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Businesses are always looking for new ways to improve efficiency and promote smoother customer service. A relatively new trend that has become popular over the past several years is using ChatGPT, a next-level chatbot based on OpenAI's language models. ChatGPT humanizes responses with a chorus of text. Text responses are human-made personas. This often quickly revolutionizes how businesses interact with their customers.

Understanding the Role of ChatGPT in Business

So, let us start with the basics of ChatGPT before discussing how to customise it and what it can do for you. ChatGPT is a question answering language model that leverages the power of deep learning algorithms to craft human-like responses for addressing user queries. These models utilise a huge dataset of text from the internet to produce coherent and contextually related answers.

One of the most important strengths of ChatGPT is its ability to perform a diverse range of functions, such as responding to FAQs or giving suggestions. Businesses spanning a broader array of industries could utilise it in different ways thanks to its flexibility.

The Basics of ChatGPT

How does ChatGPT work with input and output? Users will type in their questions or ask the chatbot, and ChatGPT then replies with a suitable answer based on its understanding of all text. Usually facilitated by a chat interface built into a website or app.

ChatGPT's amazing ability to mimic human conversation often convinces users that they are talking to a real person. Human-like behaviour is made possible by a combination of pre-training on a wide range of text data and fine-tuning on specific custom datasets.

The Importance of Customization in Chatbots

Even though ChatGPT provides a powerful out-of-the-box solution, customization is an essential part of leveraging its full potential for business use. Adjusting the chatbot to your brand’s tone and specific needs is effective for improving customer satisfaction and making the human-computer interaction more personalised.

First, customization helps businesses in creating a chatbot that fits their brand needs. Over time, a chatbot is likely to communicate with hundreds or thousands of customers, and for a business, it is important to retain a high level of customer recognising the brand. A well-customised chatbot will speak with a customer using a language, tone, and style specific to a brand, and this will positively affect the customer recognition of a brand.

Second, customization is also highly useful for training ChatGPT to be a more competent assistant in a specific industry. For example, it can be trained on specific medical terms and how to respond to patients’ queries in the medical field. The same can be said about an e-commerce field: after customisation, an e-commerce chatbot will have a chance to provide a customer with more specific information, such as tailored product recommendations, based on their product-viewing history and preferences.

In conclusion, while customization is a time-consuming process, it can help to create a chatbot that is not a generic assistant, but a truly unique one. The benefits attached to this will be heard in the level of customer satisfaction, the level of efficiency, and business profitability.

The Process of Customizing ChatGPT

Customizing ChatGPT requires a systematic approach to prevent the situation where existing functionality is upset by new features before customisation is complete. We need to take a look at the various steps involved in configuring ChatGPT so that it can serve your specific needs:

Identifying Your Business Needs

Before embarking on the customization journey, it's crucial to identify your business objectives and how ChatGPT can help achieve them. Whether you aim to automate repetitive tasks, provide instant responses to customer queries, or foster engagement, having a clear understanding of your business needs sets the foundation for successful customization.

Moreover, conducting market research and analysing customer feedback can provide valuable insights into the type of interactions your audience expects. By understanding your target demographic and their preferences, you can tailor ChatGPT to deliver personalised and relevant responses, enhancing the overall user experience.

Tailoring ChatGPT to Your Business

The first step after defining your objectives is to customise ChatGPT to be relevant to your company and cater to its unique needs. To do so, you will need to provide the chatbot with training data appropriate to your sector and domain.

Utilising a custom dataset consisting of examples of contextually relevant questions and answers derived from your faculty and fine-tuning properties will aid in generating responses that are accurate and contextually relevant. Finally, the model’s capabilities should always be tested, and its performance should be refined over time.

You can also facilitate the flow of data and improve the chatbot’s functionality by connecting ChatGPT to your CRM system or other platforms. The AI model relies on data from a variety of sources to provide users with more personalised solutions and suggestions, which boosts customer satisfaction and results in repeat business.

Benefits of Using Custom ChatGPT

Custom ChatGPT has tons of benefits that can make it go a long way in improving your business operations and customer experience. Let’s discuss,

Enhancing Customer Service

Businesses that want to be successful have quality customer service or personalised functionality gates. ChatGPT can be tailor-made to understand what your customers are asking and answer them accordingly, thus optimising the support process and helping resolve issues faster.

Additionally, ChatGPTs capacity to handle a high number of concurrent conversations enables businesses to serve multiple customers at the same time, leading to an even faster response and, therefore, helping maintain greater customer satisfaction! Say a customer has an intricate situation that needs minute-by-minute support. Not only does Custom ChatGPT know how to read the problem precisely, but it can also look for solutions piece by piece gratifying an enhanced customer service experience.

Streamlining Business Operations

With a Custom ChatGPT, internal operations can also turnaround as automating repetitive tasks and helping employees in their day-to-day jobs are some of the ways it can make an impact. By scheduling the appointment to give reports, these boring and tedious tasks can be done with ease from Chatbots freeing hours of workforce time so that your team can spend more energy on real work.

In addition to this, integrating ChatGPT with your CRM system means the chatbot can update you in real-time as customers interact and offer preferences or feedback. This kind of smooth integration helps various departments within an organization to manage data more efficiently and make better-informed decisions, ultimately leading to increased operational efficiency.

Potential Challenges and Solutions with Custom ChatGPT

The ability to customise ChatGPT is full of promise, however, there are limitations and hurdles that businesses should be mindful of as they start using it. Here, I will explain about two key issues along with their solutions,

Addressing Common Concerns

A typical fear with AI chatbots is that it can produce inaccurate outcomes which might lead to incorrect and misleading information. In order to offset this, businesses should establish sufficient testing coverage so as to approve the replies provided by ChatGPT. Monitoring, feedback loops and the escalation process are designed so that anything there is out of spec can be identified in near real time.

Reliability and accuracy of the answers that are given by AI chatbots is an essential thing to consider both for maintaining trust with customers keeping their satisfaction level high. This directly improves the responses ability which in turn making it more relevant to the new situation being discussed, for a business that employs chatbot developers and having them actively manage by continually updating training data gets better performance out of their chatbots. Also, a human-in-the-loop mechanism that allows the interference of manpower is also an additional layer for ensuring data quality.

Overcoming Implementation Hurdles

Although challenging, it is possible to roll out a custom version of ChatGPT by businesses that have little or no experience in AI implementations. That said, it becomes far easier to implement when working alongside established AI solution providers. These specialists can walk you through implementation and customization, provide the necessary training to your team to utilize it effectively, and constant support for managing change.

In addition, doing the proper research and analysis of your unique business needs prior to jumping into customization ensures as smooth a process as possible and avoids unnecessary roadblocks along way. When you work hand in glove with the AI-solution provider to set specific goals, develop KPIs and lay out a clear path it makes sure that whatever customization effort has been done is perfectly aligned with your business objectives.

Future Trends in Chatbot Technology

The evolution of chatbot technology continues to shape the future of customer interactions. Here are two trends that are expected to drive the development of custom ChatGPT:

AI and Machine Learning in Chatbots

The utilisation of AI and machine learning in chatbots renders them with the ability to learn from user interactions and become personalised over time. This journey of learning from transactions helps in enhancing the accuracy and responsiveness of your chatbot, thereby turning into a more dependable tool for businesses.

The Future of Custom ChatGPT in Business

With the development of technology, every successful business may profit significantly from using custom ChatGPT. No matter if it is used for creating unique marketing campaigns or more efficient support systems, it is apparent that the tool will help businesses interact with their customers better and, in some cases, be the defining factor of success.

Over the next several years, demand for chatbots such as with ChatGPT are expected to soar even higher, given an increasing portion of shopping and socialisation now occurs online. The world is coming to think of chatbots with AI and machine learning that can provide real-time personalised responses to customers on the GO from businesses.

Custom ChatGPT is far more than just the future of customer service. Modern healthcare, education, and plenty of other industries are now actively using chatbots to improve the efficiency of services, organise information in more digestible ways, and simply create exciting user experiences. This tool’s flexibility and adaptability will allow it to take the leading positions in numerous fields and adapt to the new requirements demanded by these industries.

Would you like to be among the first to try this innovation? Then try InfyGPT today!

September 07, 20249 minutesuserAnkit Kalathiya

Posts

Android 11 Released: Top New Features

This is only part of what’s new, as there are over 100 features that serve app developers to further the entire Android experience. On Google's developer website, you can read about it all.

Media controls

While playing music, you can usually see a notification with music controls if you swipe down the notification drawer. However, now in Android 11, these controls are integrated into the Quick Settings menu. So, if you swipe to the top of the screen and with your Bluetooth and Wi-Fi tiles, you can see the music controls.

You can also choose which device will play music, which is accessible if you have Bluetooth earbuds or speakers connected. Drag the menu further down to see other options, such as the ability to select a song without opening the Music app.

Conversations and Bubbles

Google is finally unveiling its official implementation of the conversation bubbles. If you use Facebook Messenger on Android, you will already be familiar with this feature. This feature enables the conversation to stay in floating bubbles that can be moved around the screen and retrieved from within any application.

Google's own documentation says the section will be on "many phones," not all of them, so some manufacturers may choose to display it differently. In any case, apps will need to be updated to tell Android which notifications are conversations.

Screen recorder

Android finally has in-built screen recording. Screen recording in Android 11 is as easy as adding a quick setting tile and clicking it. Before you start recording, you can choose whether you need to record audio from your microphone or you can choose to show touch on the screen.

screen_recording_1

screen_recording_2

The new screen recorder can be accessed by tapping the 'Screen Record' tile in Quick Settings - if you don't see it on your device, press the Edit button in Quick Settings and drag the tile from the hidden options. Once you have it, just tap it to start recording.

Power button menu

Android 11 comes with a new power menu that enables you to quickly access all connected smart devices.

To reach the new menu just long-press the power button and control all connected devices like smart locks and thermostats with one click, without the need to open a lot of applications. This latest addition lets us feel like Google has finally brought smartphones to the smart home.

Notification history

Have you ever wondered which apps send the most push alerts to your phone? Did you accidentally clear the notification and aren't sure if you missed something important? If so, you'll love the new Android 11 Notification History page.

Do you ever refresh an instruction before you get a chance to read it? Right now, you don’t have to think that it was something important. Android 11 has launched Notification History which can be accessed by navigating to Settings> Apps & Notifications> Notifications> Notification History.

notification

Improved 5G Support

Android 11 includes enhanced developer support to help you reap the benefits of faster speeds and 5G networks. You can understand that when a user connects to a 5G network, they get an estimate of the connection bandwidth and check if the connection is metered.

September 21, 20213 minutesauthorVivek Beladiya
On-Page SEO : The Ultimate Guide[2021]

On-page are SEO types are used for ranking your webpage in google at no.1 position to get more traffic. That can take time but it's processed for a one-time setup than organically site rank in google and you get high-quality results.

Here you can get the ultimate guide about on-page SEO and you can apply this process to get results as you expect.

Factors for On-Page SEO

There are some factors that affect while process of on-page SEO.

So, let's get started,

1. Title

The title is the most important factor for the rank website in google. A page title should be attractive for the user if the user doesn't interest in your title then the user never read your blog post.

The title length should be 50 - 60 characters. Google can cut down longer versions of the title and your title doesn't see in google as you expect.

Here is the list for titles:

  • Use a keyword in the title
  • A Longer version of the keyword used in the title
  • CTA - call to action word use
  • Don't use stop words
  • Use your brand name in the title

2. Metatags

Metatags are also the most important factor for ranking. Metatags consist of a meta title, meta description, meta keyword, etc.

The length of the meta description should be generally 155 to 160 characters.

Metatags represent your whole blog in short. It should be attractive for user expectations.

Google can change your meta description and meta title user's query related but write meta description is required. And it should be relevant to your blog post.

3. SSL Certificate

Users can trust an only secure site if your site has no SSL certificate then it shows not secure so, user cannot trust on this site and don't provide information to this site.

Your site not should be HTTP but should be HTTPS using this gets user trust belongs to your site easily.

Example:

http://infyom.com/ - without an SSL certificate

https://infyom.com/ - with SSL certificate

4. Responsive Website

The website should be mobile-friendliness if not then google can not index a particular webpage or site.

5. Navigation

Navigation of your website is should be easy for users so users can spend more time on your site.

Users can easily go from one page to another page using simple navigation.

You can use a breadcrumbs snippet for easy navigation.

6. Page Loading Speed

Core web vitals plays an important role in page loading speed. Low page loading speed means users can more time spent on a website.

Key factors:

  • Images compression
  • Compress javascript and CSS files
  • Cashed javascript and CSS files
  • Light theme

7. Text Visibility

Another important factor is text visibility. Text on your site should be visible to the user. Not used word to white text in the white background is not visible for the user.

8. CTA - Call to Action

Use call-to-action words in your content for getting to user interaction with your content.

Ex. Buy Now, 2 Days left only, Create an account, Free e-book, Explore, Join now, Discover, etc. all are call-to-action words that use in your content to increase user interaction with your content.

9. Img alt text

Always use alt text for every image that is in content. Alt text should be relevant to your image.

Don't use repeat alt text in the same content.

10. Internal Linking

Your site pages should be interlinking with each other for easy navigation. Google can easily understand your site structure if you use interlinking of all pages with each other.

Google can easily crawl them and indexed them in SERP. Using this users can spend more time on your website and you can get a rank in google.

11. External linking

You can do link to high domain authority web pages on your page. This is also a ranking factor in on-page SEO.

Not limit to external linking to your web pages.

12. URL Structure

Use an easy URL structure for your web pages. Don't use a long-form of URL structure.

Conclusion:

All factors are important in on-page SEO points of view so, follow these steps to get a higher ranking in google.

September 16, 20212 minutesauthorMilan Gangani
How to use laravel routes with Javascript / JQuery ?

Generally, we can use laravel routes into its blade files, but what do we have to do when we want to use routes in javascript? is that possible to use laravel routes into javascript?

Yes, now you can use laravel routes into laravel, thanks to Tighten/Ziggi package.

In this tutorial, we will learn how we can use laravel routes into javascript, so let's get started.

Install the package

composer require tightenco/ziggy

Update your main layout file

Add the @routes Blade directive to your main layout (before your application's JavaScript), and the route() helper function will now be available globally!

E.g (app.blade.php)

... ... @routes .. ..

Usage

// routes/web.php

Route::get('users', fn (Request $request) => /* ... */)->name('users.index');

// app.js

route('users.index'); // 'https://url.test/users'

So this is how its works, so simple right :)

You can get more information about this package from here

Kepp connected to us to get the latest laravel information.

January 03, 20223 minutesauthorVishal Ribdiya
How to Develop Effective Communication Skills to Get and Keep Clients

Introduction

Effective communication is a tool for achieving your business goals and the essence of your business. Are you ever unsure about what a customer really wants? Have you ever forgotten what you or a client promised because you did not keep a good record of your interactions? If so, your communication with customers can be improved. Here are some tips to improve communication, both in writing and orally, especially with potential and current customers.

Respond quickly

To provide us with great customer service, we need to try to return email and phone calls within an hour, if possible. Doing so confirms your professionalism and tells the client that it is easier to work with you. It shows that you care about the collar business.

Remember to ask the client for feedback

You can ask them this time if you can help with future projects. Or, just say you're looking forward to working with them again.

Be very specific about the documentation of the project terms

Ask if you don't know, and document everything in writing. For example, set up an appointment to communicate with customers so you can be more prepared when they call. I sometimes screen incoming calls, let them go to voicemail, and then call back as soon as I'm ready to say what I want to say. If you are following up with a client, ask if you can call back at a specific time, or offer an alternate time to talk.

Verify by recording everything in writing

Even if you agree to something over the phone, always send an email with details that the client can verify. Ask, don't assume. If your invoice is not paid, or if you are unsure, just ask.

Listen

Both face-to-face and written communication are important. While you can personalize your emails to coworkers and/or employees, a quick "I hope you all had a good weekend" email at the beginning of the message can make the individual and the recipient more appreciative.

Respect

You will be more open to communicating with people who show respect for you and their ideas. Using the person's name, making eye contact, and actively listening when a person speaks will compliment the person. On the phone, focused on avoiding interruptions and investing in conversations.

September 10, 20212 minutesauthorAnkit Kalathiya
What is Agile Testing Methodology & How it Works?

Agile testing is a software testing process that follows the principles of agile software development. Agile testing methodology aligns with iterative Development Methodology in which requirements develop gradually from customers and testing teams. The development is aligned with customer requirements.

The agile testing process is a continuous process rather than being sequential. The testing begins at the start of the project and there is ongoing integration between testing and development. The common objective of agile development and testing is to achieve high product quality.

Agile Testing Methods

Behavior Driven Development

Behavior Driven Development (BDD) improves communication amongst project stakeholders so that all members correctly understand each feature before the development process starts. There is continuous example-based communication between developers, testers, and business analysts.

Acceptance Test Driven Development

ATDD focuses on involving team members with different perspectives such as the customer, developer, and tester. Three Amigos meetings are held to formulate acceptance tests incorporating perspectives of the customer, development, and testing. The customer is focused on the problem that is to be solved, the development is focused on how the problem will be solved whereas the testing is focused on what could go wrong. The acceptance tests are a representation of the user’s point of view and describe how the system will function. It also helps to verify that the system functions as it is supposed to. In some instances acceptance tests are automated.

Exploratory Testing

In this type of testing, the test design and test execution phase go hand in hand. Exploratory testing emphasises working software over comprehensive documentation. The individuals and interactions are more important than the process and tools. Customer collaboration holds greater value than contract negotiation. Exploratory testing is more adaptable to changes. In this testers identify the functionality of an application by exploring the application. The testers try to learn the application, and design & execute the test plans according to their findings.

Agile Testing Life Cycle

The agile testing life cycle includes the following 5 phases:

  1. Impact assessment - Gather input from stakeholders and users, this will act as feedback for the next deployment cycle.

  2. Agile Testing Planning - All stakeholders come together to plan the schedule of the testing process, meeting frequency, and deliverables.

  3. Release Readiness - In this stage, we review the features that have been developed/implemented are ready to go live or not.

  4. Daily Scrums - Daily standup meeting includes everyday meetings to catch up on the status of testing and set the goals for the whole day.

  5. Agility Review - Weekly review meeting with stakeholder meeting to review and assess the progress against milestones.

Conclusion

Agile testing not only facilitates the early detection of defects but also reduces the cost of bugs by fixing them early. This approach also yields a customer-centric approach by delivering a high-quality product as early as possible.

September 09, 20213 minutesauthorNayan Patel
Understanding CSS Attribute Selectors

In HTML and CSS, an attribute selector is used to select any element with a specific attribute or value. This is a great way to style HTML elements by grouping them based on some specific features, and the feature selector will select elements with similar elements.

In CSS LifeStyle Example: We know that styling HTML elements with their tag names, class names, ID names, etc.
This all will apply the changes to all tags or all classes or all ID names within the page. But if I have a situation where I want to apply styles to a tag name but only a few of them we just name their attribute in the indexing bracket. Therefore that it can only apply those changes to matching tag name and attribute name matching elements.

Here are 7 CSS Attribute Selector Syntax:

  • [attribute]
  • [attribute=value]
  • [attribute~=value]
  • [attribute|=value]
  • [attribute^=value]
  • [attribute$=value]
  • [attribute*=value]

1) [attribute] Selector only used to select HTML elements with the required attribute.

// This will color the tag with a title attribute.

a[title] { 

     color: yellow;
}

<a href=”” title=””>

2) [attribute=value] Selector used to select HTML elements with required attribute and value.

// This is used to select HTML elements with the required target and _blank.

a[target=”_blank”] { 

   color: yellow;

}

<a href=”” target=”_blank”>

3) [attribute~=”value”] Selector used to select HTML elements with required attribute value contains a given word anywhere in the selector.

// This will color the tag with title attribute value as a para word.

[title~=para] { 
   color: yellow;

}

<p title=”hello_para”/> 
<p  title=”_blank_para”>

4) [attribute|=”value”] Selector used to select HTML elements whose attribute value starting with specified value.

//This will color the tag with class attribute value as starting with the specified value
.

[class!=mango] { 
color: blue;

}

<p class=”mango_yellow”/> 
<p class=”” title=”mango_red”>

5) [attribute^=”value”] Selector used to select HTML elements whose attribute value begins with the specified value.

// This will color the tag with class attribute value as start with the specified string
.

[class!=”there”] { 
color: blue;

}

<p class=”there_yellow” />
<p class=”” title=”there_red” />

6) [attribute$=”value”] Selector used to select HTML elements whose attribute value ends with the specified value.

//This will color the tag with class attribute value as ends with the hello string
.

[class$=”hello”] { 
color: blue;

}

<p class=”hi_there_hello” /> 
<p class=”I_am_hello” />

7) *[attribute=”value”] Selector** used to select HTML elements whose attribute value contains specified value anywhere in the attribute value.

//This will color the tag with class attribute contains specified value anywhere
.

[class*=”am”] { 
color: blue;

}

<p class=”gaming”/> 
<p class=”games”/>
September 08, 20213 minutesauthorPayal Pansuriya
How to Setup Swagger in Laravel Application

Generally, we are using a Swagger in Laravel. it will take time if we set up swagger manually. so, In this article, I going to show you very easy steps for setup in Laravel.

You can watch the following video tutorial as well.

Steps 1:

You should download these assets from here. unzip the folder and go to the public directory. you can found the swagger directory in the side public folder. let open the swagger directory and you can see the following files.

  • jquery-2.1.4.min.js
  • style.css
  • swagger-bundle.js
  • swagger.yaml

If are you still confuse then visit this link for files.

now, Copy the swagger directory and put it in your laravel application on the same path.

Steps 2:

We need to load swagger with proper swagger UI. so, let navigate to resources/views on the downloaded source code project.

You can see the swagger directory inside the views directory. copy the swagger directory to your laravel application on the same path. I don't think you need to do anything in this view file. let's go to the next step.

Steps 3:

You need to update this swagger.yaml file. you should update the following details first. and then add APIs documentation in this file. Api document example given here. you can refer it.

info:
  description: LPT APis
  version: 1.0.0
  title: LPT Frontend API's
basePath: /api/

Steps 4:

In this step, you need to create a route for loading swagger docs. so, let's open the web.php file add the following few lines of code.

Route::get('/docs', function () {
    return view('swagger.index');
});

Now, run a command php artisan serve and open http://127.0.0.1:8000/docs or open a virtualHostDomain/docs if you have one.

You should watch this tutorial as well if you using InfyOm Generator

September 06, 20213 minutesauthorShailesh Ladumor
How to connect strapi CMS in gatsby website

Gatsby

Gatsby is a blazing-fast website framework for React. It allows developers to build React-based websites within minutes.

Strapi CMS

Strapi is an open-source, Node.js based, Headless CMS that saves developers a lot of development time while giving them the freedom to use their favorite tools and frameworks.

Integrate Gatsby with Strapi

Install gatsby-source-strapi package

npm i gatsby-source-strapi

gatsby-config.js file

  • add the gatsby config file in the following code

plugins: [
    {
        resolve: `gatsby-source-strapi`,
        options: {
            apiURL: "your strapi server",
            contentTypes: ["restaurant"], //add your collections name
            queryLimit: 1000,
        }
    }
]

Now connect your gatsby website and strapi CMS

  • Here is an example of the GraphQL API query
import { StaticQuery, graphql } from 'gatsby';

const query = graphql`
  query {
    allStrapiRestaurant {
      edges {
        node {
          strapiId
          name
          description
        }
      }
    }
  }
`

const IndexPage = () => (
  <StaticQuery
    query={query}
    render={data => (
      <ul>
        {data.allStrapiRestaurant.edges.map(restaurant => (
          <li key={restaurant.node.strapiId}>{restaurant.node.name}</li>
        ))}
      </ul>
    )}
  />
);

export default IndexPage;

Hope this helps.

September 01, 20212 minutesauthorVatsal Sakariya