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Businesses are always looking for new ways to improve efficiency and promote smoother customer service. A relatively new trend that has become popular over the past several years is using ChatGPT, a next-level chatbot based on OpenAI's language models. ChatGPT humanizes responses with a chorus of text. Text responses are human-made personas. This often quickly revolutionizes how businesses interact with their customers.

Understanding the Role of ChatGPT in Business

So, let us start with the basics of ChatGPT before discussing how to customise it and what it can do for you. ChatGPT is a question answering language model that leverages the power of deep learning algorithms to craft human-like responses for addressing user queries. These models utilise a huge dataset of text from the internet to produce coherent and contextually related answers.

One of the most important strengths of ChatGPT is its ability to perform a diverse range of functions, such as responding to FAQs or giving suggestions. Businesses spanning a broader array of industries could utilise it in different ways thanks to its flexibility.

The Basics of ChatGPT

How does ChatGPT work with input and output? Users will type in their questions or ask the chatbot, and ChatGPT then replies with a suitable answer based on its understanding of all text. Usually facilitated by a chat interface built into a website or app.

ChatGPT's amazing ability to mimic human conversation often convinces users that they are talking to a real person. Human-like behaviour is made possible by a combination of pre-training on a wide range of text data and fine-tuning on specific custom datasets.

The Importance of Customization in Chatbots

Even though ChatGPT provides a powerful out-of-the-box solution, customization is an essential part of leveraging its full potential for business use. Adjusting the chatbot to your brand’s tone and specific needs is effective for improving customer satisfaction and making the human-computer interaction more personalised.

First, customization helps businesses in creating a chatbot that fits their brand needs. Over time, a chatbot is likely to communicate with hundreds or thousands of customers, and for a business, it is important to retain a high level of customer recognising the brand. A well-customised chatbot will speak with a customer using a language, tone, and style specific to a brand, and this will positively affect the customer recognition of a brand.

Second, customization is also highly useful for training ChatGPT to be a more competent assistant in a specific industry. For example, it can be trained on specific medical terms and how to respond to patients’ queries in the medical field. The same can be said about an e-commerce field: after customisation, an e-commerce chatbot will have a chance to provide a customer with more specific information, such as tailored product recommendations, based on their product-viewing history and preferences.

In conclusion, while customization is a time-consuming process, it can help to create a chatbot that is not a generic assistant, but a truly unique one. The benefits attached to this will be heard in the level of customer satisfaction, the level of efficiency, and business profitability.

The Process of Customizing ChatGPT

Customizing ChatGPT requires a systematic approach to prevent the situation where existing functionality is upset by new features before customisation is complete. We need to take a look at the various steps involved in configuring ChatGPT so that it can serve your specific needs:

Identifying Your Business Needs

Before embarking on the customization journey, it's crucial to identify your business objectives and how ChatGPT can help achieve them. Whether you aim to automate repetitive tasks, provide instant responses to customer queries, or foster engagement, having a clear understanding of your business needs sets the foundation for successful customization.

Moreover, conducting market research and analysing customer feedback can provide valuable insights into the type of interactions your audience expects. By understanding your target demographic and their preferences, you can tailor ChatGPT to deliver personalised and relevant responses, enhancing the overall user experience.

Tailoring ChatGPT to Your Business

The first step after defining your objectives is to customise ChatGPT to be relevant to your company and cater to its unique needs. To do so, you will need to provide the chatbot with training data appropriate to your sector and domain.

Utilising a custom dataset consisting of examples of contextually relevant questions and answers derived from your faculty and fine-tuning properties will aid in generating responses that are accurate and contextually relevant. Finally, the model’s capabilities should always be tested, and its performance should be refined over time.

You can also facilitate the flow of data and improve the chatbot’s functionality by connecting ChatGPT to your CRM system or other platforms. The AI model relies on data from a variety of sources to provide users with more personalised solutions and suggestions, which boosts customer satisfaction and results in repeat business.

Benefits of Using Custom ChatGPT

Custom ChatGPT has tons of benefits that can make it go a long way in improving your business operations and customer experience. Let’s discuss,

Enhancing Customer Service

Businesses that want to be successful have quality customer service or personalised functionality gates. ChatGPT can be tailor-made to understand what your customers are asking and answer them accordingly, thus optimising the support process and helping resolve issues faster.

Additionally, ChatGPTs capacity to handle a high number of concurrent conversations enables businesses to serve multiple customers at the same time, leading to an even faster response and, therefore, helping maintain greater customer satisfaction! Say a customer has an intricate situation that needs minute-by-minute support. Not only does Custom ChatGPT know how to read the problem precisely, but it can also look for solutions piece by piece gratifying an enhanced customer service experience.

Streamlining Business Operations

With a Custom ChatGPT, internal operations can also turnaround as automating repetitive tasks and helping employees in their day-to-day jobs are some of the ways it can make an impact. By scheduling the appointment to give reports, these boring and tedious tasks can be done with ease from Chatbots freeing hours of workforce time so that your team can spend more energy on real work.

In addition to this, integrating ChatGPT with your CRM system means the chatbot can update you in real-time as customers interact and offer preferences or feedback. This kind of smooth integration helps various departments within an organization to manage data more efficiently and make better-informed decisions, ultimately leading to increased operational efficiency.

Potential Challenges and Solutions with Custom ChatGPT

The ability to customise ChatGPT is full of promise, however, there are limitations and hurdles that businesses should be mindful of as they start using it. Here, I will explain about two key issues along with their solutions,

Addressing Common Concerns

A typical fear with AI chatbots is that it can produce inaccurate outcomes which might lead to incorrect and misleading information. In order to offset this, businesses should establish sufficient testing coverage so as to approve the replies provided by ChatGPT. Monitoring, feedback loops and the escalation process are designed so that anything there is out of spec can be identified in near real time.

Reliability and accuracy of the answers that are given by AI chatbots is an essential thing to consider both for maintaining trust with customers keeping their satisfaction level high. This directly improves the responses ability which in turn making it more relevant to the new situation being discussed, for a business that employs chatbot developers and having them actively manage by continually updating training data gets better performance out of their chatbots. Also, a human-in-the-loop mechanism that allows the interference of manpower is also an additional layer for ensuring data quality.

Overcoming Implementation Hurdles

Although challenging, it is possible to roll out a custom version of ChatGPT by businesses that have little or no experience in AI implementations. That said, it becomes far easier to implement when working alongside established AI solution providers. These specialists can walk you through implementation and customization, provide the necessary training to your team to utilize it effectively, and constant support for managing change.

In addition, doing the proper research and analysis of your unique business needs prior to jumping into customization ensures as smooth a process as possible and avoids unnecessary roadblocks along way. When you work hand in glove with the AI-solution provider to set specific goals, develop KPIs and lay out a clear path it makes sure that whatever customization effort has been done is perfectly aligned with your business objectives.

Future Trends in Chatbot Technology

The evolution of chatbot technology continues to shape the future of customer interactions. Here are two trends that are expected to drive the development of custom ChatGPT:

AI and Machine Learning in Chatbots

The utilisation of AI and machine learning in chatbots renders them with the ability to learn from user interactions and become personalised over time. This journey of learning from transactions helps in enhancing the accuracy and responsiveness of your chatbot, thereby turning into a more dependable tool for businesses.

The Future of Custom ChatGPT in Business

With the development of technology, every successful business may profit significantly from using custom ChatGPT. No matter if it is used for creating unique marketing campaigns or more efficient support systems, it is apparent that the tool will help businesses interact with their customers better and, in some cases, be the defining factor of success.

Over the next several years, demand for chatbots such as with ChatGPT are expected to soar even higher, given an increasing portion of shopping and socialisation now occurs online. The world is coming to think of chatbots with AI and machine learning that can provide real-time personalised responses to customers on the GO from businesses.

Custom ChatGPT is far more than just the future of customer service. Modern healthcare, education, and plenty of other industries are now actively using chatbots to improve the efficiency of services, organise information in more digestible ways, and simply create exciting user experiences. This tool’s flexibility and adaptability will allow it to take the leading positions in numerous fields and adapt to the new requirements demanded by these industries.

Would you like to be among the first to try this innovation? Then try InfyGPT today!

September 07, 20249 minutesuserAnkit Kalathiya

Posts

Why Should Use CSS Variables?

A variable gives us the ability to store a value inside it and then reuse it throughout the code. CSS variables make our work easier and more manageable.

Imagine you have a large project and you have to make changes to the fonts and colors. Now, one common way to do that is by changing them all manually and individually. But this is a nightmare and there are chances that you might miss something.

But with the use of CSS variables, you can do it with a few keystrokes. You just have to change the value of the variable where you have defined it and that's it. So you see that this is where CSS variables come in handy. And CSS variables can be accessed and modified in JavaScript.

Syntax of CSS variables

.root { 
     --primary-color: #151515;
}
  • A CSS variable is defined by adding double hyphens before your property name that follows the property name.
  • The property name could be anything. You can name it whatever you want, but try giving them a reasonable name.
  • After that, you give value to that. CSS variables are case sensitive so be careful while declaring and using one.

To use a CSS variable we use a function called var(). This function recalls the value of the variable and returns it.

Use of the variable:

.title {
     color: var(--primary-color);
}

The above code will set the value of .title class selector's color to #151515.

Scopes of CSS variables :

CSS variables have two scopes

  • Global
  • Local

Global scope :

A variable is said to be in global scope if it is defined in the highest level possible. For that, we use the : root selector for declaring the variables.

:root {
    --text-font-family: sans-serif; 
}

A global scope variable can be accessed anywhere in the code. And you can also modify it.

Local scope :

We can restrict the use of CSS variables to a specific element by declaring in a low-level selector.For example, using it for a specific class.

.container {
     --main-color:#151515;
} 

.container .heading { 
     color: var(--main-color);
} 

Now this variable can only be used by .container selector or its child elements, And all the elements inside .container will initially inherit this property, but elements outside of .container cannot use it.

Overriding CSS variables :

CSS variables can be overridden. If in any part of your code you want to change the value of the variable you can do that.

This is possible by accessing the variable in the local scope and giving it another value.

:root {
     --text-color red; 
}

header {
    --text-color: green; 
    color: var(--text-color); /*color: green*/
}

footer {
    --text-color: blue; 
    color: var(--text-color); /*color: blue; */
}

Now, overriding only works for the element that it is overridden in.

And all the elements inside header and footer tags will get the new property value.

March 30, 20222 minutesauthorPayal Pansuriya
How to Check the Visibility Keyboard in Android?

The keyboard is one of the basic components of any Android application. Typically, we use the keyboard to take input from the user. Soft keyboards are used in Android applications, and the Android system gives you with a keyboard to receive user input in any EditText or anything similar. Also, the keyboard will be invisible from the screen if the user has given input. So, in this blog, we will learn how to check if keyboard appears in Android app. How can I make this keyboard invisible or turn it off if it is visible?. So, let's get started.

Step 1 − Create a new project in Android Studio, Add the following code to activity_main.xml.

<?xml version = "1.0" encoding = "utf-8"?>
<android.support.constraint.ConstraintLayout
   xmlns:android = "http://schemas.android.com/apk/res/android"
   xmlns:app = "http://schemas.android.com/apk/res-auto"
   xmlns:tools = "http://schemas.android.com/tools"
   android:layout_width = "match_parent"
   android:layout_height = "match_parent"
   android:id = "@+id/main_layout"
   tools:context = ".MainActivity">
   <EditText
      android:id = "@+id/editext"
      android:layout_width = "match_parent"
      android:layout_height = "wrap_content">
   </EditText>
   <Button
      android:id = "@+id/button"
      android:layout_width = "wrap_content"
      android:layout_height = "wrap_content"
      android:text = "Click here to hide"
      app:layout_constraintBottom_toBottomOf = "parent"
      app:layout_constraintLeft_toLeftOf = "parent"
      app:layout_constraintRight_toRightOf = "parent"
      app:layout_constraintTop_toTopOf = "parent" />
</android.support.constraint.ConstraintLayout>

Step 3 − Add the following code to MainActivity.java

public class MainActivity extends AppCompatActivity implements View.OnClickListener {
   ConstraintLayout constraintLayout;

   @Override
   protected void onCreate(Bundle savedInstanceState) {
      super.onCreate(savedInstanceState);
      setContentView(R.layout.activity_main);
      Button button = findViewById(R.id.button);
      EditText editText=findViewById(R.id.editext);
      editText.requestFocus();
      constraintLayout=findViewById(R.id.main_layout);
      constraintLayout.getViewTreeObserver().addOnGlobalLayoutListener(new  ViewTreeObserver.OnGlobalLayoutListener() {
         @Override
         public void onGlobalLayout() {
            Rect r = new Rect();
            constraintLayout.getWindowVisibleDisplayFrame(r);
            int screenHeight = constraintLayout.getRootView().getHeight();
            int keypadHeight = screenHeight - r.bottom;
            if (keypadHeight > screenHeight * 0.15) {
               Toast.makeText(MainActivity.this,"Keyboard is showing",Toast.LENGTH_LONG).show();
            } else {
               Toast.makeText(MainActivity.this,"keyboard closed",Toast.LENGTH_LONG).show();
            }
         }
      });
      button.setOnClickListener(this);
   }

   @Override
   public void onClick(View v) {
      switch (v.getId()) {
         case R.id.button:
         hideSoftkeybard(v);
         break;
      }
   }

   private void hideSoftkeybard(View v) {
      InputMethodManager inputMethodManager = (InputMethodManager) getSystemService(INPUT_METHOD_SERVICE);
      inputMethodManager.hideSoftInputFromWindow(v.getWindowToken(), 0);
   }
}

Here, we are using hideSoftKeyboard to hide the keyboard if the keyboard is visible on clicking the button.

So, finally, run the application and see the output on your mobile device.

In this blog, we learned how to check if the keyboard is visible or not on the screen. Also, we have if the keyboard is visible then how to close it. That’s it for this blog.

March 01, 20222 minutesauthorVivek Beladiya
User Interface Design Tips: Checkbox vs Toggle Switch

In practically every form of mobile or desktop application, website, or interface, interactivity, or user input, is anticipated. While utilizing an interface, users enter personal information, modify application settings, and navigate through various menus. It is our obligation as designers to give users the appropriate controls to make these inputs easier and faster.

Toggle switches and checkboxes, two of the most ubiquitous controls, appear to achieve the same goal, and their use cases are frequently misinterpreted as a result. However, there are a few circumstances where one or the other should be used. This blog will discuss the differences between checkboxes and toggle switches, as well as when each should be used in your user interfaces.

How to Tell the Difference Between Checkbox and Toggle Switches

There are two possibilities for checkbox controls: chosen and not selected. When the user can choose from any of the alternatives listed, the checkbox should be used. The checkbox will normally require buttons such as "Submit, OK, Next, Apply" after the box has been checked.

A toggle switch, like a light switch, represents a physical switch and is a "either/or" control that allows users to turn things on or off. The impacts of switching a light switch are felt quickly, much like flipping a light switch. Toggle switches in the user interface have the same trait.

Switches can assist mobile users in a variety of ways. In comparison to checkboxes, switches have a larger touchpoint to engage with and can deliver greater haptic feedback.

A toggle switch requires two steps: selection and execution, whereas a checkbox requires only the selection of an option, and the execution/saving action is normally required later or at a different area.

A few use-cases are provided below to assist you in determining which control is best for your user interface.

When to Use a Toggle Switch

  • Without review or confirmation, an immediate response is required.
  • An on/off or show/hide operation is required for a setting.

darkmode_gif

When to Use Checkboxes

  • Before submitting any options, the user must confirm or evaluate them.
  • For modifications to take effect, the user must take additional actions.

checkbox-01

  • There are several possibilities accessible, and the user must choose one or more of them.

checkbox-02

  • There is only one yes/no option, or only one alternative may be picked, and the message is evident.

checkbox-03

  • You want to provide two alternatives for an on/off decision when the user is toggling separate features or behaviors.

checkbox-04

Focus on context rather than function when choosing between a switch and a checkbox. Consider if a setting should take effect right away. Ask yourself whether users need to check their settings before they apply them.

March 29, 20222 minutesauthorKishan Savaliya
GUI Testing brief note for Software Testers

What is GUI Testing?

GUI Testing is a type of testing in which an applications’ Graphical User Interface (GUI) is tested to make sure it is in line with the expectations. GUI testing involves checking the objects on the UI (User Interface), which are the objects that we can see on the screen. Anything the user sees in the system or application is a GUI. Let us consider that if you visit a website, then the homepage is the GUI (graphical user interface) of the site. The source code will not be visible as the user can see only the UI interface. Mainly the focus of GUI testing is on the design pattern, images, alignment, spellings and the overall look and feel of the UI.

Why do we need GUI testing?

To get the answer you need to think as a user, not as a tester. It is the User Interface of the Software/Application that is a deciding factor to know whether a user is going to use the Application further or not. The looks and designs of the Application/Software are what a typical user will first look at. Secondly, he checks how easy it will be for him to understand and navigate through the UI. If the Software/Application is more complex and not appealing or if the user is not comfortable with the Interface design, then he is not going to use that Application again. That’s the reason, GUI testing is a matter for concern and should be taken very seriously. Also, proper testing should be carried out in order to make sure that GUI is free from any issues.

How to create test cases and how to do GUI testing?

UI Testing mostly involves the checking the various elements on the screen for their look and feel, the test cases should be written in such a way that they validate the following points for each of the UI objects. Size, position, width, and height of the objects with reference to other objects on the screen, Error messages displayed on the screen, the color and font of the error message. Errors are normally in Red color. Readable and inconsistent across the application unless specified by the client. Checking the same screen in different resolution with the help of zooming in and zooming out like 640 x 480, 600×800, etc. Also if there is a requirement you may want to check it in a mobile browser as well. Font color, hyperlink color, error/warning message color, etc. Quality of the images on the screen, if applicable. Spellings, grammar, and punctuations. Scrollbars according to the size of the page if any. Checking disabled fields if any. Checking the size of the images.

Challenges in GUI Testing:

The list of GUI test cases can be very exhaustive and time-consuming and it requires a lot of manual effort and the quality of the testing would depend on the skills of the tester. Number of automation tools available is very limited GUI is usually unstable during the initial development phases, so GUI testing is postponed to the end of the testing cycle, which sometimes creates a time crunch.

March 09, 20223 minutesauthorNayan Patel
Common CSS Mistakes Should be Avoid

Using PX when it's not Needed

Bad

.class-name {
    padding: 10px 0px;
}

Good

.class-name {
    padding: 10px 0;
}

Not Using Shorthand Properties

Bad

.class-name {
    margin-top: 10px;
    margin-bottom: 10px;
    margin-left: 10px;
    margin-right: 10px;
}

Good

.class-name {
    margin: 10px;
}

Using Font Fallback

Bad

.class-name {
    font-family:Helvetica; 
}

Good

.class-name {
    font-family:Arial, Helvetica, sans-serif; 
}

Repeating the Same code

Bad

.class-name {
    margin: 10px;
    padding: 10px;
}

.other-class-name {
    margin: 10px;
    padding: 10px;
}

Good

.class-name, .other-class-name {
    margin: 10px;
    padding: 10px;
}

Over Qualifying Selectors

Bad

.navbar ul.menu li a {
   color: #000000
}

Good

.menu a {
    color: #000000
}

Using Color Names

Bad

.class-name {
    color: black
}

Good

.class-name  {
    color: #000000
}
March 15, 20221 minuteauthorPayal Pansuriya
How To Increase Sales Through Digital Marketing

Introduction

Digital marketing can increase sales if we choose the best strategies.

Being an influential and well-known brand in your audience is something that is essential and positive.

Be available to your customers

75% of consumers expect to find a solution to their problem within five minutes of facing it. If you do not provide a solution, there is a good chance that they will not return to your business.

The online world is 24/7, so when you're not actively available to your customers, it's important that you set up a live chat, even if it's a bot.

Excessive communication with your customers

Transparency is key in the digital world. Trust is especially important where face-to-face communication is limited.

Building trust and then delivering on your promises is the key to enhancing the customer experience and ensuring that your brand's reputation is as strong as it can be to ultimately boost sales.

Offers and Discounts

We place some offers or discounts for our business during the festive season etc.

Clicking on Digital Marketing Pay will display advertisements of your business on various social media sites through advertising techniques. This ad will reach all the social media users so your sales will increase.

Use social networks

Social networks are very helpful in maintaining the reputation of your brand.

People like to have a unique experience with your brand on different social media channels. You need to choose the right channels for your business.

Create videos for YouTube

YouTube is an online video platform with millions of users and viewers every day. You should use these leading platforms as they can help your business grow through video views alone.

Videos can be made by you, your team, or (for more professional videos), videographer or photographer. Make sure your content is relevant to your audience or create videos specifically related to your business.

March 15, 20222 minutesauthorAnkit Kalathiya
How to Connect Gatsby to WordPress

Gatsby is a blazing-fast website framework for React. It allows developers to build React-based websites within minutes.

WordPress

WordPress is a free and open-source content management system written in PHP and paired with a MySQL or MariaDB database. Features include a plugin architecture and a template system, referred to within WordPress as Themes.

Integrate Gatsby with WordPress

Install gatsby-source-wordpress package

npm install gatsby-source-wordpress

gatsby-config.js file

add the gatsby config file in the following code

 plugins: [
    ...
    {
        resolve: `gatsby-source-wordpress`,
        options: {
            // Specify the URL of the WordPress source
            baseUrl: `localhost:8888/wordpress`,
            protocol: `http`,
            // Indicates if a site is hosted on WordPress.com
            hostingWPCOM: false,
            // Specify which URL structures to fetch
            includedRoutes: [
              '**/posts',
              '**/tags',
              '**/categories'
            ]
        }
    }

Now connect your gatsby website and Wordpress.

Here is an example of the GraphQL API query

import React from "react"
import { graphql } from "gatsby"
import Layout from "../components/layout"
import SEO from "../components/seo"

export default ({ data }) => {
  return (
      {data.allWordpressPost.edges.map(({ node }) => (
        <div>
          <p>{node.title}</p>
        </div>
      ))}
  )
}
export const pageQuery = graphql`
  query {
    allWordpressPost(sort: { fields: [date] }) {
      edges {
        node {
          title
          excerpt
        }
      }
    }
  }

Hope this helps.

February 28, 20221 minuteauthorVatsal Sakariya
How to convert a Lead into a Client

Most of your leads through your conversion funnel will not automatically convert into sales. He will often need extra help to make the conversion.

Talk about value first

Focus on bringing value to your customers' lives. People dislike it who only care about getting sales from it. focus on addressing your customers' needs.

Work as a mentor with great expertise in your field. If you are the center of contact for potential customers, they will also trust your decision and solutions to their problems.

Identify their problem

You need to identify the problem that is causing the lead. Whenever you ask a question, take a different approach, because it starts a conversation. This is a great way to open up a conversation and raise questions or concerns that might arise.

Make it a conversation

It is clear that your potential will be more responsive if you encourage two-way communication. You can definitely find out how your product or service works for them.

Ask for sales

Just asking for a sale is nothing new or innovative, but it is a crucial part of the conversion process. That sounds like common sense, yet a surprising number of people don't.

Ask your prospects if they are ready to get started and see how many say "yes". They would not have gone so far had it not been for their initial interest in becoming a customer. If you do not ask for sales, you will have competition.

Follow-up

Keep your leads in purchase mode by following up via email or phone calls. This is a great way to quickly convert them into customers before a long time passes. All leads you generate should be contacted immediately and followed up in a few days.

You want to make sure they are as successful as possible with the product and that all their questions are answered.

March 07, 20222 minutesauthorAnkit Kalathiya