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In this digital era, the expectations of customers have changed significantly. The days are gone when they try to contact customer support and wait until their answers. Nowadays, Consumers need rapid satisfaction, and companies have to change to satisfy them. Today I am talking about AI chatbots, the revolutionary Artificial Intelligence that is transforming customer support through the use of AI chatbots.

What are AI ChatBots?

Chatbots are basically computer programs that use text or voice interactions to mimic human communication with the user, using artificial intelligence (AI) techniques to understand user input and generate relevant responses or actions.

Advantages of ChatBots in Customer Support

Chatbots can help customers to quickly engage with website content, and they can help customers to solve problems on demand. A chatbot for customer service can handle multiple customer queries simultaneously, ensuring that no customer is left waiting. AI chatbots for customer service, productivity tools, and customer support automation reduce the load on the organization’s service team so they can focus on other more complex issues.

Chatbots answer customers' questions any time in the day or night, providing real-time responses, but human agents are available only during business hours.

Availability

Anytime Available: Chatbots can answer rapidly and reduce the wait time for customers who face delays when talking with human agents, providing real-time responses at any time, day or night. Human agents, however, are only available during business hours.

Client Comfort: When your customer support is available 24/7, it builds trust and reliability for your business.3

Instant Answers in Real Time

Reduce wait times: Chatbots can provide standardized and accurate information, ensuring the quality of the service remains constant. This reduces the wait time of the customers who are facing delays when talking with human agents. A chatbot is a reliable tool that can efficiently manage customer interactions, taking customer service to the next level.

Handle Multiple Customers: Chatbots can easily handle multiple requests at the same time without losing speed. They can also handle customers during peak hours.

Reliable Response

Accurate Information: Chatbots provide standardized and accurate information, ensuring constant service quality. In the process, you can enhance customer satisfaction by using chatbots to provide rapid, accurate, and personalized responses. This eliminates the differences that occasionally happen between different human agents.

Less Human Error: Businesses can produce fewer human errors and provide more reliable and dependable customer support by implementing chatbots.

Cost Effective

Operational savings: Chatbots can automate routine customer service jobs, such as handling inquiries and providing support, freeing up human agents so they can concentrate on more difficult problems. You can use chatbots to handle a wide range of customer queries, provide visual assistance, and offer technical support. Chatbots boost client satisfaction by personalizing conversations based on customer data, making each one unique and customized for the individual needs of the customer.

Scalability: Chatbots are able to meet increased consumer demands without extra cost, making them perfect for growing business

Better Customer Experience

Personalization: Chatbots boost client satisfaction by providing personalizing conversations based on customer data, making each one unique and customized for the individual.

Customer Experience Improvement: Chatbots increase customer satisfaction by providing rapid, accurate, and personalized responses, leading to repeat customers. Overall, an AI chatbot is changing the world of customer support. They provide accurate information, and also help to boost companies’ sales because of their personalized answers to each customer and helps to solve customers’ queries. Chatbots are the future of customer support. Learn more about how the best chatbots can transform your business.

Discover Our Solutions

If you are looking for AI chatbots for your business, we just made a product for you, InfyGPT, which provides a complete user-friendly solution. InfyGPT offers advanced features such as Customer service automation and easy connection on current systems. Whether you want to increase customer engagement, improve techniques, or improve help desk support, InfyGPT has the solutions you need. Our product is already SaaS ready if you want to launch your own platform.

Explore More on AI Chatbots

How ChatBots are Transforming the HR Industry

How AI Chatbot Works?

Which AI Chatbot Should You Choose for Your Website?

Why You Need Chatbot for Your Business

Maintaining awareness and using modern AI technologies, such as InfyGPT, may put your company at the height of innovation and client pleasure.

July 20, 20244 minutesuserAnkit Kalathiya

Posts

How to Increase Sales from Upwork

Upwork is a platform that connects freelancers and clients for a wide range of services including sales. If you're looking to increase your sales on Upwork, here are some tips that can help:

  • Build a strong profile

  • Improve your proposal

  • Be Responsive and Professional

  • Offer added value

  • Use Upwork's tools and resources

Build a strong profile

Your Upwork profile is essentially your online resume. Make sure it accurately reflects your skills, experience, and qualifications. Use a clear, professional profile picture and highlight any relevant certifications or achievements.

Improve your proposal

When you apply for a job on Upwork, you will need to write a proposal explaining why you are the best candidate for the job. Read the job posting carefully and tailor your submission to the client's specific needs. Emphasize your relevant experience and skills and provide examples of your work.

Be Responsive and Professional

Once you've landed a job on Upwork, it's important to communicate effectively with your clients and meet deadlines. Respond to messages promptly and be respectful and professional in your interactions. This will help you build a positive reputation on the platform and increase your chances of getting repeat business or referrals.

Offer added value

In addition to getting the job done to the best of your ability, consider offering added value to your customers. This may be in the form of additional resources or advice or offering to complete additional tasks outside the scope of the original job. This can help you stand out from other freelancers and increase your chances of getting repeat business.

Use Upwork's tools and resources

Upwork offers a variety of tools and resources for freelancers, including the ability to track their time, create invoices, and manage their finances. Be sure to take advantage of these resources to streamline your work and make it easier for customers to do business with you.

Following these tips can increase your sales and build a successful freelance business on Upwork. Good luck!

December 22, 20222 minutesauthorAnkit Kalathiya
Laravel hasOneThough & Laravel hasManyThough Relationships

Laravel HasOneTHough & Laravel HasManyThough Relationships

We generally know about the 4 basics Laravel Relations ships that laravel provides:

Now we are going to see the major missing relationships that we are thinking are "Hard to use", but in real cases, it's needed while developing a project.

Even though I was thinking that HasOneThough and HasManyThough Relationships were will be hard to understand, I was wrong. it's really easy to understand.

Understanding HasOneThough

Let's say there is a Library that wants to know the book issuer's name directly, in this case, we generally do :

  • Fetch Books
  • Fetch its related issuer by using the HasOne Relation

What if I say I can directly access the issuer name into the Library model, yes we can achieve this by using the has one though.

Library
- id
- name

Book
- id
- name
- library_id

Issuer
- id
- name
- book_id
public function issuer() {
    return hasOneThough(App\Issuer, App\Book, library_id, book_id)
}

Understanding HasManyThough

Let's say in the same example that there are multiple issuers of the same books, we can achieve it as follow.

public function issuer() {
    return hasManyThough(App\Issuer, App\Book, library_id, book_id)
}

Hope it will be helpful.

Thanks

December 10, 20221 minuteauthorVishal Ribdiya
[Best-Practices] Securing NodeJS Express APIs with JWT Authentication and custom Authorization

Overview


A Node.js library for use as Express middleware to secure endpoints with JWTs. The implementation uses a JWT endpoint of an Authorization Server to get the keys required for verification of the token signature. There is also an example Express app that shows how to use the library.

Package: https://www.npmjs.com/package/jsonwebtoken

Using the JSON web token, we can simply authenticate each and every request on our server. As a standard / best practice, we can use JWT (JSON web token) middleware to validate all requests.

JWT Middleware


  const jwt = require('jsonwebtoken')

  module.exports = (expectedRole) => (req, res, next) => {

  const authHeader = req.get('Authorization')
  if (!authHeader) {
    const error = new Error('Not authenticated.')
    error.statusCode = 401
    throw error
  }

  const token = authHeader.split(' ')[1]
  if (!token) {
    const error = new Error('Not authenticated.')
    error.statusCode = 401
    throw error
  }

  let decodedToken
  try {
    decodedToken = jwt.verify(token, process.env.SECRET_KEY)
  } catch (error) {
    error.statusCode = 401
    throw error
  }

  if (!decodedToken) {
    const error = new Error('Not authenticated.')
    error.statusCode = 401
    throw error
  }

  const role = decodedToken.role

  const authorised = expectedRole.includes(role)
  if (!authorised) {
    const error = new Error('Not authorised.')
    error.statusCode = 401
    throw error
  }

  req.user = decodedToken
  next()
}

This middleware has been prepared and exported. Therefore, we need to include it in our routes file and pass it to the expected role, so in our JWT middleware, we will validate the request with the JWT token, then verify that the user has access to an expected role (this role saved in the database) to this endpoint.

Routes File


 const express = require('express')
 const router = express.Router()

 const auth = require('./auth/index')
 const admin = require('./admin/index')
 const common = require('./common/index')
 const authorize = require('../middleware/jwtAuth')

 router.use('/auth', auth)
 router.use('/admin', authorize(['admin']), admin)
 router.use('/common', authorize(['admin', 'user']), common)

 module.exports = router 

Now that we have set up our authentication and authorization middleware in our routes, we are passing the required role to access these routes. These roles will be checked against our user role.

Our middleware simply next() the request if the user has a valid JWT token and is authorized to access this route, otherwise, it will throw the global error that is caught by the express global error handler.

November 08, 20222 minutesauthorSmit Gajera
Useful Figma Tricks to Work Faster

Whether you're new to Figma or an expert user, you've probably realised that there are always more effective methods to go about your task. Speaking of effective work, here are several strategies you may or may not be aware of that might increase your productivity on Figma, or at the very least make navigating less stressful.

1. Math in Fields

Spend less time trying to manually resize items to get the right measurement. You may employ percentages like 100%. Math operations like plus (+), minus (-), multiplication (*), and division (/) are also possible.

2. Adjust Opacity Quickly

To easily adjust the opacity of shapes or other objects, all you have to do is click on it and choose the desired percentage, which saves you from having to repeatedly move the mouse. That is 10 for 10%, 25 for 25%, and so on.

3. Resizing Tips

The scale tool would be activated if you pressed K while choosing a frame or element. use of it? It gives you the option to resize the chosen content while keeping its proportions. When resizing, holding the alt or option buttons would make it larger from the center.

4. Collapse All Layers

In the past, I've been guilty of leaving groups after groups and elements after elements open in my Layers panel, which makes it more difficult to discover anything there. Use the convenient keyboard shortcut Alt + L to periodically collapse all Layers to keep your panel appearing nice and orderly and to maintain your attention on the current project.

5. Quicker Layers Navigation

Use the keyboard commands Enter and Tab to rapidly navigate between the Layers panel's items and locate what you're looking for. To navigate back up through your Layer groups and parent containers, hold Shift while using the keyboard keys I just mentioned.

6. Add Images in Bulk

This Figma shortcut gives you quick access to the Place Image tool, which makes it simple to add photographs to a Figma document. Press Ctrl + Shift + K, then select the required images and place them on canvas. You may import a photo straight onto the frame to keep it at its original size, or you can upload a photo inside a design form to scale it to match the shape. You may add a lot of photographs to your design at once.

October 30, 20222 minutesauthorNency Dobariya
How to implement Laravel impersonate

What is user impersonate and why we use it in projects?

  • User Impersonate is useful when we want to login on behalf of admin user.
  • When we are a super-admin and we want to know about our users what they do in their account then this package is useful to check their activity.
  • If you implemented impersonate in your project then you need to maintain it because it may cause a security issue as well as user's privacy issue.

Here is a full documentation of laravel impersonate: https://github.com/404labfr/laravel-impersonate

So let's start with installing impersonate on your project copy the below code where we will install this package using composer.

 composer require lab404/laravel-impersonate

Add the service provider at the end of your config/app.php:

 'providers' => [
     // ...
     Lab404\Impersonate\ImpersonateServiceProvider::class,
  ],

Add the trait Lab404\Impersonate\Models\Impersonate to your User model.

Using the built-in controller

In your routes file, under web middleware, you must call the impersonate route macro.

 Route::impersonate();

 // Where $id is the ID of the user you want impersonate
 route('impersonate', $id)

 // Or in case of multi guards, you should also add `guardName` (defaults to `web`)
 route('impersonate', ['id' => $id, 'guardName' => 'admin'])

 // Generate an URL to leave current impersonation
 route('impersonate.leave')

Blade

There are three Blade directives available.

When the user can impersonate

 @canImpersonate($guard = null)
     <a href="{{ route('impersonate', $user->id) }}">Impersonate this user</a>
 @endCanImpersonate

When the user can be impersonated

 @canBeImpersonated($user, $guard = null)
     <a href="{{ route('impersonate', $user->id) }}">Impersonate this user</a>
 @endCanBeImpersonated

When the user is impersonated

 @impersonating($guard = null)
     <a href="{{ route('impersonate.leave') }}">Leave impersonation</a>
 @endImpersonating

That's it. Enjoy.

October 15, 20221 minuteauthorMitesh Makwana
Use Laravel localization key into your Javascript code

Generally, we cannot use the laravel localization key in its javascript. is that possible to use laravel localization in javascript?

Yes, now you can use laravel localization into laravel, thanks to the rmariuzzo/Laravel-JS-Localization package.

In this tutorial, we will learn how to use laravel localization in javascript, so let's get started.

Install the package

composer require mariuzzo/laravel-js-localization

In your Laravel app go to config/app.php and add the following service provider:

Mariuzzo\LaravelJsLocalization\LaravelJsLocalizationServiceProvider::class

Usage

The Laravel-JS-Localization package provides a command that generates the JavaScript version of all your messages found in app/lang (Laravel 4) or resources/lang (Laravel 5) directory.

Generating JS messages

php artisan lang:js

The resulting JavaScript file will contain all your messages plus messages.js in your public directory.

Link that js file into your main layout.

<script src="{{ asset('messages.js') }}"></script>

Documentation

Getting a message

Lang.get('messages.home');

Getting a message with replacements

Lang.get('messages.welcome', { name: 'Joe' });

Changing the locale

Lang.setLocale('es');
October 05, 20221 minuteauthorPankaj Makwana
How to Get Leads from LinkedIn

Add connections to your network

If you spend a minute or more each workday clicking the "Connect" button on the "People You May Know" list that LinkedIn posts in your feed, you'll expand your network, and you'll be known as a network expander. will, which is equally important.

Remember: Everyone you talk to about business or meet during a business day is a potential LinkedIn connection.

Build your lead list

Spend five minutes a day checking your contacts' connections to see who you don't know personally but would like to meet. Note down who you want to introduce. Start with the "recommendations" first, as those are likely the strongest connections of the LinkedIn user you're looking at.

Ask for recommendations outside of your LinkedIn account via email or phone. You will get a quick reply. (And you'll get a chance to quickly reconnect with your connections.)

Follow up with your current customers and prospects

Spend another two minutes each day searching for your current clients and top prospects. Find out if they have a company page. If they do, follow through and monitor.

Join groups

LinkedIn lets you connect with people who are in groups with you. Use this as a targeted way to add value to others, share insights, and build your network with prospects. Invest five minutes in this every day.

Use LinkedIn to celebrate the achievements of others

When you see a news story or post that provides good news about your client or prospect or any key contact, share the news as a status update. Identify a person with an "@" reply. It will ensure that they receive the mentioned notification. Spend a minute a day on this.

Write a recommendation

Securing LinkedIn recommendations is often difficult, if only because it takes time for the author to log in, write, and post.

Instead of waiting for someone to recommend you, take five minutes a day to write and post (reality-based) recommendations for your customers and key contacts. Once your contact approves the text, the recommendation will appear on his/her LinkedIn account.

September 30, 20222 minutesauthorAnkit Kalathiya
UUIDs as Primary Keys with a Trait in Laravel 9

What are UUIDs?

UUIDs stands for Universally Unique Identifiers and are 128 bits values used to uniquely identify some record in our database. UUIDs are represented as a hexadecimal string split into five groups separated by hyphens.UUIDs are universally unique alphanumeric identifiers that are 36 characters long.

Instead of using auto-incrementing integers as your Eloquent model's primary keys, you may choose to use UUIDs instead.

Updating Migration File

It is a very important step to update our migration file, I want to use the UUIDs in my User class so I will make changes to my User’s migration class.

 $table->id();

to this:

$table->uuid('id')->primary();

If you are using a UUID primary key as a foreign key in another table, you need to change the column type to UUID, where the foreign key is defined. from this:

$table->unsignedBigInteger('user_id')->unsigned();

to this:

$table->uuid('user_id');

Using Trait in Our Model Class

you may use the Illuminate\Database\Eloquent\Concerns\HasUuids trait on the model.

use Illuminate\Database\Eloquent\Concerns\HasUuids;
use Illuminate\Database\Eloquent\Model;

class User extends Model
{
  use HasUuids;

  // ...
}

$user = User::create(['name' => 'John','email' => 'john@doe.com']);

$user->id; //72106479-5367-4853-9b44-b8b7a1e94f01

By default, The HasUuids trait will generate "ordered" UUIDs for your models. These UUIDs are more efficient for indexed database storage because they can be sorted lexicographically.

Why use UUIDs over regular IDs?

  • UUIDs are safer than using regular numeric IDs because they are not easy to spoof. Regular IDs make it easy to get information about the application, like how many users the application has.
  • Using UUID is a great solution for multi-tenancy applications.

I hope you will find this post useful.

September 20, 20221 minuteauthorBhargav Rangani