AI Chatbot for E-commerce Support

Main use cases:

1. Act as a 24/7 shopping assistant for your online store.
2. Help customers with product availability, order tracking, and returns.
3. Reduce support workload while increasing customer satisfaction.

How it Works:

This AI-powered chatbot connects n8n, Airtable, and OpenAI to automate customer support for e-commerce websites.

1. Chat-Triggered Workflow

• Activated whenever a customer sends a message on your site.

2. Smart AI Chat Layer

• OpenAI (GPT) handles natural conversation, guided by a system prompt that defines the assistant’s tone and rules.

3. Product Inventory Support

• If a user asks about a product, the bot calls the Airtable inventory and replies with stock status and availability.
• If out of stock, it suggests similar alternatives or provides restock ETA.

4. Order Tracking

• On receiving order ID and phone number, the chatbot fetches live order status from Airtable's Order Log.
• Provides real-time delivery ETAs without repeating questions.

5. Return Policy & Process

• Explains eligibility, timeframes, and next steps by reading from Airtable’s Return Policy database.
• If user wants to return an order, the bot checks order status and offers guidance accordingly.

6. Memory & Context

• The chatbot remembers previous messages during the conversation, making it feel seamless and human-like.

Deliver prompt, personalized responses by combining this workflow with our ChatBot Development Services, which can handle common queries and guide customers while they wait for human support. You can also explore our n8n Workflow Automation Services to automate ticket updates, internal notifications, and follow-ups for a smoother support process.