Garage & Car Service Reminder Automation

Main use cases:

1. Automatically remind customers about upcoming car services.
2. Send vehicle pickup notifications once service is completed.
3. Collect customer feedback after service completion.
4. Notify customers about their next scheduled service date.
5. Reduce missed appointments and manual follow-ups for garages.

How it Works:

This workflow automates the entire customer communication process for garages and car service centers using WhatsApp and Email.

1. Customer & Service Data Management

• Customer and vehicle service details are stored in Airtable.
• Information includes customer name, phone number, vehicle details, service date, and next service schedule.

2. Scheduled Service Reminder

• A scheduled trigger runs daily to check for upcoming service dates.
• Customers with a service scheduled for today or the next day are identified.
• A personalized WhatsApp or email reminder is sent automatically.

3. Vehicle Pickup Notification

• When the service status is updated to Completed in Airtable,
• The workflow sends a WhatsApp message informing the customer that their vehicle is ready for pickup.

4. Feedback Collection

• After vehicle pickup, a follow-up email is sent to the customer.
• The email includes a feedback form link (Google Form) to collect service ratings and comments.

5. Next Service Reminder

• The workflow calculates the next recommended service date.
• A future reminder is automatically scheduled and sent when the next service is due.

Key Benefits:

• ✅ Fewer missed service appointments
• ✅ Faster customer communication
• ✅ Better customer satisfaction and retention
• ✅ No manual calls or follow-ups
• ✅ Centralized tracking using Airtable

Automate Your Garage Operations

Explore our AI Automation Services to streamline customer communication and operations, or check out our n8n Workflow Automation Services to build powerful, no-code workflows tailored to your business needs.