Context-Aware Shopping Assistant Bot with Zep Memory

Main Use Cases:

1. Provide personalized product recommendations by remembering customer preferences and past searches.
2. Offer instant product availability and restock information.
3. Track orders with accurate delivery estimates.
4. Simplify the returns process by recalling past order details.
5. Deliver human-like, context-aware conversations across multiple interactions.

How It Works:

This workflow powers a context-aware shopping assistant that remembers customers’ preferences, previous chats, and order history - creating a truly personalized e-commerce experience.

1. Chat Message Trigger

• The workflow starts when a customer sends a message to the shopping assistant.

2. Zep Memory for Context

• Zep AI stores and recalls past conversations, so the assistant can:

  • Avoid repeating questions
  • Understand returning customers
  • Maintain context across sessions

3. Inventory & Product Details

• When a product inquiry is made:

  • Extracts product name from the query
  • Fetches stock status, restock ETA, and product description from Google Sheets
  • Suggests similar items if out of stock

4. Order Tracking

• If a tracking request is made:

  • Prompts for a phone number (only once if not already provided)
  • Looks up the order in Google Sheets
  • Returns order status and estimated delivery date

5. Return Policy & Process

• Shares return eligibility and conditions from stored return policy data
• Guides customers step-by-step through initiating a return
• Handles multiple orders by confirming which item to return

By combining Zep AI Memory with n8n and Google Sheets, this workflow goes beyond answering questions - it remembers and adapts. Pair it with our ChatBot Development Services for a full-service, omnichannel shopping experience, or explore our n8n Workflow Automation Services to automate inventory updates, order notifications, and post-purchase follow-ups.