Introduction
Effective communication is a tool for achieving your business goals and the essence of your business. Are you ever unsure about what a customer really wants? Have you ever forgotten what you or a client promised because you did not keep a good record of your interactions? If so, your communication with customers can be improved. Here are some tips to improve communication, both in writing and orally, especially with potential and current customers.
Respond quickly
To provide us with great customer service, we need to try to return email and phone calls within an hour, if possible. Doing so confirms your professionalism and tells the client that it is easier to work with you. It shows that you care about the collar business.
Remember to ask the client for feedback
You can ask them this time if you can help with future projects. Or, just say you’re looking forward to working with them again.
Be very specific about the documentation of the project terms
Ask if you don’t know, and document everything in writing. For example, set up an appointment to communicate with customers so you can be more prepared when they call. I sometimes screen incoming calls, let them go to voicemail, and then call back as soon as I’m ready to say what I want to say. If you are following up with a client, ask if you can call back at a specific time, or offer an alternate time to talk.
Verify by recording everything in writing
Even if you agree to something over the phone, always send an email with details that the client can verify. Ask, don’t assume. If your invoice is not paid, or if you are unsure, just ask.
Listen
Both face-to-face and written communication are important. While you can personalize your emails to coworkers and/or employees, a quick “I hope you all had a good weekend” email at the beginning of the message can make the individual and the recipient more appreciative.
Respect
You will be more open to communicating with people who show respect for you and their ideas. Using the person’s name, making eye contact, and actively listening when a person speaks will compliment the person. On the phone, focused on avoiding interruptions and investing in conversations.
