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Businesses are always looking for new ways to improve efficiency and promote smoother customer service. A relatively new trend that has become popular over the past several years is using ChatGPT, a next-level chatbot based on OpenAI's language models. ChatGPT humanizes responses with a chorus of text. Text responses are human-made personas. This often quickly revolutionizes how businesses interact with their customers.

Understanding the Role of ChatGPT in Business

So, let us start with the basics of ChatGPT before discussing how to customise it and what it can do for you. ChatGPT is a question answering language model that leverages the power of deep learning algorithms to craft human-like responses for addressing user queries. These models utilise a huge dataset of text from the internet to produce coherent and contextually related answers.

One of the most important strengths of ChatGPT is its ability to perform a diverse range of functions, such as responding to FAQs or giving suggestions. Businesses spanning a broader array of industries could utilise it in different ways thanks to its flexibility.

The Basics of ChatGPT

How does ChatGPT work with input and output? Users will type in their questions or ask the chatbot, and ChatGPT then replies with a suitable answer based on its understanding of all text. Usually facilitated by a chat interface built into a website or app.

ChatGPT's amazing ability to mimic human conversation often convinces users that they are talking to a real person. Human-like behaviour is made possible by a combination of pre-training on a wide range of text data and fine-tuning on specific custom datasets.

The Importance of Customization in Chatbots

Even though ChatGPT provides a powerful out-of-the-box solution, customization is an essential part of leveraging its full potential for business use. Adjusting the chatbot to your brand’s tone and specific needs is effective for improving customer satisfaction and making the human-computer interaction more personalised.

First, customization helps businesses in creating a chatbot that fits their brand needs. Over time, a chatbot is likely to communicate with hundreds or thousands of customers, and for a business, it is important to retain a high level of customer recognising the brand. A well-customised chatbot will speak with a customer using a language, tone, and style specific to a brand, and this will positively affect the customer recognition of a brand.

Second, customization is also highly useful for training ChatGPT to be a more competent assistant in a specific industry. For example, it can be trained on specific medical terms and how to respond to patients’ queries in the medical field. The same can be said about an e-commerce field: after customisation, an e-commerce chatbot will have a chance to provide a customer with more specific information, such as tailored product recommendations, based on their product-viewing history and preferences.

In conclusion, while customization is a time-consuming process, it can help to create a chatbot that is not a generic assistant, but a truly unique one. The benefits attached to this will be heard in the level of customer satisfaction, the level of efficiency, and business profitability.

The Process of Customizing ChatGPT

Customizing ChatGPT requires a systematic approach to prevent the situation where existing functionality is upset by new features before customisation is complete. We need to take a look at the various steps involved in configuring ChatGPT so that it can serve your specific needs:

Identifying Your Business Needs

Before embarking on the customization journey, it's crucial to identify your business objectives and how ChatGPT can help achieve them. Whether you aim to automate repetitive tasks, provide instant responses to customer queries, or foster engagement, having a clear understanding of your business needs sets the foundation for successful customization.

Moreover, conducting market research and analysing customer feedback can provide valuable insights into the type of interactions your audience expects. By understanding your target demographic and their preferences, you can tailor ChatGPT to deliver personalised and relevant responses, enhancing the overall user experience.

Tailoring ChatGPT to Your Business

The first step after defining your objectives is to customise ChatGPT to be relevant to your company and cater to its unique needs. To do so, you will need to provide the chatbot with training data appropriate to your sector and domain.

Utilising a custom dataset consisting of examples of contextually relevant questions and answers derived from your faculty and fine-tuning properties will aid in generating responses that are accurate and contextually relevant. Finally, the model’s capabilities should always be tested, and its performance should be refined over time.

You can also facilitate the flow of data and improve the chatbot’s functionality by connecting ChatGPT to your CRM system or other platforms. The AI model relies on data from a variety of sources to provide users with more personalised solutions and suggestions, which boosts customer satisfaction and results in repeat business.

Benefits of Using Custom ChatGPT

Custom ChatGPT has tons of benefits that can make it go a long way in improving your business operations and customer experience. Let’s discuss,

Enhancing Customer Service

Businesses that want to be successful have quality customer service or personalised functionality gates. ChatGPT can be tailor-made to understand what your customers are asking and answer them accordingly, thus optimising the support process and helping resolve issues faster.

Additionally, ChatGPTs capacity to handle a high number of concurrent conversations enables businesses to serve multiple customers at the same time, leading to an even faster response and, therefore, helping maintain greater customer satisfaction! Say a customer has an intricate situation that needs minute-by-minute support. Not only does Custom ChatGPT know how to read the problem precisely, but it can also look for solutions piece by piece gratifying an enhanced customer service experience.

Streamlining Business Operations

With a Custom ChatGPT, internal operations can also turnaround as automating repetitive tasks and helping employees in their day-to-day jobs are some of the ways it can make an impact. By scheduling the appointment to give reports, these boring and tedious tasks can be done with ease from Chatbots freeing hours of workforce time so that your team can spend more energy on real work.

In addition to this, integrating ChatGPT with your CRM system means the chatbot can update you in real-time as customers interact and offer preferences or feedback. This kind of smooth integration helps various departments within an organization to manage data more efficiently and make better-informed decisions, ultimately leading to increased operational efficiency.

Potential Challenges and Solutions with Custom ChatGPT

The ability to customise ChatGPT is full of promise, however, there are limitations and hurdles that businesses should be mindful of as they start using it. Here, I will explain about two key issues along with their solutions,

Addressing Common Concerns

A typical fear with AI chatbots is that it can produce inaccurate outcomes which might lead to incorrect and misleading information. In order to offset this, businesses should establish sufficient testing coverage so as to approve the replies provided by ChatGPT. Monitoring, feedback loops and the escalation process are designed so that anything there is out of spec can be identified in near real time.

Reliability and accuracy of the answers that are given by AI chatbots is an essential thing to consider both for maintaining trust with customers keeping their satisfaction level high. This directly improves the responses ability which in turn making it more relevant to the new situation being discussed, for a business that employs chatbot developers and having them actively manage by continually updating training data gets better performance out of their chatbots. Also, a human-in-the-loop mechanism that allows the interference of manpower is also an additional layer for ensuring data quality.

Overcoming Implementation Hurdles

Although challenging, it is possible to roll out a custom version of ChatGPT by businesses that have little or no experience in AI implementations. That said, it becomes far easier to implement when working alongside established AI solution providers. These specialists can walk you through implementation and customization, provide the necessary training to your team to utilize it effectively, and constant support for managing change.

In addition, doing the proper research and analysis of your unique business needs prior to jumping into customization ensures as smooth a process as possible and avoids unnecessary roadblocks along way. When you work hand in glove with the AI-solution provider to set specific goals, develop KPIs and lay out a clear path it makes sure that whatever customization effort has been done is perfectly aligned with your business objectives.

Future Trends in Chatbot Technology

The evolution of chatbot technology continues to shape the future of customer interactions. Here are two trends that are expected to drive the development of custom ChatGPT:

AI and Machine Learning in Chatbots

The utilisation of AI and machine learning in chatbots renders them with the ability to learn from user interactions and become personalised over time. This journey of learning from transactions helps in enhancing the accuracy and responsiveness of your chatbot, thereby turning into a more dependable tool for businesses.

The Future of Custom ChatGPT in Business

With the development of technology, every successful business may profit significantly from using custom ChatGPT. No matter if it is used for creating unique marketing campaigns or more efficient support systems, it is apparent that the tool will help businesses interact with their customers better and, in some cases, be the defining factor of success.

Over the next several years, demand for chatbots such as with ChatGPT are expected to soar even higher, given an increasing portion of shopping and socialisation now occurs online. The world is coming to think of chatbots with AI and machine learning that can provide real-time personalised responses to customers on the GO from businesses.

Custom ChatGPT is far more than just the future of customer service. Modern healthcare, education, and plenty of other industries are now actively using chatbots to improve the efficiency of services, organise information in more digestible ways, and simply create exciting user experiences. This tool’s flexibility and adaptability will allow it to take the leading positions in numerous fields and adapt to the new requirements demanded by these industries.

Would you like to be among the first to try this innovation? Then try InfyGPT today!

September 07, 20249 minutesuserAnkit Kalathiya

Posts

Alpha Vs Beta Testing: What’s the Difference?

Alpha Vs Beta Testing: What’s the Difference?

Before we start alpha vs beta testing, We should know what is alpha testing and what is beta testing.

What is Alpha Testing?

Alpha testing is conducted to determine defects before releasing the final product to end users or to the public. Then the main goal of alpha is to identify the tasks that a typical user might perform and test them.

What is Beta Testing?

Beta testing is a type of software testing which is performed by real users of the software in a real environment. Beta testing is also one type of user acceptance testing. This testing helps the tester to test products in the customer’s environment.

Difference: Alpha Vs Beta Testing

The difference between alpha vs beta testing is as below:

Alpha Testing Beta Testing
Alpha testing needs a testing atmosphere or a lab for testing. Beta testing doesn’t need a testing atmosphere or lab for testing.
Alpha testing may need a lengthy execution cycle. Beta testing needs only a few weeks of execution.
In alpha testing, developers can directly address critical bugs or fixes. Most of the bugs or feedback collected from the beta testing will be executed in future versions of the product.

Test Goals

Alpha Testing Beta Testing
The goal of alpha testing is to estimate the quality of the product. The goal of beta testing is to estimate customer satisfaction.
To confirm Beta eagerness To confirm release eagerness
Concentrate on finding defects or errors Concentrate on gathering recommendations/feedback and consider them effectively
Confirm that, does the product works properly without any bugs. Confirm that, do clients like the released product.

Test Duration

Alpha Testing Beta Testing
Multiple test cycles performed Only performed 1 or 2 test cycles
Separately each test cycle stays for 1 – 2 weeks Separately each test cycle stays for 4 – 6 weeks
The duration of the cycle also depends on how many bugs are found and how many new features are added during alpha testing. The duration of the cycle may expand based on the end user’s feedback/recommendation.

Expectations

Alpha Testing Beta Testing
An acceptable number of bugs were missed in earlier testing activities. Major finished product with very a much smaller number of defects and crashes.
Incomplete components and documentation. Almost finished components and documentation.
December 28, 20222 minutesauthorVirendra Harkhani
Some Laravel tips that we must need to know

1) Null safe operator

From PHP 8 you can use Null Safe Operator

How we are doing null checking code in PHP < 8.0

 $country =  null;

 if ($session !== null) {
     $user = $session->user;

     if ($user !== null) {
         $address = $user->getAddress();

         if ($address !== null) {
             $country = $address->country;
         }
     }
 }

PHP 8 allows you to write this:

 $country = $session?->user?->getAddress()?->country;

2) Ternary condition

We have used this ternary condition for checking null value

 isset($user->image) ? $user->image : null

We can short above condition like this

 $user->image ?? null

3) Clone a model

You can clone a model using replicate(). It will create a copy of the model into a new, non-existing instance.

 $user = App\User::find(1);
 $newUser = $user->replicate();
 $newUser->save();

4) Default Relationship Models

Laravel provides a handy withDefault() method on the belongsTo relationship that will return a model object even when the relationship doesn't actually exist.

 class Post extends Model
 {
     public function user()
     {
         return $this->belongsTo(User::class)->withDefault();
     }
 }

Now, if we try to access the $post->user relationship, we'll still get a User object even when it does exist in the database. This is known as the "null object" pattern and helps eliminate some of those if ($post->user) conditional statements.

For more information read Laravel withDefault() doc.

5) Save models and relationships

You can save a model and its corresponding relationships using the push() method.

 class User extends Model
 {
     public function phone()
     {
         return $this->hasOne('App\Phone');
     }
 }
 $user = User::first();
 $user->name = "Peter";
 $user->phone->number = '1234567890';
 $user->push(); // This will update both user and phone record in DB

Hope it will be helpful.

Thanks

December 30, 20221 minuteauthorMitesh Makwana
Human Resources Functions: 8 Areas to Focus on

When it comes to the human resources department, there are many different functions that need to be carried out in order to ensure the success of the organization. There are eight key areas that all HR departments should focus on in order to create a successful workforce.

1. Employee Screening

It is important to screen employees carefully before hiring them. This includes checking their references and performing background checks.

2. Recruiting

The process of finding and attracting qualified candidates to fill job openings within an organization is called recruiting. It is important to have a well-defined recruiting process in place in order to attract the best candidates possible.

3. Hiring

The process of formally inviting a candidate to become an employee is called hiring. It is important to have a clear and concise job description in order for candidates to understand what the job entails.

4. Orientation

New employees should be given a comprehensive orientation upon starting their new job. This includes introducing them to the company culture, explaining their duties and responsibilities, and providing training on how to do their job correctly.

5. Training

It is important for employees to be properly trained on the company's policies and procedures, as well as their specific job duties. This will help them to be more productive and effective on the job.

6. Performance Management

Performance management involves setting expectations for employee performance, communicating these expectations, and providing feedback on employee performance.

Performance management is a process that helps ensure that employees are meeting the expectations of their organization. The process begins by setting expectations for employee performance. These expectations can be based on job descriptions, organizational goals, or other standards. Once expectations are set, the next step is to communicate these expectations to employees. This can be done through job descriptions, performance goals, or other means.

The final step is providing feedback on employee performance. This feedback can be positive or negative and can be given formally or informally. The goal of performance management is to help employees meet the expectations of their organization.

7. Compensation and Benefits

The HR department is responsible for ensuring that employees are compensated fairly and receive appropriate benefits. This can help to attract and retain top talent.

8. Employee retention

The HR department should work to create a positive work environment that encourages employees to stay with the company long-term. This can include implementing retention strategies such as employee recognition programs and good benefits packages.

December 26, 20222 minutesauthorDarshika Kyada
The Elements of the Ideal Logo

While logos are essential to the success of your company, creating one may be challenging. The perfect logo should describe who you are and what you do. It is the best investment a company could make to grow its customer base since it gives customers their first, and maybe best, impression of the firm. It is the first thing that clients will notice about the business and its brand. Here are some pointers to assist you in creating the ideal logo.

1. Maintain a Simple Design

The finest logos are simple, despite the fact that simplicity is sometimes linked with being dull. You should avoid overcomplicating your logo with fancy fonts or complex imagery since you want it to be instantly recognisable. So that it may be shown in all sizes and forms, keep your logo basic. You should be allowed to use your logo on stationary such as letterheads and envelopes, business cards and banners, and social media postings. Do not forget that some of the most recognisable brand logos are straightforward and simple enough to be recognised among rivals.

2. Suitable Color Palette

Colors have an attraction on people, but it's crucial to choose the proper palette. It takes a great deal of understanding of color theory and the color combinations that would go well with each other. Your choice of colour should express not just your thoughts but also a clear message. Potential clients may be drawn to or turned off by the hue of your logo design. Learn about various colours, their use, and how they affect your brand by conducting research.

Here are some colors you can include in your logo and what they represent:

  • Black: Represents authority, mystery and sophistication.
  • Red: Represents excitement, love and anger.
  • Yellow: Represents happiness, warmth, innovation and caution.
  • Blue: Represents professionalism, trust and loyalty.
  • Green: Represents harmony, natural and healthy.
  • Orange: Represents playful, artistic and energetic.
  • White: Represents pure, peaceful and clean.

3. Out-of-the-box

Almost all great logos have an eye-catching symbol that separates them from competitors. Use your imagination and take as much inspiration as you want before creating the right logo and make sure the symbol you select is appropriate for your brand. A wonderful work of art is ruined by restrictions and limitations, while creating a logo designers need to be creative and conceive in ways that no one else could. Most well-known logos have really difficult and original looks that no one could have imagined.

4. High Quality Typography

Think on each element of the logo design, such as the typeface or font. Customers may learn a lot about your brand from the typeface you use. Depending on your choice of logo design, this section changes. For instance, if you are creating an icon symbol or brand mark logo, pick a typeface or logo during the preliminary design phases. Doing so helps you avoid having a weird combination or losing the complex work you will have invested in your logo.

5. Timelessness

By timeless, we mean that an excellent logo may last a very long time. Avoid using fashionable pictures, typefaces, and colour schemes in your logo if you want it to survive the test of time. By doing this, you can be sure that your logo keeps serving a function and working well even when trends change. Designers must be foresighted and innovative when establishing a logo since something that is striking today may lose its essence afterwards, and if this happens with the logo, the reputation of your organisation will suffer. If you look at long-standing businesses, you'll see that many of them have utilised the same logo for many years or even decades.

December 24, 20223 minutesauthorNency Dobariya
How to Increase Sales from Upwork

Upwork is a platform that connects freelancers and clients for a wide range of services including sales. If you're looking to increase your sales on Upwork, here are some tips that can help:

  • Build a strong profile

  • Improve your proposal

  • Be Responsive and Professional

  • Offer added value

  • Use Upwork's tools and resources

Build a strong profile

Your Upwork profile is essentially your online resume. Make sure it accurately reflects your skills, experience, and qualifications. Use a clear, professional profile picture and highlight any relevant certifications or achievements.

Improve your proposal

When you apply for a job on Upwork, you will need to write a proposal explaining why you are the best candidate for the job. Read the job posting carefully and tailor your submission to the client's specific needs. Emphasize your relevant experience and skills and provide examples of your work.

Be Responsive and Professional

Once you've landed a job on Upwork, it's important to communicate effectively with your clients and meet deadlines. Respond to messages promptly and be respectful and professional in your interactions. This will help you build a positive reputation on the platform and increase your chances of getting repeat business or referrals.

Offer added value

In addition to getting the job done to the best of your ability, consider offering added value to your customers. This may be in the form of additional resources or advice or offering to complete additional tasks outside the scope of the original job. This can help you stand out from other freelancers and increase your chances of getting repeat business.

Use Upwork's tools and resources

Upwork offers a variety of tools and resources for freelancers, including the ability to track their time, create invoices, and manage their finances. Be sure to take advantage of these resources to streamline your work and make it easier for customers to do business with you.

Following these tips can increase your sales and build a successful freelance business on Upwork. Good luck!

December 22, 20222 minutesauthorAnkit Kalathiya
Laravel hasOneThough & Laravel hasManyThough Relationships

Laravel HasOneTHough & Laravel HasManyThough Relationships

We generally know about the 4 basics Laravel Relations ships that laravel provides:

Now we are going to see the major missing relationships that we are thinking are "Hard to use", but in real cases, it's needed while developing a project.

Even though I was thinking that HasOneThough and HasManyThough Relationships were will be hard to understand, I was wrong. it's really easy to understand.

Understanding HasOneThough

Let's say there is a Library that wants to know the book issuer's name directly, in this case, we generally do :

  • Fetch Books
  • Fetch its related issuer by using the HasOne Relation

What if I say I can directly access the issuer name into the Library model, yes we can achieve this by using the has one though.

Library
- id
- name

Book
- id
- name
- library_id

Issuer
- id
- name
- book_id
public function issuer() {
    return hasOneThough(App\Issuer, App\Book, library_id, book_id)
}

Understanding HasManyThough

Let's say in the same example that there are multiple issuers of the same books, we can achieve it as follow.

public function issuer() {
    return hasManyThough(App\Issuer, App\Book, library_id, book_id)
}

Hope it will be helpful.

Thanks

December 10, 20221 minuteauthorVishal Ribdiya
[Best-Practices] Securing NodeJS Express APIs with JWT Authentication and custom Authorization

Overview


A Node.js library for use as Express middleware to secure endpoints with JWTs. The implementation uses a JWT endpoint of an Authorization Server to get the keys required for verification of the token signature. There is also an example Express app that shows how to use the library.

Package: https://www.npmjs.com/package/jsonwebtoken

Using the JSON web token, we can simply authenticate each and every request on our server. As a standard / best practice, we can use JWT (JSON web token) middleware to validate all requests.

JWT Middleware


  const jwt = require('jsonwebtoken')

  module.exports = (expectedRole) => (req, res, next) => {

  const authHeader = req.get('Authorization')
  if (!authHeader) {
    const error = new Error('Not authenticated.')
    error.statusCode = 401
    throw error
  }

  const token = authHeader.split(' ')[1]
  if (!token) {
    const error = new Error('Not authenticated.')
    error.statusCode = 401
    throw error
  }

  let decodedToken
  try {
    decodedToken = jwt.verify(token, process.env.SECRET_KEY)
  } catch (error) {
    error.statusCode = 401
    throw error
  }

  if (!decodedToken) {
    const error = new Error('Not authenticated.')
    error.statusCode = 401
    throw error
  }

  const role = decodedToken.role

  const authorised = expectedRole.includes(role)
  if (!authorised) {
    const error = new Error('Not authorised.')
    error.statusCode = 401
    throw error
  }

  req.user = decodedToken
  next()
}

This middleware has been prepared and exported. Therefore, we need to include it in our routes file and pass it to the expected role, so in our JWT middleware, we will validate the request with the JWT token, then verify that the user has access to an expected role (this role saved in the database) to this endpoint.

Routes File


 const express = require('express')
 const router = express.Router()

 const auth = require('./auth/index')
 const admin = require('./admin/index')
 const common = require('./common/index')
 const authorize = require('../middleware/jwtAuth')

 router.use('/auth', auth)
 router.use('/admin', authorize(['admin']), admin)
 router.use('/common', authorize(['admin', 'user']), common)

 module.exports = router 

Now that we have set up our authentication and authorization middleware in our routes, we are passing the required role to access these routes. These roles will be checked against our user role.

Our middleware simply next() the request if the user has a valid JWT token and is authorized to access this route, otherwise, it will throw the global error that is caught by the express global error handler.

November 08, 20222 minutesauthorSmit Gajera
Useful Figma Tricks to Work Faster

Whether you're new to Figma or an expert user, you've probably realised that there are always more effective methods to go about your task. Speaking of effective work, here are several strategies you may or may not be aware of that might increase your productivity on Figma, or at the very least make navigating less stressful.

1. Math in Fields

Spend less time trying to manually resize items to get the right measurement. You may employ percentages like 100%. Math operations like plus (+), minus (-), multiplication (*), and division (/) are also possible.

2. Adjust Opacity Quickly

To easily adjust the opacity of shapes or other objects, all you have to do is click on it and choose the desired percentage, which saves you from having to repeatedly move the mouse. That is 10 for 10%, 25 for 25%, and so on.

3. Resizing Tips

The scale tool would be activated if you pressed K while choosing a frame or element. use of it? It gives you the option to resize the chosen content while keeping its proportions. When resizing, holding the alt or option buttons would make it larger from the center.

4. Collapse All Layers

In the past, I've been guilty of leaving groups after groups and elements after elements open in my Layers panel, which makes it more difficult to discover anything there. Use the convenient keyboard shortcut Alt + L to periodically collapse all Layers to keep your panel appearing nice and orderly and to maintain your attention on the current project.

5. Quicker Layers Navigation

Use the keyboard commands Enter and Tab to rapidly navigate between the Layers panel's items and locate what you're looking for. To navigate back up through your Layer groups and parent containers, hold Shift while using the keyboard keys I just mentioned.

6. Add Images in Bulk

This Figma shortcut gives you quick access to the Place Image tool, which makes it simple to add photographs to a Figma document. Press Ctrl + Shift + K, then select the required images and place them on canvas. You may import a photo straight onto the frame to keep it at its original size, or you can upload a photo inside a design form to scale it to match the shape. You may add a lot of photographs to your design at once.

October 30, 20222 minutesauthorNency Dobariya