Our Latest Blog Posts

latest-post

Businesses are always looking for new ways to improve efficiency and promote smoother customer service. A relatively new trend that has become popular over the past several years is using ChatGPT, a next-level chatbot based on OpenAI's language models. ChatGPT humanizes responses with a chorus of text. Text responses are human-made personas. This often quickly revolutionizes how businesses interact with their customers.

Understanding the Role of ChatGPT in Business

So, let us start with the basics of ChatGPT before discussing how to customise it and what it can do for you. ChatGPT is a question answering language model that leverages the power of deep learning algorithms to craft human-like responses for addressing user queries. These models utilise a huge dataset of text from the internet to produce coherent and contextually related answers.

One of the most important strengths of ChatGPT is its ability to perform a diverse range of functions, such as responding to FAQs or giving suggestions. Businesses spanning a broader array of industries could utilise it in different ways thanks to its flexibility.

The Basics of ChatGPT

How does ChatGPT work with input and output? Users will type in their questions or ask the chatbot, and ChatGPT then replies with a suitable answer based on its understanding of all text. Usually facilitated by a chat interface built into a website or app.

ChatGPT's amazing ability to mimic human conversation often convinces users that they are talking to a real person. Human-like behaviour is made possible by a combination of pre-training on a wide range of text data and fine-tuning on specific custom datasets.

The Importance of Customization in Chatbots

Even though ChatGPT provides a powerful out-of-the-box solution, customization is an essential part of leveraging its full potential for business use. Adjusting the chatbot to your brand’s tone and specific needs is effective for improving customer satisfaction and making the human-computer interaction more personalised.

First, customization helps businesses in creating a chatbot that fits their brand needs. Over time, a chatbot is likely to communicate with hundreds or thousands of customers, and for a business, it is important to retain a high level of customer recognising the brand. A well-customised chatbot will speak with a customer using a language, tone, and style specific to a brand, and this will positively affect the customer recognition of a brand.

Second, customization is also highly useful for training ChatGPT to be a more competent assistant in a specific industry. For example, it can be trained on specific medical terms and how to respond to patients’ queries in the medical field. The same can be said about an e-commerce field: after customisation, an e-commerce chatbot will have a chance to provide a customer with more specific information, such as tailored product recommendations, based on their product-viewing history and preferences.

In conclusion, while customization is a time-consuming process, it can help to create a chatbot that is not a generic assistant, but a truly unique one. The benefits attached to this will be heard in the level of customer satisfaction, the level of efficiency, and business profitability.

The Process of Customizing ChatGPT

Customizing ChatGPT requires a systematic approach to prevent the situation where existing functionality is upset by new features before customisation is complete. We need to take a look at the various steps involved in configuring ChatGPT so that it can serve your specific needs:

Identifying Your Business Needs

Before embarking on the customization journey, it's crucial to identify your business objectives and how ChatGPT can help achieve them. Whether you aim to automate repetitive tasks, provide instant responses to customer queries, or foster engagement, having a clear understanding of your business needs sets the foundation for successful customization.

Moreover, conducting market research and analysing customer feedback can provide valuable insights into the type of interactions your audience expects. By understanding your target demographic and their preferences, you can tailor ChatGPT to deliver personalised and relevant responses, enhancing the overall user experience.

Tailoring ChatGPT to Your Business

The first step after defining your objectives is to customise ChatGPT to be relevant to your company and cater to its unique needs. To do so, you will need to provide the chatbot with training data appropriate to your sector and domain.

Utilising a custom dataset consisting of examples of contextually relevant questions and answers derived from your faculty and fine-tuning properties will aid in generating responses that are accurate and contextually relevant. Finally, the model’s capabilities should always be tested, and its performance should be refined over time.

You can also facilitate the flow of data and improve the chatbot’s functionality by connecting ChatGPT to your CRM system or other platforms. The AI model relies on data from a variety of sources to provide users with more personalised solutions and suggestions, which boosts customer satisfaction and results in repeat business.

Benefits of Using Custom ChatGPT

Custom ChatGPT has tons of benefits that can make it go a long way in improving your business operations and customer experience. Let’s discuss,

Enhancing Customer Service

Businesses that want to be successful have quality customer service or personalised functionality gates. ChatGPT can be tailor-made to understand what your customers are asking and answer them accordingly, thus optimising the support process and helping resolve issues faster.

Additionally, ChatGPTs capacity to handle a high number of concurrent conversations enables businesses to serve multiple customers at the same time, leading to an even faster response and, therefore, helping maintain greater customer satisfaction! Say a customer has an intricate situation that needs minute-by-minute support. Not only does Custom ChatGPT know how to read the problem precisely, but it can also look for solutions piece by piece gratifying an enhanced customer service experience.

Streamlining Business Operations

With a Custom ChatGPT, internal operations can also turnaround as automating repetitive tasks and helping employees in their day-to-day jobs are some of the ways it can make an impact. By scheduling the appointment to give reports, these boring and tedious tasks can be done with ease from Chatbots freeing hours of workforce time so that your team can spend more energy on real work.

In addition to this, integrating ChatGPT with your CRM system means the chatbot can update you in real-time as customers interact and offer preferences or feedback. This kind of smooth integration helps various departments within an organization to manage data more efficiently and make better-informed decisions, ultimately leading to increased operational efficiency.

Potential Challenges and Solutions with Custom ChatGPT

The ability to customise ChatGPT is full of promise, however, there are limitations and hurdles that businesses should be mindful of as they start using it. Here, I will explain about two key issues along with their solutions,

Addressing Common Concerns

A typical fear with AI chatbots is that it can produce inaccurate outcomes which might lead to incorrect and misleading information. In order to offset this, businesses should establish sufficient testing coverage so as to approve the replies provided by ChatGPT. Monitoring, feedback loops and the escalation process are designed so that anything there is out of spec can be identified in near real time.

Reliability and accuracy of the answers that are given by AI chatbots is an essential thing to consider both for maintaining trust with customers keeping their satisfaction level high. This directly improves the responses ability which in turn making it more relevant to the new situation being discussed, for a business that employs chatbot developers and having them actively manage by continually updating training data gets better performance out of their chatbots. Also, a human-in-the-loop mechanism that allows the interference of manpower is also an additional layer for ensuring data quality.

Overcoming Implementation Hurdles

Although challenging, it is possible to roll out a custom version of ChatGPT by businesses that have little or no experience in AI implementations. That said, it becomes far easier to implement when working alongside established AI solution providers. These specialists can walk you through implementation and customization, provide the necessary training to your team to utilize it effectively, and constant support for managing change.

In addition, doing the proper research and analysis of your unique business needs prior to jumping into customization ensures as smooth a process as possible and avoids unnecessary roadblocks along way. When you work hand in glove with the AI-solution provider to set specific goals, develop KPIs and lay out a clear path it makes sure that whatever customization effort has been done is perfectly aligned with your business objectives.

Future Trends in Chatbot Technology

The evolution of chatbot technology continues to shape the future of customer interactions. Here are two trends that are expected to drive the development of custom ChatGPT:

AI and Machine Learning in Chatbots

The utilisation of AI and machine learning in chatbots renders them with the ability to learn from user interactions and become personalised over time. This journey of learning from transactions helps in enhancing the accuracy and responsiveness of your chatbot, thereby turning into a more dependable tool for businesses.

The Future of Custom ChatGPT in Business

With the development of technology, every successful business may profit significantly from using custom ChatGPT. No matter if it is used for creating unique marketing campaigns or more efficient support systems, it is apparent that the tool will help businesses interact with their customers better and, in some cases, be the defining factor of success.

Over the next several years, demand for chatbots such as with ChatGPT are expected to soar even higher, given an increasing portion of shopping and socialisation now occurs online. The world is coming to think of chatbots with AI and machine learning that can provide real-time personalised responses to customers on the GO from businesses.

Custom ChatGPT is far more than just the future of customer service. Modern healthcare, education, and plenty of other industries are now actively using chatbots to improve the efficiency of services, organise information in more digestible ways, and simply create exciting user experiences. This tool’s flexibility and adaptability will allow it to take the leading positions in numerous fields and adapt to the new requirements demanded by these industries.

Would you like to be among the first to try this innovation? Then try InfyGPT today!

September 07, 20249 minutesuserAnkit Kalathiya

Posts

Best practices for React JS developer part-2

In the previous article, we learned 5 areas or tips on Best practices for React JS developer.

In this article, we will learn more about areas or tips

  1. Object Destructuring.
  2. When pass value in props
  3. Tags close it self.
  4. Do not use underscore in any method name.
  5. Use alt in img tag.

Object distracting

You can use object distracting

Not Good

return (
  <>
   {user.firstName}
  </>  
)

Good

const { firstName } = user;
return (
  <>
   {firstName}
  </>  
)

When pass value in props

When pass the data between two component that time use camelCase for prop names.

Not Good

<Home
  UserName="demo"
  phone_number={9898989898}
/>

Good

<Home
  userName="demo"
  phoneNumber={9898989898}
/>

Tags close it self

Any component in not use children so closing it self

Not Good

<Home userName="demo"></Home>

Good

<Home
  userName="demo"
/>

Do not use underscore in any method name

You don't need underscores in any React method.

Not Good

const _onClickHandler = () => {
  // Your code
}

Good

const onClickHandler = () => {
  // Your code
}

Use alt attribute in img tag

Do use alt attribute in the img tag. and don’t use picture or image name in your alt property.

Not Good

<img src="hello.png" />

Good

<img src="hello.png" alt="This is hero image" />
December 01, 20213 minutesauthorVatsal Sakariya
Marketing Strategies to Increase Sales

Finding new customers or retargeting the previous customers to buy your products or services is an important part of the entire sales process.

It may be tough for every people of your target to buy your product or service but to increase sales, you find which strategy works for you and try to use different types of a strategy used for buyer's intent.

Do you have great products but may not increase sales as you want? That's okay so don't worry below techniques maybe work for you.

Use the following marketing strategies to increase sales and gain the right customer who can buy your products or services easily.

First of all, we define customer journey in various steps:

  1. Awareness of product
  2. Interest in products
  3. Evaluation of customer
  4. Commitment about product or services
  5. Sale products your buying intent person

Marketing strategies to increase sales

1. People want to benefit from buying products

People never buy products, they buy results that the product will give so start to identifier your customer and talk about the benefits of products.

Think you are buyers and you want to purchase products like TV so think about what benefits I will get If I buy a TV. Always people thoughts about If they buy a product from you then what benefits they will get and validity of the product.

2. Define customer

Who is the person who is interested in your products and buying them immediately?

Think about that person in your mind create a visual picture of that person.

Ask some specific questions

  1. How old are they?
  2. Are they male or female?
  3. Do they have children?
  4. How much money do they make?
  5. Do they have an education?
  6. The working field of the person?
  7. Are they interested in your products?

3. Create videos of products

Video of product can give some extra benefits over photos so try to create an amazing video of particular products working or anything else.

In digital marketing, video is most popular to attract customers to buy products.

Short video or long video marketers use this media to convert more leads.

Types of video content for different use

  • Client testimonials video
  • Product review video
  • Animation video
  • How to use products video
  • Videos for PPC advertising

4. Organic traffic through SEO

Create a blog content of products and describe of products in a blog how to use, which material used in this products, how they can benefit you, reviews of products, etc using best practices of SEO.

They take a long time to search for an appearance on first-page google but when it comes it gives you more benefits than paid services.

Best practices of SEO

  • Optimized your image or video
  • Best title tag that users can easily attract
  • Always try to get benefits of users
  • Create user-friendly content
  • Links to other pages on your website that might interest the viewer

5. Pick the right price for a product

If you pick a high price of products then market rates, so definitely your product doesn't sell so choose price customer can afford it and you will get some income using sell products.

Do market research on your competitor and pick the right price for your products.

If you can make your product seem superior to your competitors, you can charge a higher price as you want but first, do market research.

November 15, 20213 minutesauthorAnkit Kalathiya
Black Hat SEO Guide - Easy to Understand [2021]

In this chapter, learn about complete black hat SEO and solve your query related to this topic.

Black Hat SEO is a type of SEO technique that google doesn't recommend for sites ranking.

These techniques play with google algorithms and manipulate them for ranking in SERPs.

What is black hat SEO?

Black Hat SEO is totally against search engine guidelines that are used for website higher ranking in google SERP in a very short time.

Google does penalties that site that uses black hat SEO techniques for higher ranking in the search results.

What are black hat SEO techniques?

Black hat SEO techniques are techniques that manipulate google algorithms and play with the searcher's intent.

8 Different types of black hat SEO techniques

1. Use of paid links

Quality-related links drive traffic to websites also get ranking in search results page that's good.

People think if they buy backlinks from others then their websites get a higher ranking in google but paid links are against webmaster guidelines.

So that website never ranks but deindex in google is a high possibility.

So be avoid getting paid links from others that don't relevant to your niche.

If you do SEO for your site or client's website then avoid buying backlinks from others because google rank that site that matches user intent.

If buying links don't have quality content and do not match user intent that also affects your site so be aware when buying paid links.

2. Hidden text in a website

That is another black hat SEO technique that against search engine guidelines.

In white background put white text is a hidden text practice that user can't see but search engine crawler detects them and mark them as unwanted.

Putting text on behind images is also hidden text practice so avoid them getting penalties from Google.

Hidden text google guidelines

  • Don't use a font size as 0
  • Don't put text behind on image
  • Don't use white text for white background

3. Article spinning

Article spinning is a technique that re-writes content synonyms as source information using tools or manually.

Copy article from other sites and do article spinning of copy content and put a new article on website but if you think Google doesn't catch this technique then you are totally wrong because google's algorithm is more powerful than you think.

So be avoid doing article spinning of content and don't paste in websites.

4. Cloaking

Clocking provides different results than users and search engines expected a per search intent that is a violation of webmasters guideline.

Clocking is an old technique of black hat SEO but today as well use this technique by people to manipulate google's algorithm and get the top ranking on SERPs.

But Google can easily catch this technique using powerful algorithms and do penalties that websites that use this types of techniques for ranking.

5. Keyword stuffing

Use the same keyword use several times on one page for most visibility in SERPs it's called keyword stuffing.

Using this content doesn't like natural and user friendly.

Keywords use in articles that should be natural, don't put anywhere that like spamming content.

6. Duplicate content

Duplicate content is that content that is copied from different sources and merges into one content but search engines prefer unique content for the webpage so avoid this technique for better results.

Duplicate content can't rank in google so focus only on unique content.

7. Link Farming

Create a thousand quantity backlinks for ranking in google. But 99% of backlinks are spamming and usually use black hat software like Scrape box, SEnukeTNG to create spamming backlinks.

Backlinks like comment backlinks, social bookmarking backlinks, web profile, article directory, wiki backlinks, gov., and education sites backlinks are automatically created using this software.

If you want to use then there is 4 way to use backlinks

  1. Never use such backlinks on money sites. Use only on short-term micro-niche sites.
  2. Never use such backlinks on your main website
  3. Use it for 2 tier backlinks
  4. You can get brand mentions from selected sites on your main site but without a hyperlink

8. Content Farming

Generated automatic content on websites using activated plugins.

Two disadvantages of auto blogging

  1. Your visitor never become your audience
  2. Rare chances of ranking an auto blogging site on google

Is black hat SEO illegal?

Black hat SEO is not illegal but try to avoid use, which violet search engine guidelines or go against the rules.

If Google catches this technique then will get a penalty or punishment from google in cases your site rank can down or the site can be removed in search engine.

At some time your site can rank using black hat SEO techniques but when googling algorithm catch then suddenly down your site or maybe removed in search engine.

What is a black hat tool?

Black hat tool using this you can do keyword stuffing, link spam, buy unethical link, etc.

Black hat SEO tool list

  • XRumer
  • SeNukeXcr
  • Rankwyz
  • GSA Search Engine Ranker
  • Scrapebox
  • Market Samurai
  • The Best Spinner
  • Tweet Attacks
  • Traffic Booster Pro V3
  • GScraper

Does black hat SEO Still Work?

The answer is yes because some money-making sites use black hat SEO for their website and get ranked in search engines and make money from this.

When google penalty these sites that already make money from this and they don't worry about that.

But most of the sites are made for the long-term future and they worry about that so these techniques are only for short-term results. Don't get long time results using this.

What are black hat backlinks?

Black hat backlinks are types of black hat SEO using keyword stuffing, cloaking, content scraping made backlinks for the website.

These types of backlinks create a negative effect on google SERPs.

Why you shouldn't use black hat SEO?

Create short-time results using this technique.

Poor experience for users using this black hat SEO technique.

The site can deindex or disappear in SERPs.

Reputation and authority of website can be down.

Conclusion:

After that question in your mind is should we use some black hat SEO techniques for the website but the answer is no because black hat SEO is temporary and after some times googles algorithm capt them and down your site from the search engine.

November 11, 20213 minutesauthorMilan Gangani
Best practices for React JS developer

Today we are going to see best practices for React JS developer

  1. Passing a boolean variables.
  2. Do not define a function within a render
  3. Naming of the components
  4. Use of the Ternary Operators
  5. Don’t Need Curly Braces in string

Passing a boolean variables

Passing boolean variables in to two components.

Not Good

return (
   <Home showTitle={true}/>
); 

Good

return (
   <Home showTitle/>
); 

Do not define a function within a render

Don’t define a function inside render.

Not Good

return (
    <button onClick={() => dispatch(ACTION_TO_SEND_DATA)}>
      Example
    </button>  
)

Good

const submitData = () => dispatch(ACTION_TO_SEND_DATA)
return (
  <button onClick={submitData}>  
    Example 
  </button>  
)

Naming of the components

You can use PascalCase for name of the components and camelCase for name of the instances.

Not Good

import createCard from './CreateCard';
const ReservationItem = <ReservationCard />;

Good

import CreateCard from './CreateCard';
const reservationItem = <ReservationCard />;

Use of the Ternary Operators

Developer how can use ternary operator in React js.

Not Good

const { role } = user;
if(role === 'ADMIN') {
  return <AdminUser />
}else{
  return <NormalUser />
} 

Good

const { role } = user;
return role === 'ADMIN' ? <AdminUser /> : <NormalUser />

Don’t Need Curly Braces in string

When developer passing string props to a children component

Not Good

return(
  <Navbar title={"My Special App"} />
)

Good

return(
<Navbar title="My Special App" />  
)

Hope this helps for React js developer

November 06, 20213 minutesauthorVatsal Sakariya
Use case Testing:  What is Use Case Testing and How to Prepare Testcase ?

What is Use Case Testing and How to Prepare a Test Case for Testing?

In the phases and life cycle of software development, use case plays an important role. The entire process depends on the actions of the user and the response by the system to the actions. Hence it can be seen as documentation of the actions which is performed by the user or actor and then the corresponding interaction by the system to those actions. Not all the use cases result in achieving the goal by a user to the interactions with the system.

In a use case, the system responds to the situation or behavior. It is user-oriented rather than system-oriented. That is, they are actions that are done by the actor/user and not the output produced by the system. Hence the development team writes the ‘use cases’ as this phase depends on them. The writer of use cases, a team of development, customers, all of them together contribute towards the creation of use cases and testing.

What is Use Case Document?

Use case documentation helps to complete an overview of all the several ways in which the user interacts with the system to achieve the desired objective. The documentation will help to check the requirements for the software system and what is lacking in this process.

Who will use the Use Case Document?

As the documentation helps to get an overview of ways in which users can interact with the system, better documentation is always required for easier results. This documentation will be useful to the software developers and software testers along with the stakeholders.

There are several types of uses for these documents. It helps developers to implement the code and design the same. Further, testers use them to create test cases. Business stakeholders, on other hand, use the documentation in order to understand how the software works and their respective requirements.

Elements in Use Case Testing

The major elements of the use cases are brief introductions which help to explain the case.

  1. Actor, that is, the users which are involved in use case actions.
  2. Precondition, which is the conditions that need to be satisfied before the case begins.
  3. Basic Flow, or the main scenario which is a normal workflow in the system. In other words, this is a flow of transactions done by actors to accomplish their goals.
  4. Alternate flow, which is a less common interaction done by an actor with a system
  5. Exception flow, which prevents a user from achieving the goal
  6. Postconditions that are required to be checked after the case is finished.

How to Prepare Test cases?

It is best if the test cases for the main scenario are written first and then written second for alternate steps. These steps in test cases are from use case documents. Cases are supposed to be required as steps and the user or actor must be able to enter the same. Test design techniques can be used and developed to help reduce the number of test cases which can help reduce the time taken for testing.

Writing test cases and testing is an iterative process. Practice and knowledge of domain and system are required in this case. Using case testing in applications can be used to find missing links and incomplete requirements. Finding and modifying the same will bring efficiency and accuracy into the system domain.

November 01, 20213 minutesauthorNayan Patel
Business Strategy for Software Companies

What is software marketing?

The process of creating a market for any software leads to software marketing. Simply put, it is a way to market any software in the digital space for more sales and promotion of software.

Every startup software company uses a variety of methods and techniques to harness the marketing resources available in the digital marketplace.

Each software has its own user goals and benefits. Target customers are also defined according to the software. You cannot market software like other products. There are specific strategies that every startup software company needs to follow. Every company wants to increase its profits. Investing in product marketing increases profits.

There are some rules before you devise a market strategy

  • Create your story before you appear
  • Set goals before you plan to achieve
  • Create an excellent website
  • Keep the website SEO friendly
  • Email marketing campaigns

Create your story before you appear

There is a story behind every creation and also of your software. Think about your startup and the software you want to market.

Software companies make the mistake of giving too many technical explanations in their communications before the customer understands the operation of the software and what it does.

You need to create and tell a story that explains the idea of ​​software, its functions, what it offers to its customers, and ways to differentiate businesses from competitors.

Set goals before you plan to achieve

Before formulating a marketing strategy, you need to set goals. Why? It is not possible to know success unless the goal is to be achieved.

Setting goals is one way to understand what you want from a marketing strategy. Ask yourself, what are you planning to achieve with the market strategy? Is it to increase sales or to reach more target customers or is it a brand awareness marketing strategy?

Keep the website SEO friendly

You need to try to make your website SEO-friendly. It helps with organic traffic to websites. Visitors coming through organic traffic are mostly your potential customers. Give them what they want.

Email marketing campaigns

Email marketing is one of the best marketing strategies for startups. It helps build a database of potential customers as well as convert potential customers into sales. Drip email leads to sales leads by downloading sequence content or providing trial software links. Offering something for free in an email leads to your website.

October 27, 20212 minutesauthorAnkit Kalathiya
Basic CSS Media Query Explained

Media queries allow you to customize the presentation of your web pages for a specific range of devices like mobile, phone, tablets, desktops, etc. without any change in markups.

Syntax

Syntax

@media Rule

media_rule

The @media rule is used to apply a different set of styles for different Media/devices through the use of Media Queries.

Parenthesis

We set the condition inside the parenthesis.

If I want the background color to be changed in the smaller screen, I can set the condition inside parenthesis.

arenthesis

Media Types

If we don't apply a media type, the @media rule selects all types of devices by default.

There are many kinds of devices but we can group them into 4 categories:

all - for all media types print - for printers screen - for computer screens, tablets and smart-phones speech - for screen readers that "read" the page out loud

Breakpoints

Breakpoints are points where the website content responds according to the device width.

This is how the code works

when the screen is 992px or less, the background color is changed to blue from red

breakpoints

some common breakpoints for widths of devices:

  • 320px-480px: Mobile devices
  • 481-768px: iPads, Tablets
  • 769px-1024px: Small Screens, Laptops
  • 1025px - 1200px: Desktops, Large Screens
  • 1201px and more: Extra Large Screens , TV
October 26, 20213 minutesauthorPayal Pansuriya
Main QA points for delivering high-quality SaaS-based solutions

SaaS testing is the process of conducting a test case on an on-demand software or web-based software system. Software testing as a service is different from testing on-premises applications because SaaS-based application testing requires access to browsers and is centered around web application testing methods.

The software tests robust SaaS performance testing plans against real-world traffic in a cloud environment to confirm that the service is available, useful, and optimized for all web concurrent users at all times. By adhering to the best practices of SaaS testing, your team can quickly deploy updates and upgrades, increase ROI, and increase user satisfaction.

SaaS-Based Solutions: 4 Reasons to Testing

Reason 1. Smart scalability

The option to change software capabilities immediately upon request allows tenants to save costs on using cloud services. What's more, SaaS vendors use auto-scaling mechanisms that diagnose the amount of current users and adjust the software according to sizing needs.

Reason 2. Regular and rapid updates

Within the tight relationship with the SAS provider, the shortcomings and modifications of all solutions go through it. As a rule, the process of correcting errors and making changes is quick and frequent. Therefore, a robust QA strategy should be defined to optimize the snowfall of test scenarios on short notice.

Reason 3. Multi-tenancy

SaaS opportunities to use shared cloud resources make it affordable for a range of different organizations and streamline software support. Within the approach of providing access to multiple customers, each tenant's data is different and remains invisible to other subscribers. However, the sheer number of connections with a vendor can cause difficulties in compatibility and integration. In this case, improving the quality of the API may be the escape solution.

Reason 4. Adjustable architecture

One more reason why companies choose SaaS is the ability to customize and specify settings that perfectly match the needs of the business. And this requires thorough supervision, as improper operation of the IT solution can lead to defects after adding some modifications that can exacerbate the increased churning rate.

Therefore, in these specifications, SaaS testing is more complex than testing cloud and on-premises apps, which gathers more demand and a more in-depth attitude towards QA activities.

Now Let's see main points to get Upscale SaaS-Based Solutions

1. Functional testing

Testing all levels of connections between IT product components, including units, their integration and system testing, QA experts check the proper management of efficiency. Notably, the general requirements include numerous cases corresponding to casual user scenarios. Checking numerous configuration combinations makes testing more complete.

2. Performance testing

While on-premises applications are based on the user's environment, the customer experience in SaaS-based products may be influenced by others. Thus, performance checks are necessary - to run stress and load tests, QA engineers identify the above limitations of software capability and evaluate its behavior under the expected number of concomitant users.

3. Interoperability testing

SaaS based products perform flawlessly against various browsers and platforms as a prerequisite. Before conducting the interoperability test, the QA team estimates the most preferred browsers and platforms and isolates the browsers used by a few clients to exclude them. With every browser or platform tested, QA specialists cover the full scope of test configuration and provide seamless software operation for a wide range of users.

4. Usability testing

Intending to reduce churn rates and build long-term relationships with end users, companies primarily strive to enhance the customer experience with convenient app usage. By providing simple information architecture, simple workflow and interaction as well as visual readability and adequate feedback on commonly used functions, the individual can satisfy customers through a user-friendly application.

5. Security testing

Within sensitive data, SaaS-based solutions need to enable highly secure storage and disposal of information. Accepting casual accounts and roles, these applications require full validation of access control. To identify vulnerabilities and avoid data breaches, QA experts perform penetration testing, exploring potential barriers.

6. Compliance with requirements

Winning the competition also assumes meeting worldwide standards. Depending on the industry, HIPAA checklists for health products, OWASP security recommendations for any-domain web and mobile applications, GDPR to enable secure data storage and worldwide transfers and much more may be required to conduct software testing.

7. API testing

API testing is required between organizations delivering SaaS products, in conjunction with customer platforms and other third-party solutions. With it, instead of using default user inputs and outputs, QA engineers run positive and negative views of calls on APIs and analyze responses to system interactions. Such an approach allows in advance to ensure that the API application and the calling solution work properly. It focuses primarily on the business logic layer of software architecture.

8. Regression testing

Once the new functionality is implemented, it needs to be verified that the latest improvements have not affected the developed features. Being an elaborate and cumbersome process, the SaaS regression test includes all the test types mentioned above and a range of test cases involving more.

InfyOm has experience delivering comprehensive QA assistance with solid regression testing. Learn how our QA engineers tested and streamlined the software, ensuring the quality of the SaaS platform for public housing authorities.

Summary

Once you decide to build a true bug-free SaaS application, IT strategy needs to add SaaS testing to its specifications that include the use of Wise Cloud resources, prompt updates, multi-tenancy and customization.

By introducing QA tips from the InfyOm list, one can improve the quality of solutions, obtain the required business and operational values, and reduce churning rates.

October 21, 20212 minutesauthorBhumi Khimani