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Businesses are always looking for new ways to improve efficiency and promote smoother customer service. A relatively new trend that has become popular over the past several years is using ChatGPT, a next-level chatbot based on OpenAI's language models. ChatGPT humanizes responses with a chorus of text. Text responses are human-made personas. This often quickly revolutionizes how businesses interact with their customers.

Understanding the Role of ChatGPT in Business

So, let us start with the basics of ChatGPT before discussing how to customise it and what it can do for you. ChatGPT is a question answering language model that leverages the power of deep learning algorithms to craft human-like responses for addressing user queries. These models utilise a huge dataset of text from the internet to produce coherent and contextually related answers.

One of the most important strengths of ChatGPT is its ability to perform a diverse range of functions, such as responding to FAQs or giving suggestions. Businesses spanning a broader array of industries could utilise it in different ways thanks to its flexibility.

The Basics of ChatGPT

How does ChatGPT work with input and output? Users will type in their questions or ask the chatbot, and ChatGPT then replies with a suitable answer based on its understanding of all text. Usually facilitated by a chat interface built into a website or app.

ChatGPT's amazing ability to mimic human conversation often convinces users that they are talking to a real person. Human-like behaviour is made possible by a combination of pre-training on a wide range of text data and fine-tuning on specific custom datasets.

The Importance of Customization in Chatbots

Even though ChatGPT provides a powerful out-of-the-box solution, customization is an essential part of leveraging its full potential for business use. Adjusting the chatbot to your brand’s tone and specific needs is effective for improving customer satisfaction and making the human-computer interaction more personalised.

First, customization helps businesses in creating a chatbot that fits their brand needs. Over time, a chatbot is likely to communicate with hundreds or thousands of customers, and for a business, it is important to retain a high level of customer recognising the brand. A well-customised chatbot will speak with a customer using a language, tone, and style specific to a brand, and this will positively affect the customer recognition of a brand.

Second, customization is also highly useful for training ChatGPT to be a more competent assistant in a specific industry. For example, it can be trained on specific medical terms and how to respond to patients’ queries in the medical field. The same can be said about an e-commerce field: after customisation, an e-commerce chatbot will have a chance to provide a customer with more specific information, such as tailored product recommendations, based on their product-viewing history and preferences.

In conclusion, while customization is a time-consuming process, it can help to create a chatbot that is not a generic assistant, but a truly unique one. The benefits attached to this will be heard in the level of customer satisfaction, the level of efficiency, and business profitability.

The Process of Customizing ChatGPT

Customizing ChatGPT requires a systematic approach to prevent the situation where existing functionality is upset by new features before customisation is complete. We need to take a look at the various steps involved in configuring ChatGPT so that it can serve your specific needs:

Identifying Your Business Needs

Before embarking on the customization journey, it's crucial to identify your business objectives and how ChatGPT can help achieve them. Whether you aim to automate repetitive tasks, provide instant responses to customer queries, or foster engagement, having a clear understanding of your business needs sets the foundation for successful customization.

Moreover, conducting market research and analysing customer feedback can provide valuable insights into the type of interactions your audience expects. By understanding your target demographic and their preferences, you can tailor ChatGPT to deliver personalised and relevant responses, enhancing the overall user experience.

Tailoring ChatGPT to Your Business

The first step after defining your objectives is to customise ChatGPT to be relevant to your company and cater to its unique needs. To do so, you will need to provide the chatbot with training data appropriate to your sector and domain.

Utilising a custom dataset consisting of examples of contextually relevant questions and answers derived from your faculty and fine-tuning properties will aid in generating responses that are accurate and contextually relevant. Finally, the model’s capabilities should always be tested, and its performance should be refined over time.

You can also facilitate the flow of data and improve the chatbot’s functionality by connecting ChatGPT to your CRM system or other platforms. The AI model relies on data from a variety of sources to provide users with more personalised solutions and suggestions, which boosts customer satisfaction and results in repeat business.

Benefits of Using Custom ChatGPT

Custom ChatGPT has tons of benefits that can make it go a long way in improving your business operations and customer experience. Let’s discuss,

Enhancing Customer Service

Businesses that want to be successful have quality customer service or personalised functionality gates. ChatGPT can be tailor-made to understand what your customers are asking and answer them accordingly, thus optimising the support process and helping resolve issues faster.

Additionally, ChatGPTs capacity to handle a high number of concurrent conversations enables businesses to serve multiple customers at the same time, leading to an even faster response and, therefore, helping maintain greater customer satisfaction! Say a customer has an intricate situation that needs minute-by-minute support. Not only does Custom ChatGPT know how to read the problem precisely, but it can also look for solutions piece by piece gratifying an enhanced customer service experience.

Streamlining Business Operations

With a Custom ChatGPT, internal operations can also turnaround as automating repetitive tasks and helping employees in their day-to-day jobs are some of the ways it can make an impact. By scheduling the appointment to give reports, these boring and tedious tasks can be done with ease from Chatbots freeing hours of workforce time so that your team can spend more energy on real work.

In addition to this, integrating ChatGPT with your CRM system means the chatbot can update you in real-time as customers interact and offer preferences or feedback. This kind of smooth integration helps various departments within an organization to manage data more efficiently and make better-informed decisions, ultimately leading to increased operational efficiency.

Potential Challenges and Solutions with Custom ChatGPT

The ability to customise ChatGPT is full of promise, however, there are limitations and hurdles that businesses should be mindful of as they start using it. Here, I will explain about two key issues along with their solutions,

Addressing Common Concerns

A typical fear with AI chatbots is that it can produce inaccurate outcomes which might lead to incorrect and misleading information. In order to offset this, businesses should establish sufficient testing coverage so as to approve the replies provided by ChatGPT. Monitoring, feedback loops and the escalation process are designed so that anything there is out of spec can be identified in near real time.

Reliability and accuracy of the answers that are given by AI chatbots is an essential thing to consider both for maintaining trust with customers keeping their satisfaction level high. This directly improves the responses ability which in turn making it more relevant to the new situation being discussed, for a business that employs chatbot developers and having them actively manage by continually updating training data gets better performance out of their chatbots. Also, a human-in-the-loop mechanism that allows the interference of manpower is also an additional layer for ensuring data quality.

Overcoming Implementation Hurdles

Although challenging, it is possible to roll out a custom version of ChatGPT by businesses that have little or no experience in AI implementations. That said, it becomes far easier to implement when working alongside established AI solution providers. These specialists can walk you through implementation and customization, provide the necessary training to your team to utilize it effectively, and constant support for managing change.

In addition, doing the proper research and analysis of your unique business needs prior to jumping into customization ensures as smooth a process as possible and avoids unnecessary roadblocks along way. When you work hand in glove with the AI-solution provider to set specific goals, develop KPIs and lay out a clear path it makes sure that whatever customization effort has been done is perfectly aligned with your business objectives.

Future Trends in Chatbot Technology

The evolution of chatbot technology continues to shape the future of customer interactions. Here are two trends that are expected to drive the development of custom ChatGPT:

AI and Machine Learning in Chatbots

The utilisation of AI and machine learning in chatbots renders them with the ability to learn from user interactions and become personalised over time. This journey of learning from transactions helps in enhancing the accuracy and responsiveness of your chatbot, thereby turning into a more dependable tool for businesses.

The Future of Custom ChatGPT in Business

With the development of technology, every successful business may profit significantly from using custom ChatGPT. No matter if it is used for creating unique marketing campaigns or more efficient support systems, it is apparent that the tool will help businesses interact with their customers better and, in some cases, be the defining factor of success.

Over the next several years, demand for chatbots such as with ChatGPT are expected to soar even higher, given an increasing portion of shopping and socialisation now occurs online. The world is coming to think of chatbots with AI and machine learning that can provide real-time personalised responses to customers on the GO from businesses.

Custom ChatGPT is far more than just the future of customer service. Modern healthcare, education, and plenty of other industries are now actively using chatbots to improve the efficiency of services, organise information in more digestible ways, and simply create exciting user experiences. This tool’s flexibility and adaptability will allow it to take the leading positions in numerous fields and adapt to the new requirements demanded by these industries.

Would you like to be among the first to try this innovation? Then try InfyGPT today!

September 07, 20249 minutesuserAnkit Kalathiya

Posts

Employee Morale: Play significant role in Business Development  part-2
We all know that human behavior is difficult to understand & explain yet we need to take care of our Human Capital to develop & maintain the productivity & profitability of the organization.

In the last blog, we have discussed what is Morale, Characteristics of Morale, Relation between morale and Productivity. Let’s move further to-

Factors determining morale

Measurement of Morale: why ??

Factors Determining morale

  • Sound & Effective Organisation
  • Opportunity to rise
  • Remuneration
  • Personal attributes
  • satisfaction level
  • Supervision level
  • Nature of work

1-Organization

It may sound surprising but the Organisation Itself plays a significant role in shaping an employee's attitude. The NAME & FAME of the Organisation plays vital roles to determine employee morale. The Reputation of the organization builds the attitude of their employee better or worse towards it... For Instance- Someone who works for Google is more likely to take ownership in comparison to the person who is working for a small XYZ software company.

2-Opportunity to rise

If the person found their personal growth within the organization, it boosts the morale of an employee. On the other side no possibility of personal growth decrease Morale of the employee

3-Personal attributes

Physical and mental health also play a major role in determining employee Morale. If the person is not physically or mentally fit for a particular role, this can be an obstacle in learning and progress at the workplace It leads to low morale.

4-Remuneration

It's a vital factor to determine the level of employee morale, If the employee feels he/she discriminates based on pay scale it leads to dissatisfaction with the organization.

5-Satisfaction level

If employees are satisfied with the Work role, there will be more energy in the system. Satisfaction arrived from various factors such as Company image, Pay scale, Working conditions, Growth opportunities, Welcoming attitude of new ideas, learning attitudes, Training, etc.

6- Supervision Level

The level of supervision received by an employee is a tremendous factor that affects morale. More the supervision, less the enthusiasm. No one likes a big boss over his/her head. Too much monitoring and supervision make people feel nervous and this hampers the performance rather than improving it.

7-Nature of work

The nature of work also plays a significant role in employee morale. If the work is repetitive or involve long working hours it affect employee morale negatively

Measurement of Morale

The big question is why we need to measure employee morale ????
The company depends on employees for Everything from production to accounting & finance (Profit & loss ). If they are happy, they perform their job more efficiently which ups the success of the business as well as profitability. On the other hand, poor employee Morale can harm Business-dropping productivity and raise the turnover rate.
While running the business we should constantly pay attention to our employee morale to maintain the health of the organization.

While measuring Employee Morale we need to consider following things

  • Ask the right question
  • Don’t ask anything in annoying way
  • Follow the performance data first
  • Take the employee of the clock
  • Listen to what they say
  • Keep eye on their project
Well, Employee morale is a broad concept. To know more about Employee Morale please read my upcoming blog…
In the next blog, we will see Measurement of employee morale, Significance of high morale, Demerits of low morale…..
September 13, 20203 minutesauthorMariyam Bemat
How to create glow effect in photoshop

Step 1: Selection of your Subject

select any selection tool for selection but select the Quick selection tool.

select your subject and press select and mask setting

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Step 2: Edit your Subject

  1. Open property and select onion skin and transparency 50%
  2. Refine edge brush tool and then refine edge
  3. Set contrasts 9%
  4. Output setting on
  5. Tick decontaminate colors amount 100%
  6. Output to a new layer with layer mask then press OK

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Step 3: Crop the Upper part of the subject

Select layer mask and press ctrl + click for selection and new cut out the upper part to polygonal lasso tool. select perfectly then select layer and ctrl+j for duplicate layer

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Step 4: Create an effect for Background

Create Ctrl+G for the group layer, select the last layer and create a color lookup effect.

Then 3D lut file and select moonlight.3dl. and then Create a new effect black & white Opacity set 50%

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Step 5: Create Effect for Main Subject

Select the group layer and convert this layer to a Smart Object.

Then create this layer duplicate. then create a color style to the top layer in linear Dodge(Add).

Then go to the

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  1. Filter - blur - Gaussian blur Create radius - 5 for soft edges
  2. Create a duplicate layer and double click on the smart filter and Create a radius of 100

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  1. again Create a duplicate layer and double click on the smart filter and Create a radius of 2504. again Create a duplicate layer and double click on the smart filter and Create a radius of 500 then add hue/saturation adjustment layer and click on create clipping mask then click on colorize and increase the saturation to your perfect and choose a color

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Step 6: Create All effects in the subject

Select the main layer mask image and create effect curves.

And click on create effect curves and click on create clipping mask and curves per requirement select layer mask and select the brush tool. and set property opacity 100%flow 30%

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Create a duplicate hue/saturation effect layer and set this layer to the bottom of the main object and select this layer and open property and click ok create a clipping mask.

And select the mask and make sure the foreground color is white.

And give shade to the object and you can also adjust the opacity.

Step 7: Add the sparkle and give effect

Let's add sparkle and change the blending yo screen.

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Then add a mask and convert to invert the layer and select brush tool.set foreground color is white and creates an effect in the main object after creating effect open blending mode and create a level and click on create a clipping mask and set property per requirement.

Then open blending mode and select color lookup and set 3dlutfile to crisp_warm: look and set opacity as per requirement.

Now finally ready to glow effect

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September 10, 20202 minutesauthorKishan Savaliya
How To Grow Your Business - 1

Introduction

You can only develop products and services that are very effective if you pay attention to the needs of your customers and prospects. One way to understand exactly what your customers want is through research and surveys.

1. Understand your customers

You can only develop products and services that will be a big hit if you pay attention to the needs of your customers and prospects. One way to understand exactly what your customers want is through research and surveys. You should constantly invite them to give honest, brutal feedback.

Reviews and surveys are the best way to get into the minds of your customers. This makes it easier for you to develop products and services that are appropriate to the current demands of the market. Moreover, it helps you understand the area in which your company needs to improve.

2. Improving customer service

If you do not provide quality customer service, it will be difficult to satisfy your customers even if you have an excellent product or service. This aspect of the business is about taking extra steps to make them feel special. Let your customers know that they have value. If they have a problem, make sure you address them immediately. If they have questions, take the time to answer.

They should not feel that things are difficult for them if they raise specific issues. Social media is the best way to listen to and understand your customers. If they find customer service satisfactory, they may also recommend buying others from your business.

3. Establish loyalty

It takes time to encourage customers to come and buy what you offer. But just buying them is not enough. You need to promote loyalty. Considering there are other competitors who can offer them better, you want them to stay loyal to you. Don’t be satisfied just because you already have a lot of loyal customers.

They can easily be attracted to other options and they can leave you. Provide loyalty rewards. If there are discounts and discounts, let these most loyal customers be the first to know. You must make sure your customers know they are appreciated.

4. Focus on professional development

The success of your business also depends on the quality of the employees you hire. Building an effective team is the key to making sure your business grows.

One of the best ways to motivate hardworking employees is to give them a sense of purpose. They should not feel that they have to work just to work.

5. Understand your customers

Find ways to increase the sales of your existing customers. It's much cheaper than finding a new one. Even if you can't expand your product line, you can still sell more of your existing product or service to a client you already have. An easy way to do this is by volume discount.

6. Participate in networking events

Take the time to build your networks - it's not what you know but who you know. Networking allows you to build relationships with other people and encourage customers to refer to you through words.

7. Give back to your community

Creating brand awareness in your local community is a great way to attract new business. Consider participating in a sponsorship or community event to enhance your business profile.

We will see more points in our next tutorial.

September 07, 20203 minutesauthorAnkit Kalathiya
How to use select2 with livewire

Most of the developers are facing a select2 style removing issue when livewire renders the component.

We can resolve this issue by using a livewire javascript hook.

Here is my screen with select2 before livewire component rendering.

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And when the livewire component is refreshed means re-render the select2 style is gone ☹️

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How to Fix it ?? 🤔

Well, you just need to add some JQuery code to your livewire component. Here we are going to use afterDomUpdate webhook of livewire. add the following code to your livewire component :

document.addEventListener('livewire:load', function (event) {
   window.livewire.hook('afterDomUpdate', () => {         
   $('#select2ID').select2();     
   }); 
});

livewire:load is listening events when the livewire component is loaded and we can add our code within it.

And now when your livewire component is refreshed your select2 style will be still there as we are again applying it.

Other Livewire Posts:

Stay tuned to us for more interesting stuff about livewire.

September 03, 20201 minuteauthorVishal Ribdiya
Software Testing Life Cycle

Software Testing Life Cycle (STLC) identifies the test activities to perform and when to perform those test activities. While testing differs between organizations, there is a test lifecycle.

There are mainly eight phases of STLC

  1. Requirement Analysis
  2. Test Planning And Control
  3. Test Analysis
  4. Test Case Development
  5. Test Environment Setup
  6. Test Execution
  7. Exit Criteria Evaluation And Reporting
  8. Test Closure

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Requirement Analysis:-

The entry criteria for this phase is the BRS document (Business Requirements Specification). During this phase, the test team studies and analyzes the requirements from a test perspective.

This phase helps to identify whether the requirements are likely or not. If any requirement is not verifiable, the test team can communicate with various stakeholders (customer, business analyst, technical leaders, system architects, etc.) during this phase so that the mitigation strategy can be planned.

Entry criteria: BRS (Business Requirement Specification) Results

Deliverables: list of all verifiable requirements, automation feasibility report (if applicable)

Test Planning And Control:-

Test planning is the first step in the testing process. At this stage typically Test Manager Test Lead involves determining the effort and cost estimates for the entire project. The preparation of the Test Plan will be made on the basis of the requirements analysis. Activities such as resource planning, determination of roles and responsibilities, selection of tools (if automation), training requirements, etc., are carried out at this stage.

The deliverables of this phase are Test Plan & Effort estimation documents.

Entry Criteria: Requirements Documents

Deliverables: Test Strategy, Test Plan, and Test Effort estimation document.

Test Analysis:-

Test Analysis Is the process of analyzing the test basis (all documents from which the requirements of a component or system can be inferred) and defining test objectives. It covers WHAT is to be tested in the form of test conditions and can start as soon as the basis for testing is established for each test level.

Following Is The Document Which Is Use In Test Analysis:-

  • CRS (Customer Requirement Specification)
  • SRS (Software Requirement Specification)
  • BRS (Business Requirement Specification)
  • Functional Design Documents

Test Case Development:-

This phase begins after the test planning and analysis phase is completed. From test analysis, we can understand how to test and what the test condition is. So easily understand and develop the test case. In This phase, the evaluator creates the manual / automation test scripts. The test data is prepared in this phase and the data is used to find the defect. The Requirement Traceability Matrix (RTM) is also ready Because the evaluator understands tracking the test case for the particular requirement.

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Activities in the Test Case Development Phase

Following are the three activities that are carried out in the Test Case Development phase

Test Scenarios Identification

  1. Scenarios ease the testing and evaluation of a complex system. The following strategies help in creating good scenarios −
  2. Enumerate potential users, their actions, and their goals.
  3. Evaluate Users who have a hacker mindset and listed possible scenarios for abuse of the system.
  4. List System events and how the system handles these requests.
  5. List Benefits and create comprehensive tasks to verify.
  6. Read about similar systems and their behavior.
  7. Studying Complaints about competitors' products and their predecessors.

Test Cases Writing

A test case is a document, which includes test data, preconditions, expected results, and postconditions, developed for a particular test case in order to verify compliance with a specific requirement.

Test Case serves as a starting point for running the test. After a set of input, values ​​are applied; the application is final and leaves the system at an endpoint also known as a post-execution condition.

Test Data Preparation

Test Data is used to run the tests for test ware. Test Data must be precise and complete in order to detect the shortcomings. To achieve these three goals, follow a step-by-step approach as given below -

  1. Identify resources or test requirements
  2. Identify conditions/functionality to be tested
  3. Set priority test conditions
  4. Select conditions to test
  5. Determine the expected result of test case processing
  6. Create Test cases
  7. Document test
  8. conditions Conduct test
  9. Verify and correct test cases based on modifications

Activity Block Diagram

The following diagram shows the different activities that form part of Test Case Development.

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Test Environment Setup:-

A test environment is a software and hardware configuration that allows test teams to run test cases. In other words, it supports running tests with configured hardware, software, and network. The testbed or environment is configured as needed Application Under Test. On some occasions, the test may be the combination of the test environment and the test data that it operates. Setting a good test environment guarantees successful software testing. Any Loopholes in this process can result in additional costs and time for the customer.

Process of Software Test environment setup

Tests are limited to what can be tested and what not should be tested.

Following people are involved in test environment setup

  • System Admins,
  • Developers
  • Testers
  • Sometimes users or techies with an affinity for testing.

The test environment requires setting up of a various number of distinct areas like,

Setup of Test Server

Test Every may not be performed on a local machine. It may need to create a test server that can support applications.

For example, Fedora configuration for PHP, Java-based applications with or without mail server, cron configuration, Java-based applications, and so on.

Network

Network set up as per the test requirement. It includes,

  • Internet setup
  • LAN Wi-Fi setup
  • Private network setup

It ensures that the congestion that occurs during testing doesn't affect other members. (Developers, designers, content writers, etc.)

Test PC setup

For web testing, you may need to set up different browsers for different testers. For desktop applications, you need various types of OS for different testers' PCs.

For example, Windows phone app testing may require.

  • Visual Studio installation
  • Windows phone emulator
  • Alternatively, assigning a Windows phone to the tester.

Bug Reporting

Bug reporting tools should be provided to testers.

Creating Test Data for the Test Environment

Many companies use a separate test environment to test the software product. The common approach used is to copy production data to test. This helps the tester to detect the same issues as a live production server, without corrupting the production data.

The approach for copying production data to test data includes,

  • Set up production jobs to copy the data to a common test environment
  • All PII (Personally Identifiable Information) is modified along with other sensitive data. The PII is replaced with logically correct, but non-personal data.
  • Remove data that is irrelevant to your test.

Testers or developers can copy this to their individual test environments. They can modify it as per their requirement.

Privacy is the main issue in copy production data. To overcome privacy issues you should look into obfuscated and anonymized test data.

For Anonymization of data two approaches can be used,

  • Blacklist: In this approach, all the data fields are left unchanged. Except those fields specified by the users.
  • Whitelist: By default, this approach, anonymizes all data fields. Except for a list of fields that are allowed to be copied. A whitelisted field implies that it is okay to copy the data as it is and anonymization is not required.

Also, if you are using production data, you need to be smart about how to source data. Querying the database using SQL script is an effective approach.

Every test may not be executed on a local machine. It may need establishing a test server, which can support applications.

For example, Fedora set up for PHP, Java-based applications with or without mail servers, cron set up, Java-based applications, etc.

Network

Network set up as per the test requirement. It includes,

  • Internet setup
  • LAN Wi-Fi setup
  • Private network setup

It ensures that the congestion that occurs during testing doesn't affect other members. (Developers, designers, content writers, etc.)

Test Execution:-

After The test plan, the development of the test case, and the configuration of the test environment are complete, and then the execution phase of the test is executed.

This manual test/automation script phase is executed. If any defect is detected during the execution of the test case, it will be reported to the developer through the bug tracking system.

If any test case result is a failure then this particular test case is marked as a failure.

If any test case result is matched to the expected result then a particular test case is marked as Pass.

If all module dependencies are tested and any fault is detected, the particular module test case is marked as blocked, first corrects the main module fault, and then runs the associated module test case. For example, B depends on module A.

If any fault is found in module A, the test case of module B is not executed. First correct the fault of module A then rerun the module A test case, If module A the result of the test case is Pass then run the module B execution of the test case.

Blocked Test noticed cases are executed after the fault is corrected by the developer.

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Exit Criteria Evaluation And Reporting:-

In this phase, if the exit criteria match the test result. In Termination Criteria, There is one condition that is predefined. At this stage, The test summary report is generated. A Document containing a summary of testing activities and final test results is called Test Summary Report.

Test Closure:-

In the final stage where we prepare the Test Closure Report, Test Metrics.

The testing team will be called out for a meeting to evaluate cycle completion criteria based on Test coverage, Quality, Time, Cost, Software, Business objectives.

The test team analyses the test artifacts (such as Test cases, defect reports, etc.,) to identify strategies that have to be implemented in the future, which will help to remove process bottlenecks in the upcoming projects.

Test metrics and Test closure reports will be prepared based on the above criteria.

Entry Criteria: Test Case Execution report (make sure there are no high severity defects opened), Defect report

Deliverables: Test Closure report, Test metrics

August 31, 20208 minutesauthorBhumi Khimani
Employee Morale: Play significant role in Business Development

After doing all the right things to boost productivity and still employees' productivity plunging or not increasing, we need to look at the Employee Morale. Employee Morale is a decisive factor in an Organisation whether it is the Service sector or Manufacturing unit. It is one of the cornerstones of the business, only a few organizations pay attention to morale among employees in their organization and this is the major mistake from their side as it affects productivity which ultimately reflects in Organizational Growth & Productivity.

Let’s Discuss:

  • What’s Employee Morale?
  • Characteristics of Employee Morale.
  • Relation between Morale & Productivity.

What is Employee Morale?

In simple terms employee morale is the standard of behavior of an employee which directly affects the productivity of the organization but it is a complex concept as there are ample factors that affect employee morale.

Definition:

Edwin Flippo: “ Morale is a mental condition or attitude of individual and groups which determines their willingness to cooperate”

Characteristics:

  • Psychological concept
  • Dynamic Nature
  • Group phenomenon
  • Reflect others

Psychological Concept:

Morale is a psychological phenomenon, it is the internal feeling of confidence, attitude, Zest, enthusiasm, satisfaction, etc. Moreover, it is the state of mind and emotions affecting the attitude and willingness to work that affect individual and organizational objectives.

Dynamic Nature:

Morale is Dynamic in nature; we cannot develop it overnight. Management has to make continuous efforts to build and maintain high morale among employees in the organization. It is a long-term concept.

Group Phenomenon:

Morale is not an individual phenomenon but it's the sum of the total employee’s attitude, feelings, and sentiments.

Reflect others:

We cannot measure morale directly but it is reflected in productivity, discipline, turnover, etc. To measure morale we need to look at other factors.

Relations between Morale and Productivity:

Davis Designed that there is not always a positive link between Productivity and Employee morale. There can be four combinations of Morale and Productivity

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1. High morale-High productivity

This situation is likely to occur when the employees are fully motivated to achieve high performance not only this but satisfied with all financial & nonfinancial rewards & highly satisfied with their job role. Feeling proud to be part of the organization/team.

2. High morale-low productivity

This situation occurs when the employees waste their time in the workplace or use the time to satisfy their personal goals. They don't care about organizational goals. There are many factors responsible for this kind of Employee Attitude in the workplace such as

  1. Lack of proper training,
  2. Lack of support by co-workers or leaders,
  3. Leaders/Superior behavior with him,
  4. Irresponsible Management (If we talk about It or another small service sector Irresponsible HR )
  5. Ineffective Supervision
  6. Restrictive norms of the informal group
  7. Outdated Technology & Methods

3.Low morale-High productivity

In a short period, it may be possible that with low morale Employee's productivity seems high but it is for a temporary or short span of time. Low Morale can not result in high productivity for a long time. this situation occurs when

  1. Fear of losing a job,
  2. Less availability of alternatives
  3. Strict Supervision, Rules & Regulations
  4. Punishment
  5. Policies and strategies focus on high productivity only.

4. Low morale-Low productivity

This situation occurs when the organizational & individual goals are not satisfied & other factors like

  1. Lack of motivation
  2. Unclear Job role
  3. Lack of harmonious Superior-Subordinate relationship

These all factors result in frustration, tension and grievances develop against managers which reflect low productivity. To pen down, morale is the paramount factor that gives a direct impact on productivity, Productivity impact on profitability, profitability impact on organizational growth. If the Morale is high then it will be possible to gain more fruits in the future but if it's low then it's Red Signal for any organization even the productivity is high but it will be for a short period of time only

I am not going to end the topic of Morale but will continue in the next blog with

  1. Factor determining morale
  2. Significance of high morale
  3. Impact of low morale
  4. Measurement of morale

To know about these please read my upcoming blogs of Human Resource…..

August 25, 20203 minutesauthorMariyam Bemat
Software Testing Technology

Software testing is a process of checking and validating the functionality of an application to determine if it meets specified requirements. It is about finding application faults and verifying where the application is operating according to the end-user needs.

Important Software Testing Techniques:-

  • Boundary Value Analysis (BVA)
  • Equivalence Class Partitioning
  • Decision Table based testing.
  • State Transition
  • Error Guessing
  • Boundary Value Analysis (BVA)
  1. The marginal cost assessment is based entirely on trying the boundaries between partitions. It includes maximum, minimum, internal, or external barriers, typical values, and error values. It is generally seen that numerous errors occur at the obstacles of the defined input values as opposed to the center.

  2. It is also known as BVA and offers a selection of test entities that train limit values. This black container test method improves equivalence partitioning. This software program trying one approach is based on the principle that if a machine works well for these exact values, it will paint error-free for all values that are between the two limits.

Let's see one example:

Input condition is valid between 1 and 10 Boundary values 0,1,2 and 9,10,11

Equivalence Class Partitioning

The equal class phase lets you divide a hard and fast check state into separate sections which are taken into consideration identical. The equal class division software program test technique breaks the input area of a program into a class of information, so a test case has to be designed.

Let’s see one example:

Input conditions are valid between

1 to 10 and 20 to 30

Hence, there are five equivalence classes

--- to 0 (invalid)

1 to 10 (valid)

11 to 19 (invalid)

20 to 30 (valid)

31 to --- (invalid)

You select values from each class, i.e.,

-2, 3, 15, 25, 45

Decision Table Based Testing

The decision table is known as the cause and effect table. This testing technique is suitable for input features that have a logical relationship between inputs. In this technique, combinations of inputs are processed. In order to identify the test case with the decision table, it is necessary to consider the terms, actions, and procedures. Conditions are taken as input and actions as output.

Testing Using The Decision Table In The Login Form

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CONDITIONS - CASE 1, CASE 2, CASE 3, CASE 4

| EMAIL | F | T | F | T | PASSWORD | F | F | T | T | OUTPUT | ERROR | ERROR | ERROR | HOME SCREEN

CASE 1: Email And Password Wrong: Error Message Displayed.

CASE 2: Email True And Password Wrong, Error Message Displayed.

CASE 3: Email Wrong And Password True, Error Message Displayed.

CASE 4: Email And Password True, Redirect to Home screen

State Transition Testing Technique

In-State Transition technique changes in input conditions change the state of the Application Under Test (AUT). This testing technique allows the tester to test the behavior of an AUT. The tester can perform this action by entering various input conditions in a sequence. In-State transition technique, the testing team provides positive as well as negative input test values for evaluating the system behavior.

Presently We Make A Diagram For Forgot Password/OTP Proces

software-testing-technology/2

software-testing-technology/3

  1. First Enter the Right Number In This Text Box and Click RESET PASSWORD Button. One OTP Comes On Mobile Number.
  2. To reset the secret word you should experience the "OTP'' framework. The first run-through the client enters is "OTP '', they will be permitted to go to the secret phrase change page.
  3. In the event that the client enters mistaken "OTP '' unexpectedly and second, the framework will request the third time "OTP'' is entered.
  4. In the event that "OTP'' is valid, it will be permitted to go to the secret phrase change page, in any case, if the OTP is off base the third time, an Error Message Displayed Like "Your OTP has expired!!".

State Transition Table

ATTEMPT CORRECT PIN INCORRECT PIN

| [B1] Start | B5 | B2

| [B2] First attempt | B5 | B3

| [B3] Second attempt | B5 | B4

| [B4] third attempt | B5 | B4

| [B5] Access granted | - | -

| [B6] Account blocked | - | -

Error Guessing Technique

Error guessing is a software testing technique based on guessing the error that can appear in the code. The technique relies heavily on experience, with the test analysts using their experience to guess the problematic part of the test application. Therefore, test analysts need to be competent and experienced in order to better guess errors. The technique counts a list of possible errors or error-prone situations. Then the tester writes a test case to uncover these errors. To design test cases based on this software testing technique, the analyst can use the experience to identify the conditions.

This technique can be used at any level of testing and for testing the common mistakes like:

  • Divide by zero
  • Inserting blanks in text fields
  • Pressing the enter button without entering values
  • Uploading files that exceed the maximum limits
  • Exception null pointer.
  • Invalid parameters

Let’s see one example:

Suppose there is a requirement that the phone number be numeric and not less than 10 characters. And the software application has a phone number.

The following are the error estimation techniques:

  1. What will be the result if the cellphone number is left blank?
  2. What is the result if a character other than a digit is entered?
  3. What is the result if fewer than 10 digits are entered?
August 22, 20204 minutesauthorBhumi Khimani
How to Delete Record using ajax call with Laravel

We work on projects with the admin panel every day. In which we mostly use data tables and we need to delete the record from the data table without page refresh.

So, today I will show you how to extract a record using Ajax. It's very easy to integrate.

Let's take one example. I have a Category data table and I want to delete one category from the table without refreshing the page. Now, what am I doing for that? First of all, I add a class for the listen to a click event into the delete button and it says delete-btn.

See the following image for where I added a class.

delete-record-using-ajax-in-laravel/1

I used SweetAlert for the confirmation popup. let add sweet alert's CSN into the index.blade.php.

<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/sweetalert/1.1.3/sweetalert.min.css"> 
<script src="https://cdnjs.cloudflare.com/ajax/libs/sweetalert/1.1.3/sweetalert.min.js"></script>

Let's declare routes of the delete record.

<script>let categoryUrl = '{{route('categories.index')}}'; </script>

Next steps, I'm going to listen to the click event of the delete button. one more thing does not forget to add the record id into the data attribute to the delete button. see the above image for it. I highlighted it with a yellow line.

So the general practices we use in Laravel is to write the following code to listen to a click event and delete a record,

$(document).on('click', '.delete-btn', function (event) {             
           const id = $(event.currentTarget).data('id');

  swal({ 
      title: 'Delete !',                     
      text: 'Are you sure you want to delete this Category" ?',                     
      type: 'warning',                    
      showCancelButton: true,                     
      closeOnConfirm: false,                     
      showLoaderOnConfirm: true,                     
      confirmButtonColor: '#5cb85c',                     
      cancelButtonColor: '#d33',                     
      cancelButtonText: 'No',                     
      confirmButtonText: 'Yes',                 },                 
          function () {                    
                   $.ajax({                 
                       url: categoryUrl + '/' + id,                 
                       type: 'DELETE',                 
                       DataType: 'json',                 
                       data:{"_token": "{{ csrf_token() }}"},                 
                       success: function(response){                     

                              swal({                                 
                                  title: 'Deleted!',                                 
                                  text: 'Category has been deleted.',                                 
                                  type: 'success',                                 
                                  timer: 2000,                             
                              });                     
  $('#categoryTbl').DataTable().ajax.reload(null, false);                 
              },                 
               error: function(error){                     
               swal({                                 
                   title: 'Error!',                                 
                   text: error.responseJSON.message,                                 
                   type: 'error',                                 
                   timer: 5000,                             
              })                     
            }             
        });                 
    });         
});

Now we are done with the front-end side and need to look into it backend side.

Let's declare the destroy method into the category Controller. I hope are you generating crud with InfyOm Laravel Generator. so, the Destroy method and routes are there. If not please create a route. if the destroy method is there then need to change the response of that method.

The destroy method code looks like,

 public function destroy($id)     { 
        $category = $this->categoryRepository->find($id);
        if (empty($category)) {
            Flash::error('Category not found');

            return $this->sendError('Category not found.');
        }

        $this->categoryRepository->delete($id);

        return $this->sendSuccess('Category deleted successfully.');
    }
August 19, 20203 minutesauthorShailesh Ladumor