVis.min.js"></script>

So the problem that we found was when we want to update the datatables version, we have to go to each file and update them manually. Also, there were some redundant JS and CSS files that were included in both table.blade.php & app.blade.php.

Solution:

As a solution, we decided to move these things to two partial files datatables_css.blade.php & datatables_js.blade.php. Which were published during the publishing layout.

php artisan infyom.publish:layout

so if anyone is getting this error then, run composer update to update your code to the latest commits and then try to run the above command and publish these two files into your layouts folder. As an alternative, you can also create those files manually from the templates and can update your layout file accordingly.

If anyone is still facing issues after performing these steps, then please post your comments below.

September 29, 20162 minutesauthorMitul Golakiya
AdminLTE Templates in mainstream development for Laravel Generator

In this tutorial, we are going to learn how to display image in datatable or add image column to datatable while using yajra/laravel-datatables with infyom laravel generator.

post

We are continuously getting some questions like how we can achieve something with laravel generator. Recently, we got a question like, how we can display Image in DataTable while using yajra/laravel-datatables with infyom laravel generator. so I thought maybe it can be a requirement for lots of other developers as well and tried myself to find a solution. And then I decided to write a tutorial on that, so other developers can get an idea on that.

so here is the use case, suppose we have a Post model which contains three fields,

  1. Title
  2. Image
  3. Body

Image field contains a full or relative URL of the image which we need to show in a datatable (same as above image).

When you are using InfyOm Laravel Generator it generates PostDataTable.php file for the definition of DataTable. That file contains a function named, getColumns() for the definition of columns of DataTable. Something like following,

 return [     
   'title' => ['name' => 'title', 'data' => 'title'],     
   'image' => ['name' => 'image', 'data' => 'image'],     
   'body'  => ['name' => 'body', 'data' => 'body'] 
]; 

This is a very simple implementation of a DataTable Column definition.

To Display images in DataTable, we need to use the `render` function on the column to display images. You can define your own render function which will return the data that should be rendered in the column. In our case, we want to render an image, so our render function will be something like following,

 return [     
   'title' => ['name' => 'title', 'data' => 'title'],     
   'image' => ['name' => 'image', 'data' => 'image'],     
   'body'  => ['name' => 'body', 'data' => 'body'] 
]; 

If you will look carefully, we are returning, from render function. Where data will be the data from the model. In our case, It will be a URL.
Render function gets the data parameter as a first argument. You can find more information about render function over here.

Above code will generate output something like following,

"name": "image",    
   "data": "image",    
   "render": function (data, type, full, meta) {        
        return;     
},     
   "title": "Image",    
   "orderable": true,   
   "searchable": true 
}

So, this is how we can display an image in a datatable.

September 27, 20161 minuteauthorMitul Golakiya
Introducing InfyOm Labs Blog

Greetings friends. Finally, the InfyOm Labs blog is here.

This is my first blog, so, of course, this is my first post. so I spent quite a huge time reading how to start a blog. Let me take you in the past and give you a brief idea, how all these things were started.

Back in 2015, I just got started with full-time freelancing. It has been almost 2 years, I started working with Laravel. And recently Laravel 5 was just released in Feb 2015. It was a great time when the Laravel community was growing really fast. Lots of developers were accepting Laravel as their primary framework for their mainstream development.

In these 2 years, I worked on a lot of projects where I developed some CRM systems, Analytics Platforms, lots of APIs for mobile applications, etc. And the common problem that I found was, every time when I start a new module or a project, I have to create lots of common classes like, migration, model, controller, crud views files, repository, test cases, etc. And this was a problem for lots of developers.

Then I started to streamline this process and this is how my first laravel-api-generator package was born. In just a few days, it has been started to be used by lots of developers and I got a lot of feature requests.

mitulgolakiya/laravel-api-generator

Almost after a year, I realized that it was missing some modularity architecture where a community can have the option to customize it the way they want to use it. Like customizing CSS framework, generator templates, etc.

so I decided to rewrite a full package with a modular way and then the second version of the package was introduced with a new name InfyOmLabs/laravel-generator as a part of my new company's Labs project with a new website and detailed better documentation.

InfyOmLabs/laravel-generator

InfyOm Labs is a place where we do various experiments and release it as an open-source project for a community.

Again, we got a huge attraction and even this time in a short period of around 6-7 months we completed 1000 stars on our new InfyOmLabs Github Account.

Just after some time, I got comments from a community that there should be some blog where tutorials & videos should be posted to use the generator package for some newbie developers and some more complex features of the package.

Then today, I finally started a blog and will post tutorials and videos for Generator as well as for Laravel & PHP from time to time.

so stay tuned for the videos and tutorials. Also, I would like to hear your ideas about the tutorials and videos that you want to be posted here. Just post a comment about your ideas below.

Looking for the first idea to be submitted. :)

September 24, 20162 minutesauthorMitul Golakiya