WhatsApp Chatbot for Hotel Bookings & Guest Service

Main use cases:

1. Automate hotel bookings, rescheduling, and cancellations via WhatsApp.
2. Provide instant replies to guest queries without manual intervention.
3. Sync reservations with Google Calendar in real time.
4. Maintain live room availability using Google Sheets.
5. Send confirmation emails and WhatsApp updates automatically.

How it Works:

This workflow turns WhatsApp into a full 24/7 hotel reception system powered by automation and AI. Here's how it works:

1. Guest Messages via WhatsApp

• A guest sends a message on WhatsApp to inquire, book, reschedule, or cancel a reservation.
• The chatbot captures booking intent and guest details through natural conversation.

2. Check Room Availability

• Room availability is fetched from Google Sheets with real-time status updates.
• Guests are shown available room types, pricing, and features - and can proceed with a booking instantly.

3. Reservation Creation / Rescheduling / Cancellation

• New reservation details are stored automatically in Google Sheets.
• Calendar events are created, rescheduled, or deleted in Google Calendar to prevent double-booking.
• Room status is updated dynamically for accurate occupancy tracking.

4. Instant Guest Notifications

• Guests receive WhatsApp confirmation messages for booking, rescheduling, or cancellation.
• A confirmation email is also sent automatically with full reservation details.

5. Seamless Front-Desk Automation

• No manual intervention is required for reservation management.
• Staff can view live occupancy, booking history, and room availability anytime.

Transform Your Hospitality Operations:

Take hotel automation further with our dedicated services for intelligent chatbot solutions. Explore our AI Automation Services in Hospitality to enhance customer experience with smart decision-making and real-time assistance. You can also check out our n8n Workflow Automation Services, where we build custom end-to-end automations that streamline hotel operations across bookings, CRM, messaging, and property management.