Customer Feedback Sentiment Analysis with OpenAI

Analyze sentiment from Google Form responses using OpenAI and instantly understand how your customers feel.
Main use cases:
- Automatically analyze customer feedback sentiment upon form submission.
- Store customer feedback data in Google Sheets.
- Retrieve the latest feedback and run sentiment analysis using OpenAI.
- Quickly assess customer satisfaction and make data-driven decisions.
How it Works:
This workflow processes customer feedback automatically and helps you gauge sentiment using OpenAI. Here's how it works:
1. Customer Feedback Submission
- A customer submits feedback through a Google Form, providing comments or suggestions.
- The form data, including the feedback text, is stored in a Google Spreadsheet for easy access and tracking.
2. Retrieving Latest Feedback
- The workflow retrieves the latest feedback entry from the Google Sheet.
- It ensures that new feedback is processed as it arrives.
3. Sentiment Analysis with OpenAI
- The retrieved customer feedback is sent to OpenAI's model for sentiment analysis.
- The sentiment is assessed (positive, negative, or neutral), helping you understand customer emotions.
4. Data Storage & Actionable Insights
- The sentiment result is stored in the Google Sheet alongside the original feedback.
- This enables you to quickly identify trends, track customer satisfaction, and respond effectively.