AI-Powered Email Routing & Slack Notifications

Main use cases:

1. Automatically classify incoming business emails using AI.
2. Route emails to the right department without human intervention.
3. Notify internal teams instantly on Slack for faster response.
4. Eliminate manual inbox triaging and reduce missed inquiries.

How it Works:

This workflow intelligently sorts and routes incoming emails using AI + automation - ensuring every message reaches the right team instantly.

1. Gmail Trigger

• The workflow starts automatically whenever a new email lands in the connected inbox.

2. AI-Based Email Classification

• The email text is sent to an AI model to detect the correct category:
  • Support
  • Sales
  • Service
  • Billing
  • HR / Careers
  • General Inquiry (default fallback)

3. Smart Routing

• Based on the classified category, the workflow branches to the correct route.

4. Slack Notifications

• A Slack notification is sent automatically to the relevant team/channel with the email summary - enabling instant follow-up.

Benefits of This Automation:

• ⏳ Zero manual sorting or triaging emails
• ⚡ Faster customer response times
• 🎯 Right email reaches the right team every time
• 📢 Full visibility through real-time Slack alerts
• 💼 Scales effortlessly as volume grows

Perfect For:

• Support teams
• Sales and customer success
• Finance and billing
• HR and recruitment
• Managed service providers
• Agencies and SaaS companies

Improve Customer Experience with Instant Communication

Explore our AI Automation Services and n8n Workflow Automation Services to streamline support, sales, HR, and business operations with smart workflows.