Ankit Kalathiya's Posts

Here is part one of How to Keep Your Customers Happy & Increase Repeat Project

9. Know your products and services

Customers want to work with knowledgeable employees. Learn all you can about your products so you can be better equipped to answer customer questions. If you are unsure about something, ask for help.

10. Treat your customers individually

Not all customers are the same. Every customer has individual needs and concerns and they want to be treated with a personal touch that doesn’t make them feel like a number. Communicate the way your customers want to communicate.

11. Make it easy for your customers to complain

Your customers seem to have heard, especially when they are frustrated with the service they have received. Customers know what they like and at least about your service. Ongoing surveys are a reliable and consistent approach to getting feedback but don’t miss the opportunity when you’re with a customer. Just asking you sends a beautiful message about how you value your customers and their feedback.

12. Thank your customers for every opportunity you get

Thank you very much for your customers. Thank you for calling, bringing payment, meeting you at their home, calling for help, and yes, calling for a complaint! For many, there are options available and they chose your company over the competition.

13. Never accept your customers

Your customers are your business!

14. To be active

Don't wait for your client to reach you. Reach out to them in more than one way. Improving the first call resolution cases of the customer problem will improve the overall customer experience. Create a complete self-help interface, in which customers can solve their problems manually.

15. I will take responsibility

Tell your customer that you understand that you have a responsibility to ensure a satisfactory outcome of the transaction. Assure the customer that you know what she expects and will deliver the product or service at the agreed price. There will be no unexpected charges or costs to solve the problem.

Introduction

Increasing customer loyalty is a requirement of any organization. If a recurring project is found, the organization develops. Do not require to generate new leads. The cycle of the company runs from the existing customer and scales the company.

1. Keep in touch

Keep in touch with each client every few months to make sure everything goes smoothly. During a class or meeting, ask about your client's challenges. Issues you can resolve. They are more likely to turn to you when they need you.

2. Create high-quality software

One of the best ways to keep customers coming back is to always develop high-quality software. You can do this by meeting the expectations of your customers and also by making sure that they are satisfied with your work. Help your customers save money and get rid of waste, ultimately deliver huge profits for them, and possibly do more business for you.

3. Listen carefully when your customers are speaking to you

Try to give your customers your undivided attention. Multi-tasking is often. When customers are in front of you, make eye contact.

4. Collaborate with clients

To ensure quality in the software you develop and keep your customers happy, you should encourage collaboration with your clients. Meet with them and ask questions so you can fully understand use cases for the software you are developing. Bring new ideas to make suggestions on how to make improvements.

5. Demonstrate time management skills

Tracking time is also key to the success of a project, you should be able to provide detailed reports to your clients for the time spent on their particular projects. They’ll be more likely to hire you again if they see you’re organized and working efficiently.

6. Keep your promises to your customers

When you tell your customer you are going to do something, follow-up as quickly as possible. Given the time frames and honor them.

7. Don’t waste your customers’ time

Everyone is busy. Complicated voice mail systems, making customers repeat their service requests more than once and un-knowledgeable employees are some major time-wasters. A customer’s time is as important as your time!

8. Ask your customers what they want

Constantly ask your customers what you can do for them and how you can do it better. They want extended hours, academic classes, or the ability to talk to the manager. After you ask, try to give them what they want and keep them informed of the process along the way.

We will see more points in our next tutorial.