WhatsApp Chatbot Using n8n for Multi-Outlet Restaurants

The Project

A renowned multi-outlet restaurant chain approached us with a vision to strengthen customer engagement and loyalty using a personalized, automation-driven rewards experience. The goal was to build a WhatsApp chatbot that could manage royalty rewards, cashback, and feedback collection in real-time through a simple QR-based flow across all their physical locations.

Location

Singapore

Singapore

Industry

Food & Beverage (Hospitality)

Project Duration

2 Months

Team Size

2 People

Technologies Used

n8n, WhatsApp Cloud API, Twilio, Google Sheets, Webhooks

What Our Client Says?

"InfyOm delivered a seamless WhatsApp chatbot using n8n that transformed our loyalty and feedback process. It’s smart, scalable, and has boosted repeat visits and reviews across all our outlets. Great experience!"

Case studies Quote

The Challenge

Fragmented
Loyalty Tracking

The restaurant chain lacked a centralized way to track returning customers and reward them across multiple outlets.

Manual
Feedback Collection

Gathering customer feedback and Google reviews was entirely manual, leading to inconsistent review generation and delayed responses.

Receipt-Based
Cashback

The system needed to verify spending through receipt uploads via WhatsApp and map that data to loyalty points accurately.

Multi-Outlet
QR Integration

Each outlet needed a unified but outlet-specific experience via the same chatbot with easy QR code onboarding.

n8n WhatsApp Chatbot

The Solution

Custom WhatsApp Chatbot
Using n8n

We built a fully automated WhatsApp chatbot using n8n workflows and the WhatsApp Cloud API to register users, handle cashback logic, and track their loyalty progress in real-time.

QR-Based Onboarding at
Outlets

Unique QR codes placed at each outlet seamlessly initiated a WhatsApp conversation and identified the outlet automatically.

Receipt Upload &
Reward Tracking

The chatbot collected receipt images, extracted purchase amounts, updated Google Sheets for progress tracking, and returned dynamic updates to the user.

Automated
Review Collection

After reward updates, the bot asked for ratings, collected internal feedback, and encouraged customers to leave public reviews on Google.

Results

25,000+ Customer Handled

3x more Google Reviews

40% Growth in Repeat Visits

Key Features

feature-img

QR-Based WhatsApp Entry Point

Each restaurant outlet is equipped with a unique QR code that customers can scan to instantly start a WhatsApp conversation. This eliminates any manual onboarding and ensures a smooth, one-tap entry into the loyalty program, personalized by outlet location.

Smart Receipt Upload Workflow

Customers can effortlessly upload a photo of their purchase receipt directly in the WhatsApp chat. The chatbot then processes the receipt data, verifies the amount, and automatically updates the user’s progress toward their cashback and royalty milestones - all within seconds.

feature-img
feature-img

Google Review Collection

As a final step, users are encouraged to leave a public review via a pre-filled Google Business review link. This flow dramatically boosts online reputation by turning satisfied customers into brand advocates.

See More Success Stories

Check out our portfolio of innovative solutions for diverse industries

A Seamless Migration from Legacy PHP to Laravel

Fitness Education

A Seamless Migration from Legacy PHP to Laravel

FlexyFit Academy, a leading platform for online fitness education, required a robust and scalable system to keep up with growing user demand.

View Case Study
Building Diamond Marketplace that processes 1m+ Diamonds/day

DIAMOND MARKETPLACE

Building Diamond Marketplace that processes 1m+ Diamonds/day

Shining Qualities is a global diamond marketplace that provides access to over 5+ million diamonds directly from manufacturers.

View Case Study
InfyGPT - Custom ChatGPT ChatBot

ARTIFICIAL INTELLIGENCE

InfyGPT - Custom ChatGPT ChatBot

Custom ChatGPT ChatBot trained on your own personal content to answer your customer queries instantly.

View Case Study

Have a Similar Project in Mind?

Contact us to discuss how we can help bring your project to life.

Contact Us