Patient Appointment Scheduling Automation

Main Use Cases:

1. Automatically handle patient appointment requests via WhatsApp.
2. Check available time slots in Google Calendar to prevent double-booking.
3. Confirm new appointments and send confirmation messages to patients.
4. Allow patients to reschedule appointments and update records automatically.
5. Track all appointment details in Google Sheets for easy reference.

How It Works:

This workflow automates hospital appointment management by combining AI-assisted request intake, availability checks, and automated communication with patients.

1. Patient Request Intake

• Triggered by WhatsApp messages (via Twilio) or web form submissions.
• Passes patient messages to an AI agent to parse intent (new booking, reschedule, or confirmation).

2. Check Availability

• Uses Google Calendar node to verify free appointment slots.
• Suggests next available slots if requested times are unavailable.

3. Booking / Rescheduling

• New Booking: Creates a Google Calendar event and updates Google Sheets with patient details.
• Reschedule: Updates the existing event in Google Calendar and Google Sheets with the new date and time.

4. Confirmation Messages

• Sends confirmation or reschedule messages to patients via WhatsApp/SMS using Twilio.
• Ensures patients receive clear appointment details including date, time, and appointment ID.

5. Tracking and Record Keeping

• All patient information, appointment IDs, and status updates are stored in Google Sheets.
• Enables easy reporting and management of hospital appointments.

Improve Efficiency with Automated Appointment Management

Reduce manual scheduling errors, prevent double-booking, and improve patient satisfaction by automating the appointment workflow. Combine this workflow with other AI Automation in healthcare to streamline hospital operations, patient communication, and record management.