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In this digital era, the expectations of customers have changed significantly. The days are gone when they try to contact customer support and wait until their answers. Nowadays, Consumers need rapid satisfaction, and companies have to change to satisfy them. Today I am talking about AI chatbots, the revolutionary Artificial Intelligence that is transforming customer support through the use of AI chatbots.

What are AI ChatBots?

Chatbots are basically computer programs that use text or voice interactions to mimic human communication with the user, using artificial intelligence (AI) techniques to understand user input and generate relevant responses or actions.

Advantages of ChatBots in Customer Support

Chatbots can help customers to quickly engage with website content, and they can help customers to solve problems on demand. A chatbot for customer service can handle multiple customer queries simultaneously, ensuring that no customer is left waiting. AI chatbots for customer service, productivity tools, and customer support automation reduce the load on the organization’s service team so they can focus on other more complex issues.

Chatbots answer customers' questions any time in the day or night, providing real-time responses, but human agents are available only during business hours.

Availability

Anytime Available: Chatbots can answer rapidly and reduce the wait time for customers who face delays when talking with human agents, providing real-time responses at any time, day or night. Human agents, however, are only available during business hours.

Client Comfort: When your customer support is available 24/7, it builds trust and reliability for your business.3

Instant Answers in Real Time

Reduce wait times: Chatbots can provide standardized and accurate information, ensuring the quality of the service remains constant. This reduces the wait time of the customers who are facing delays when talking with human agents. A chatbot is a reliable tool that can efficiently manage customer interactions, taking customer service to the next level.

Handle Multiple Customers: Chatbots can easily handle multiple requests at the same time without losing speed. They can also handle customers during peak hours.

Reliable Response

Accurate Information: Chatbots provide standardized and accurate information, ensuring constant service quality. In the process, you can enhance customer satisfaction by using chatbots to provide rapid, accurate, and personalized responses. This eliminates the differences that occasionally happen between different human agents.

Less Human Error: Businesses can produce fewer human errors and provide more reliable and dependable customer support by implementing chatbots.

Cost Effective

Operational savings: Chatbots can automate routine customer service jobs, such as handling inquiries and providing support, freeing up human agents so they can concentrate on more difficult problems. You can use chatbots to handle a wide range of customer queries, provide visual assistance, and offer technical support. Chatbots boost client satisfaction by personalizing conversations based on customer data, making each one unique and customized for the individual needs of the customer.

Scalability: Chatbots are able to meet increased consumer demands without extra cost, making them perfect for growing business

Better Customer Experience

Personalization: Chatbots boost client satisfaction by providing personalizing conversations based on customer data, making each one unique and customized for the individual.

Customer Experience Improvement: Chatbots increase customer satisfaction by providing rapid, accurate, and personalized responses, leading to repeat customers. Overall, an AI chatbot is changing the world of customer support. They provide accurate information, and also help to boost companies’ sales because of their personalized answers to each customer and helps to solve customers’ queries. Chatbots are the future of customer support. Learn more about how the best chatbots can transform your business.

Discover Our Solutions

If you are looking for AI chatbots for your business, we just made a product for you, InfyGPT, which provides a complete user-friendly solution. InfyGPT offers advanced features such as Customer service automation and easy connection on current systems. Whether you want to increase customer engagement, improve techniques, or improve help desk support, InfyGPT has the solutions you need. Our product is already SaaS ready if you want to launch your own platform.

Explore More on AI Chatbots

How ChatBots are Transforming the HR Industry

How AI Chatbot Works?

Which AI Chatbot Should You Choose for Your Website?

Why You Need Chatbot for Your Business

Maintaining awareness and using modern AI technologies, such as InfyGPT, may put your company at the height of innovation and client pleasure.

July 20, 20244 minutesuserAnkit Kalathiya

Posts

Recruitment: Things HR need to focus while recruiting

In the last Blog we have discussed a few tips on recruitment, let's glance at more tips.....

  1. Remember only you are not interviewing
  2. Look back years of the candidate's career
  3. Trust your Gut
  4. Don't be boring Interviewer
  5. Represent Job Description
  6. Think Like a Marketer

1. Remember only you are not interviewing:

Always keep in mind that only you are not hiring for a particular role, we have a competitive job market, most candidates we interview will also be interviewing elsewhere and that's why we need to be active, present a positive company image towards the employee.

2. Look back years of the candidate's career:

If we are hiring for an experienced person we need to ask questions related to his job experience, how he/she was handling difficult situations, and listen closely to the answer. you may learn a lot or what you need. Remember, don't forget to examine body language from it to know about his/her attitude towards the role.

3.Trust your Gut:

don't ignore your gut. If the candidate is found good on paper but still after interviewing something from the inner side tells you it's just not right then don't proceed without more investigation.

4. Don't be boring Interviewer :

Boring questions will bring boring answers. Don't ask such questions. Ask relevant questions about the job. Don't waste your time and candidate time by asking questions that answer doesn't matter to you.

5.Represent Job Description:

While interviewing candidates you need to represent the role and responsibilities for the profile as the candidate becomes more aware of the Job and is able to clear doubts.

6.Think like a Marketer :

Due to competition in the market, Human Resource Recruiters need to be marketer, we have to present our company in a unique way to attract talent from the market.

The process of recruitment is more difficult as all business owners want to hire more talent in the organization. Hence, we need to make proper strategies for hiring as better Recruitment & selection strategies result in the improvement of organizational outcomes. We can say investment in 'Recruitment and Selection process' is money well spent.

November 17, 20203 minutesauthorMariyam Bemat
Common Logo Design Problems

Maintaining the integrity of your brand is essential for long-term success. However, Trillion often encounters third-party logo design files that do not appear to have the highest care when created. The logos in question come to us in the form of a sponsor logo, an affiliate logo, and a certificate or award logo.

The following points are often enough that we think it is important to provide guidance so that you can avoid these pitfalls. With the help of a graphic designer, the issues of this logo below can be solved and fixed if you ever consider it in your own logo.

1. Bad lines in the logo

When the characters and design elements in the logo are drawn or modified, great care should be taken by the graphic designer. The lines and dots inside the logo should be smooth and clean. In the logo design example below, you will see how the inside line of the letter does not have a curve towards it. This is one of the most common problems we see in poorly made logos.

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Logo files are made up of many dots and lines. When the logo is small, these imperfections may not be significant, but as the logo gets bigger the issue becomes more obvious and problematic. You should have a graphic designer who will fix the curves and lines of the logo. Then use the new files to replace the problem logo.

2. Improper Alignment of Logo Elements

Since graphic designers create logos, they are composing letters and design elements. They have complete control over the sizing and alignment of objects. With all this control, and especially the number of elements or characters is likely to increase that something does not adjust as it should.

2020-12-28-5fe96b194a629

As with the "bad lines" example above, a small logo size can hide problems when compared to an extended version. But on the screen or in digital access, cutting your logo the wrong way causes it to look blurry (due to pixel interpolation, solid dark pixels are divided into multiple lighter pixels). Graphic designers can adjust the arrangement of elements using the Snap-to-Grid or Snap-to-Guide feature, functions available in Adobe Creative Cloud software. This process will ensure that items are arranged just like your logo.

3. Missing Font in Logo

A logo design should always be presented as a piece of artwork composed of lines and points or pixels. Unfortunately, this is not always the case. If a graphic designer used a particular font in your logo, you may not have that font on your, or your vendor’s, computer. A missing font often leads to it being substituted by another font available on the computer. It’s a major problem that prevents anyone who doesn’t have the font to see the logo properly. This even holds true for a graphic designer trying to fix the problem.

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As a logo is designed, fonts are commonly used either as they are, or as a starting point to be modified for the design. The important step in the logo design process is to “outline” the letters being used in the logo so they become a piece of artwork rather than letters you can edit by typing. Once this process has been done, it is not reversible and the font will no longer be required to view and reproduce the logo. Be aware that fonts can cost between $20 and $150 or more just for one weight, such as Helvetica Neue Bold.

4. The Incorrect Logo File Format

Another one of the most common issues we see with logos that are supplied to us is that they are not in the correct file format. If your graphic designer comes to you and says “it’s not the right format” it can mean a few things. However, if your designer intends on using the logo, it is not going to work.

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The most common incorrect file format we receive is a raster logo such as a .jpg rather than a vector logo, such as a .eps. A .jpg logo might be fine if the resolution is high enough and it does not require being produced on a color or transparent background. Vector logos will offer a graphic designer the most options, including saving the artwork to other file formats. A vector logo can be enlarged or reduced infinitely without losing quality.

5. The Incorrect Logo Color Format

A less common but potentially more challenging logo file format issue is the color mode. A logo that is being printed on paper, on a t-shirt, or being included on a website will have different color spectrum requirements. Some can be easily converted from one to another but others cannot. Again, a vector logo will offer a graphic designer the best chance to fix the issue.

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Logo Design Done Right

Providing our clients with logo designs and all of the necessary file formats they might need is an important part of our creative process. Once our design has been approved, we create full-color, 1-color, 2-color, black, and white (knockout) versions of the logo for both print and digital usage. We clearly label the files and place them into properly named folders, making it easy to find the right logo.

November 14, 20204 minutesauthorKishan Savaliya
How to integrate Zoom Meeting APIs with Laravel

Zoom Marketplace is providing APIs to create zoom meetings directly using the web interface and calling its API. So first of all you need to create your zoom ap into zoom marketplace and need to generate the API Keys and credentials.

Create a Zoom Application

  1. Go to Zoom marketplace and do sign in
  2. Click the Develop button on the header and select Build App menu.
  3. Choose the JWT and create an application with the app name that you want.
  4. Input required information and click Continue until your app will be activated.

I hope you already have installed fresh laravel.Now you have to add the following packages to your composer.json to integrate the zoom API.

composer require firebase/php-jwt
composer require guzzlehttp/guzzle

And Now run composer update

And don't forget that we also need to modify .env files to set the zoom API credentials.

ZOOM_API_URL="https://api.zoom.us/v2/"
ZOOM_API_KEY="INPUT_YOUR_ZOOM_API_KEY"
ZOOM_API_SECRET="INPUT_YOUR_ZOOM_API_SECRET"

can find the zoom credentials from your zoom app.

Now just copy the given ZoomMeetingTrait to your controller and call-related methods.

namespace App\Traits;

use GuzzleHttp\Client;
use Log;

/**
 * trait ZoomMeetingTrait
 */
trait ZoomMeetingTrait
{
    public $client;
    public $jwt;
    public $headers;

    public function __construct()
    {
        $this->client = new Client();
        $this->jwt = $this->generateZoomToken();
        $this->headers = [
            'Authorization' => 'Bearer '.$this->jwt,
            'Content-Type'  => 'application/json',
            'Accept'        => 'application/json',
        ];
    }
    public function generateZoomToken()
    {
        $key = env('ZOOM_API_KEY', '');
        $secret = env('ZOOM_API_SECRET', '');
        $payload = [
            'iss' => $key,
            'exp' => strtotime('+1 minute'),
        ];

        return \Firebase\JWT\JWT::encode($payload, $secret, 'HS256');
    }

    private function retrieveZoomUrl()
    {
        return env('ZOOM_API_URL', '');
    }

    public function toZoomTimeFormat(string $dateTime)
    {
        try {
            $date = new \DateTime($dateTime);

            return $date->format('Y-m-d\TH:i:s');
        } catch (\Exception $e) {
            Log::error('ZoomJWT->toZoomTimeFormat : '.$e->getMessage());

            return '';
        }
    }

    public function create($data)
    {
        $path = 'users/me/meetings';
        $url = $this->retrieveZoomUrl();

        $body = [
            'headers' => $this->headers,
            'body'    => json_encode([
                'topic'      => $data['topic'],
                'type'       => self::MEETING_TYPE_SCHEDULE,
                'start_time' => $this->toZoomTimeFormat($data['start_time']),
                'duration'   => $data['duration'],
                'agenda'     => (! empty($data['agenda'])) ? $data['agenda'] : null,
                'timezone'     => 'Asia/Kolkata',
                'settings'   => [
                    'host_video'        => ($data['host_video'] == "1") ? true : false,
                    'participant_video' => ($data['participant_video'] == "1") ? true : false,
                    'waiting_room'      => true,
                ],
            ]),
        ];

        $response =  $this->client->post($url.$path, $body);

        return [
            'success' => $response->getStatusCode() === 201,
            'data'    => json_decode($response->getBody(), true),
        ];
    }

    public function update($id, $data)
    {
        $path = 'meetings/'.$id;
        $url = $this->retrieveZoomUrl();

        $body = [
            'headers' => $this->headers,
            'body'    => json_encode([
                'topic'      => $data['topic'],
                'type'       => self::MEETING_TYPE_SCHEDULE,
                'start_time' => $this->toZoomTimeFormat($data['start_time']),
                'duration'   => $data['duration'],
                'agenda'     => (! empty($data['agenda'])) ? $data['agenda'] : null,
                'timezone'     => 'Asia/Kolkata',
                'settings'   => [
                    'host_video'        => ($data['host_video'] == "1") ? true : false,
                    'participant_video' => ($data['participant_video'] == "1") ? true : false,
                    'waiting_room'      => true,
                ],
            ]),
        ];
        $response =  $this->client->patch($url.$path, $body);

        return [
            'success' => $response->getStatusCode() === 204,
            'data'    => json_decode($response->getBody(), true),
        ];
    }

    public function get($id)
    {
        $path = 'meetings/'.$id;
        $url = $this->retrieveZoomUrl();
        $this->jwt = $this->generateZoomToken();
        $body = [
            'headers' => $this->headers,
            'body'    => json_encode([]),
        ];

        $response =  $this->client->get($url.$path, $body);

        return [
            'success' => $response->getStatusCode() === 204,
            'data'    => json_decode($response->getBody(), true),
        ];
    }

    /**
     * @param string $id
     * 
     * @return bool[]
     */
    public function delete($id)
    {
        $path = 'meetings/'.$id;
        $url = $this->retrieveZoomUrl();
        $body = [
            'headers' => $this->headers,
            'body'    => json_encode([]),
        ];

        $response =  $this->client->delete($url.$path, $body);

        return [
            'success' => $response->getStatusCode() === 204,
        ];
    }
}

And add the following constants to your controller.

const MEETING_TYPE_INSTANT = 1;
const MEETING_TYPE_SCHEDULE = 2;
const MEETING_TYPE_RECURRING = 3;
const MEETING_TYPE_FIXED_RECURRING_FIXED = 8;

So the final controller will look like,

namespace App\Http\Controllers;

use App\Models\ZoomMeeting;
use App\Traits\ZoomMeetingTrait;
use Illuminate\Http\Request;

class MeetingController extends AppBaseController
{
    use ZoomMeetingTrait;

    const MEETING_TYPE_INSTANT = 1;
    const MEETING_TYPE_SCHEDULE = 2;
    const MEETING_TYPE_RECURRING = 3;
    const MEETING_TYPE_FIXED_RECURRING_FIXED = 8;

    public function show($id)
    {
        $meeting = $this->get($id);

        return view('meetings.index', compact('meeting'));
    }

    public function store(Request $request)
    {
        $this->create($request->all());

        return redirect()->route('meetings.index');
    }

    public function update($meeting, Request $request)
    {
        $this->update($meeting->zoom_meeting_id, $request->all());

        return redirect()->route('meetings.index');
    }

    public function destroy(ZoomMeeting $meeting)
    {
        $this->delete($meeting->id);

        return $this->sendSuccess('Meeting deleted successfully.');
    }
}

So this is all you need to integrate the zoom API, so easy 😊 Right. Enjoy the code.

November 11, 20201 minuteauthorVishal Ribdiya
How to increase profit in our business - 1

Introduction

How to maximize profits is on the minds of most business owners. There are only two ways to do this: increase prices or reduce costs. You cannot simply say that you are going to increase the profit of your business without a specific strategy. All you can do to increase profits is to improve the variables that ultimately determine your profitability. Consider the following strategies to make more money for you and your business in 2021.

1. Improve your website

People are using your website to research your company before doing business with you. Can you improve their experience and build their trust so they can use your product or service? There are four things you should clearly do on your website:
  • Explain who you are and what you sell
  • Entice a potential customer to buy
  • Make it easy to buy a product or service
  • There is a way to easily contact sales or customer support with questions

2. Invest in your business

At first glance, you would hesitate to put more money into your business. Especially when you’re trying to figure out how to make more money, not less. Often, especially in times of turmoil where new opportunities arise, the best decision is a short-term price for long-term payments.

3. Increase your advertising

You will not hesitate to spend money on advertising. Maybe you’ve been burned by a marketer in the past who promised results and didn’t get results. Or you tried advertising yourself, such as Facebook ads, and you don't think it works.

4. Raising prices

Both of these strategies are a thoughtful and unpleasant option in today’s economic environment. Still, sometimes, to stay in business, you need to raise prices. To determine the price, consider:
  • How much does it cost you to make a product
  • How much does it cost to deliver
  • Costs for running a business - including administration and employee salaries
  • Competitive price
  • The last time you raised a price
After reviewing this data, determine a possible reasonable price increase. Include any pricing data in your business plan so that if you choose to review it later, you can.
Next, deliver this increase to customers. Explain why you came to this decision. If there’s any way to add value to a product without cutting a profit, do it and let customers know they’re getting more.

5. Follow the 80/20 rule

The 80/20 rule is to focus your most important efforts on your most valued customers. The idea is that 20% of your customers usually bring in 80% of your revenue; These are the people you want to focus on.
On the flip side, 20% of your customers frequently present 80% of your problems. Identify those problem-customers and fire them to free up your time on more positive business activities.

6. Cut costs

One way to think about reducing costs is to consider the profit leverage effect (PLE). P.L.E. The idea is that every dollar saved in the production of goods or delivery of services adds a dollar profit to your bottom line without selling too much.
Check your current processes to reduce costs:
  • Are there areas where you can improve efficiency?
  • Negotiate cheap products or services?
  • Will adopting new software or renting a service save you money in the long run?
We will see more points in our next tutorial.
November 08, 20203 minutesauthorAnkit Kalathiya
Useful Shortcut Keys for Android Studio

Hello, friend, the shortcut way everyone likes. but remember a shortcut is to improve yourself and save time. It's a very good way. so in this blog learning the android studio shortcut key.use all short cut key and save time and performance improve

Search Keys:

  • Shift+Shift — Search Everywhere
  • Ctrl+F — Find Text within a Single File
  • Ctrl+Shift+F-Find Text in All Files
  • Ctrl+R — Replace Selected Text in a Single File
  • Ctrl+Shift+R — Replace Selected Text in all Files (Be Careful while Using This)
  • Ctrl+Shift+A —Search for IDE Commands

Navigation Keys:

  • Ctrl+N — Navigate to Class
  • Ctrl+Shift+N — Navigate to a File
  • Ctrl+B — Jump to Declarations
  • Alt+ ↑ — Jump to the Previous Method
  • Alt+↓ — Jump to Next Method
  • Ctrl+G — Jump to Line
  • Ctrl+E — Recent Files
  • Ctrl+Shift+Backspace — Jump to Last Edited Location
  • Ctrl+B — Find Declarations
  • Ctrl+Left Mouse(or)Ctrl+Alt+F7— Show Usage
  • Alt + F7 / Ctrl + F7 — Find usages /Find usages in file
  • Ctrl+Shift+B — Find Implementations
  • F3 — Find Next
  • Shift+F3 — Find Previous

BookMark Keys:

  • F11 — Toggle bookmark
  • Ctrl+F11 — Toggle bookmark with the mnemonic(0–9 or A-Z)
  • Ctrl +(0–9) — Go to numbered bookmark
  • Shift+F11 — Show all Bookmarks
  • Ctrl + Shift + F7 — Highlight usages in file

Selection Keys:

  • Ctrl + W — Extend selection (selects a word->line->method->Class )
  • Ctrl +Shift+ W — Decrease Selection
  • Alt + J — Select next occurrence
  • Ctrl + Alt + Shift + J — Select all occurrences
  • Alt + Shift + J — Unselect occurrence
  • Ctrl+Shift+V — Paste from recent buffers (from a History of Copied Contents)

Editing Keys:

  • Ctrl+F6 — Refactor Code
  • Ctrl+D — Duplicate a Line/Selected part
  • Ctrl+Y — Delete a Line/Selected part
  • Ctrl+Q — Quick Documentation
  • Ctrl + Space — Code completion
  • Ctrl+Shift+Space — Smart code completion (by expected type removes unrelated suggestions)
  • Alt+Insert — Generate Code
  • Ctrl+J — Insert Live template
  • Ctrl + O — Override methods
  • Ctrl + I — Implement methods
  • Ctrl + Alt + T — Surround with…
  • Ctrl + / — Comment / uncomment with line comment
  • Ctrl + Shift + / — Comment / uncomment with block comment
  • Ctrl+Alt+L — Reformat code

Run:

  • Ctrl + F9 — Compile and Run Make a project
  • Ctrl + Shift + F9 — Compile selected file, package or module
  • Shift + F10 — Run
  • Shift + F9 — Debug
  • Ctrl + Shift + F10 — Run context configuration from editor

Debugging:

  • F8 / F7 — Step over / into
  • Shift + F7 / Shift + F8 — Smart step into/Step out
  • Alt + F9 — Run to cursor
  • Alt + F8 — Evaluate expression
  • F9 — Resume program
  • Ctrl + F8 — Toggle breakpoint
  • Ctrl + Shift + F8 — View breakpoints
November 05, 20202 minutesauthorPankaj Valani
How to Implement Splash Screen in Android

What is a SplashScreen?

A splash screen is a screen that appears when you open an app on your mobile device. So, we can say that it is the first impression for the user. It is commonly used to show an application logo or an image associated with an application.

Implementation

So instead of using a layout file, we'll refer to the splash screen as the background of the activity theme. first, create an XML drawable splash_background.xml inside the res/drawable folder in

<?xml version="1.0" encoding="utf-8"?> 

   <layer-list xmlns:android="http://schemas.android.com/apk/res/android">
   <item android:drawable="@color/white" />
   <item android:drawable="@drawable/ic_icon_vector" android:gravity="center" />

</layer-list>

next step, set splash_groundground.xml as the background for your splash activity in the theme. Add a new splash to your splash activity.

<!-- Splash Screen theme. -->
<style name="SplashTheme" parent="Theme.AppCompat.NoActionBar">
<item name="android:windowBackground">@drawable/splash_background></item>
</style>

Add your theme to AndroidManifest.xml as your splash activity theme.

<?xml version="1.0" encoding="utf-8"?>
<manifest xmlns:android="http://schemas.android.com/apk/res/android"
    package="com.exmple.splash">

    <application
        android:allowBackup="true"
        android:icon="@mipmap/ic_launcher"
        android:label="@string/app_name"
        android:roundIcon="@mipmap/ic_launcher_round"
        android:supportsRtl="true"
        android:theme="@style/Theme">

        <activity
            android:name=".SplashActivity"
            android:theme="@style/SplashTheme">
            <intent-filter>
                <action android:name="android.intent.action.MAIN" />
                <category android:name="android.intent.category.LAUNCHER" />
            </intent-filter>
        </activity>
    </application>

</manifest></pre><div>
}

Create a blank activity for SplashActivity.java without XML. This class will only redirect to MainActivity.java.

public class SplashActivity extends AppCompatActivity {
    @Override
    protected void onCreate(Bundle savedInstanceState) {
        super.onCreate(savedInstanceState);
        startActivity(new Intent(SplashActivity.this, MainActivity.class));
        finish();
    }
}
November 02, 20201 minuteauthorVivek Beladiya
How to implement Mailchimp into Gatsby Site

We have recently developed a site into the gatsby. Basically, the contact us feature is common on all websites. and we are implementing Mailchimp because it's a very popular platform in the email market. So, I will show you how to set up a Mailchimp on the Gatsby site.

Using gatsby-source-mailchimp

Use your Mailchimp API key to download your campaigns into Gatsby’s GraphQL data layer! Install the package by running the following command: npm i gatsby-source-mailchimp --save. How to configure Once the installation is complete, you can now add this plugin to your gatsby-config.js, like so: Configure Mailchimp Key and add this {resolve: gatsby-source-mailchimp} into the plugins array. code looks like,

module.exports = {
  // ...
  plugins: [
    {
      resolve: 'gatsby-source-mailchimp',
      options: {
        // Avoid including your key directly in your file.
        // Instead, opt for adding them to .env files for extra
        // security ;)
        key: 'asd712jdas90122jdas90122jkadsd1-usXX',
        rootURL: 'https://usXX.api.mailchimp.com/3.0',
      },
    },
  ],
  // ...
}

This plugin was made out of a specific necessity, so it doesn't cover all of Mailchimp’s data sources, focusing only on campaigns.

This plugin provides a few options. you can refer here

Using .env variables to hide your key

If you don’t want to attach your API key to the repo, you can easily store it in .env files by doing the following:

Put this in your .env file

MAILCHIMP_KEY = 'asd712jdas90122jdas90122jkadsd1-usXX';

Put this in your gatsby-config.js file

require('dotenv').config({
  path: `.env.${process.env.NODE_ENV}`,
});

module.exports = {
  // ...
  plugins: [
    {
      resolve: 'gatsby-source-mailchimp',
      options: {
        key: process.env.MAILCHIMP_KEY,
        rootURL: '[https://usXX.api.mailchimp.com/3.0',](https://usxx.api.mailchimp.com/3.0%27,)
        // ...
      },
    },
  ],
  // ...
};
October 31, 20202 minutesauthorShailesh Ladumor
Recruitment:The things HR need to keep in mind

We all know that recruitment becomes tough day by day as the competition is growing in the market. If I talk about the IT industry each Organisation is fighting hard to find candidates for various IT profiles. Now all IT HRs are in trouble with lots of targets of hiring and it’s not as easy as ABC in practical. Sometimes it takes a very long time to get a response from the market for a particular profile. Still, we need to pay attention to many things to make a smooth & effective recruitment process.

  1. Build your network
  2. Attractive & Innovative Job Posting
  3. Choose Right Person & Be polite to others
  4. Communication: Be a good listener
  5. Affordability
  6. Talent v/s Experience

1.Build your network:

“Network is net-worth”. Without a network, it is too difficult to reach the right one. Every HR needs to develop a professional network. If I talk about the IT field we need to develop a network on LinkedIn to reach maximum people. Send connection requests to them Talk with them and scan candidates over there. Not only this we can use Facebook as well as the young generation addicted to it and target the suitable person over there.

2. Attractive & Innovative Job posting:

We are living in a competitive era, where we are fighting hard to even get responses from the market side and that’s why we need to be creative & innovative while preparing Job descriptions. prepare star lines to attract people, use different ways to post the job, give information regarding facilities the company is providing, any other attraction if the company has.

3. Choose the Right Person & Be polite to others:

After receiving lots of CVs for a particular role, it’s too critical to scan all and invite a few for Interviews. After interviewing all people we need to think about the best suitable person for the job.

HR needs to develop a habit to wish all the best to the not selected candidate. It creates a positive image of the company in that person's mind. And yes the second thing is, never use the “REJECTED” word for any candidate just say ‘unfortunately you are not selected’, even you can say ‘sorry to say that you are not best fit for the job’. I am saying this because there is no rejection, only the thing is our requirement and the capabilities of the applicant are quite different.

4. Communication: Be a good listener:

Communication skill is essential for all HR Professionals. While interacting with candidates, be open, communicate each and everything. HR needs to communicate all the rules, regulations, policies, agreement terms & conditions (If you have), Training period, and the pay scale during training ( If you are hiring fresher), etc. After discussing all the required things with the candidate, if the candidate is found comfortable then only arrange his/her interview otherwise it will be a waste of time for both Employers as well as Employees.

While taking interviews not only ask questions and get answers, be a good listener. Listening to the candidate with patience may be a different way of presenting but one has really deep knowledge about the same and at least gives the chance to present.

5. Affordability:

Always keep in mind the budget of the company for a particular position and don’t waste your valuable time with overqualified people. Say NO to them with respect, you can say ‘we don't have any requirement regarding your profile’.

6. Talent v/s Experience:

While recruiting people never fixed the experience parameter as it may be possible that the less experienced person has more talent. Carefully analyze the person and then only select the best out of them.

I will discuss more tips on recruitment in my next blog….

October 28, 20203 minutesauthorMariyam Bemat