Here is part one of How to Keep Your Customers Happy & Increase Repeat Project
9. Know your products and services
Customers want to work with knowledgeable employees. Learn all you can about your products so you can be better equipped to answer customer questions. If you are unsure about something, ask for help.
10. Treat your customers individually
Not all customers are the same. Every customer has individual needs and concerns and they want to be treated with a personal touch that doesn’t make them feel like a number. Communicate the way your customers want to communicate.
11. Make it easy for your customers to complain
Your customers seem to have heard, especially when they are frustrated with the service they have received. Customers know what they like and at least about your service. Ongoing surveys are a reliable and consistent approach to getting feedback but don’t miss the opportunity when you’re with a customer. Just asking you sends a beautiful message about how you value your customers and their feedback.
12. Thank your customers for every opportunity you get
Thank you very much for your customers. Thank you for calling, bringing payment, meeting you at their home, calling for help, and yes, calling for a complaint! For many, there are options available and they chose your company over the competition.
13. Never accept your customers
Your customers are your business!
14. To be active
Don’t wait for your client to reach you. Reach out to them in more than one way. Improving the first call resolution cases of the customer problem will improve the overall customer experience. Create a complete self-help interface, in which customers can solve their problems manually.
15. I will take responsibility
Tell your customer that you understand that you have a responsibility to ensure a satisfactory outcome of the transaction. Assure the customer that you know what she expects and will deliver the product or service at the agreed price. There will be no unexpected charges or costs to solve the problem.
